City of El Paso
MOS Code: None
Education and Experience Associate's degree or higher in business or public administration, computer science, criminal justice, social/behavioral science or a related field plus three (3) years of experience in public safety and one (1) year of supervisory experience; or a High School diploma or GED and six (6) years of experience in public safety and two (2) years of supervisory experience.
Licenses and Certificates Must personally maintain the following certificates while employed in this job class: American Heart Association Cardio-Pulmonary Resuscitation (CPR) Health Provider or equivalent; Basic First Aid; and Basic Telecommunicator certification from the Texas Commission on Law Enforcement (TCOLE).
All required licenses and certificates must be obtained within one (1) year of appointment and maintained during the course of employment, including Department and Division requirements for continuing education credits.
Special Requirements: If not currently licensed through the 911 Communications center with the Basic Telecommunicator certification from the Texas Commission on Law Enforcement (TCOLE); must be a current U.S. citizen, pass a drug screening, psychological examination, and stringent background investigation (Per requirement of TCOLE licensure).
Responsibilities Assist in management of the Emergency Communications Division operations and oversee human resources administrative functions for assigned shift.
Supervise daily emergency communications operations and the work of subordinate supervisors. Involves overseeing and assisting with emergency and non-emergency calls for service, radio activity and computer dispatch functions; supervising and integrating the activities and personnel of the Emergency Communications Division on an assigned shift to ensure that all calls for service are properly documented and appropriately handled in a timely manner.
Perform duties of shift supervisor or subordinates as needed to ensure continuity of operations during absences. Perform administrative duties related to public safety services on an assigned shift. Involves monitoring the operation of all communications systems, identifying, troubleshooting and correcting minor problems, notifying technicians of equipment failures and malfunctions, maintaining security within the communications office to ensure that unauthorized personnel are not present. Review general documentation used by supervisors to ensure all data and records are accurate and complete. Alert and brief officials on public service emergencies of major impact. Research, investigate and follow up on citizen and interdepartmental complaints regarding public safety communications operations. Advise supervisor in a timely manner of situations or issues that have or could lead to deviation from expected results, and recommend appropriate solutions or options. Appraise supervisor of ongoing incidents and advise of potentially serious situations. Oversee special projects, as assigned.
Perform human resource administrative functions. Involves acting as a liaison between management and staff, managing and overseeing personnel matters, providing guidance to supervisors regarding personnel matters, monitoring work progress and quality of service provided to uniform personnel and the community. In compliance with policies and procedures, ensure adequate personnel are on duty. Develop and implement a system to assure timely processing staffing needs. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Facilitate resolution of conflict and confrontation. Identify and resolve staff differences and conflicts. Review performance appraisals and disciplinary recommendations to ensure equitable application by supervisory staff. Ensure that payroll is processed in a timely manner by reviewing personnel leave and exception reports.
Assist in coordination and administration of telecommunications training programs. Involves coordinating with management and emergency communications staff to oversee staff training and development; assessing staff training and identifying divisional and individual training needs.
Represent the Emergency Communications Division. Involves providing technical information and guidance on assigned functions, providing interpretation of policies and procedures, responding to requests for information or concerns from staff within the department, staff from other City departments, law enforcement agencies, and the public. Investigate and respond to and resolve sensitive inquiries and complaints. Represent the City at various meetings and conferences and interact with a wide range of officials, supervisors, other law enforcement or regulatory agencies, coworkers and the public.
Supervise assigned staff. Involves scheduling, assigning, instructing, guiding and checking work. Appraising employee performance. Providing training and development. Enforcing personnel rules and regulations and work behavior standards firmly and impartially. Counseling, motivating and maintaining harmony. Interviewing applicants. Recommending hiring, discipline, merit pay or other employee status changes.
Notes Note: This is an unclassified contract position.
Note: Applicants are encouraged to apply immediately. This position will close when a present number of qualified applications have been received.
Applicants with foreign diploma, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
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Education and Experience Associate's degree or higher in business or public administration, computer science, criminal justice, social/behavioral science or a related field plus three (3) years of experience in public safety and one (1) year of supervisory experience; or a High School diploma or GED and six (6) years of experience in public safety and two (2) years of supervisory experience.
Licenses and Certificates Must personally maintain the following certificates while employed in this job class: American Heart Association Cardio-Pulmonary Resuscitation (CPR) Health Provider or equivalent; Basic First Aid; and Basic Telecommunicator certification from the Texas Commission on Law Enforcement (TCOLE).
All required licenses and certificates must be obtained within one (1) year of appointment and maintained during the course of employment, including Department and Division requirements for continuing education credits.
Special Requirements: If not currently licensed through the 911 Communications center with the Basic Telecommunicator certification from the Texas Commission on Law Enforcement (TCOLE); must be a current U.S. citizen, pass a drug screening, psychological examination, and stringent background investigation (Per requirement of TCOLE licensure).
Responsibilities Assist in management of the Emergency Communications Division operations and oversee human resources administrative functions for assigned shift.
Supervise daily emergency communications operations and the work of subordinate supervisors. Involves overseeing and assisting with emergency and non-emergency calls for service, radio activity and computer dispatch functions; supervising and integrating the activities and personnel of the Emergency Communications Division on an assigned shift to ensure that all calls for service are properly documented and appropriately handled in a timely manner.
Perform duties of shift supervisor or subordinates as needed to ensure continuity of operations during absences. Perform administrative duties related to public safety services on an assigned shift. Involves monitoring the operation of all communications systems, identifying, troubleshooting and correcting minor problems, notifying technicians of equipment failures and malfunctions, maintaining security within the communications office to ensure that unauthorized personnel are not present. Review general documentation used by supervisors to ensure all data and records are accurate and complete. Alert and brief officials on public service emergencies of major impact. Research, investigate and follow up on citizen and interdepartmental complaints regarding public safety communications operations. Advise supervisor in a timely manner of situations or issues that have or could lead to deviation from expected results, and recommend appropriate solutions or options. Appraise supervisor of ongoing incidents and advise of potentially serious situations. Oversee special projects, as assigned.
Perform human resource administrative functions. Involves acting as a liaison between management and staff, managing and overseeing personnel matters, providing guidance to supervisors regarding personnel matters, monitoring work progress and quality of service provided to uniform personnel and the community. In compliance with policies and procedures, ensure adequate personnel are on duty. Develop and implement a system to assure timely processing staffing needs. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Facilitate resolution of conflict and confrontation. Identify and resolve staff differences and conflicts. Review performance appraisals and disciplinary recommendations to ensure equitable application by supervisory staff. Ensure that payroll is processed in a timely manner by reviewing personnel leave and exception reports.
Assist in coordination and administration of telecommunications training programs. Involves coordinating with management and emergency communications staff to oversee staff training and development; assessing staff training and identifying divisional and individual training needs.
Represent the Emergency Communications Division. Involves providing technical information and guidance on assigned functions, providing interpretation of policies and procedures, responding to requests for information or concerns from staff within the department, staff from other City departments, law enforcement agencies, and the public. Investigate and respond to and resolve sensitive inquiries and complaints. Represent the City at various meetings and conferences and interact with a wide range of officials, supervisors, other law enforcement or regulatory agencies, coworkers and the public.
Supervise assigned staff. Involves scheduling, assigning, instructing, guiding and checking work. Appraising employee performance. Providing training and development. Enforcing personnel rules and regulations and work behavior standards firmly and impartially. Counseling, motivating and maintaining harmony. Interviewing applicants. Recommending hiring, discipline, merit pay or other employee status changes.
Notes Note: This is an unclassified contract position.
Note: Applicants are encouraged to apply immediately. This position will close when a present number of qualified applications have been received.
Applicants with foreign diploma, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
#J-18808-Ljbffr