Families & Youth Innovations Plus
CCBHC - Care Coordinator - Team Lead
Families & Youth Innovations Plus, Las Cruces, New Mexico, United States, 88005
Families & Youth Innovations Plus (FYI+)
Position:
Full‑Time Provider (Direct Services)
Salary:
$22.00 - $26.00 hourly (3 levels based on experience and education)
Reports To:
Program Supervisor
Department:
CCBHC
Job Summary This position requires experience in care coordination and may involve mentoring new care coordinators or dealing with complex cases. The role requires traveling within Dona Ana County to conduct in‑home care needs assessments and care planning sessions with participants of all ages. The position is responsible for providing care coordination to participants with moderate to high needs, conducting in‑person, community‑based participant and family meetings, and phone follow‑ups. Care coordinators review and conduct HRAs (Health Risk Assessments), create CNAs (Comprehensive Needs Assessments), and develop CCPs (Coordinated Care Plans) with participants. The position collaborates with other service teams to meet participants' needs, assists with connecting participants to appropriate services, advocates on their behalf, provides ongoing support, and monitors the effectiveness of services. Care coordinators spend a significant portion of their time using writing, communication, and advocacy skills.
What You’ll Do
Demonstrate knowledge of how to prioritize and manage caseloads of participants receiving care coordination services effectively.
Demonstrate ability to mentor other care coordinators in documentation and care coordination.
Provide care coordination and support for participants receiving mental health and substance abuse services, working in collaboration with participants, family members and other providers to implement plans.
Provide assertive outreach, advocacy, support and follow‑up to assigned participants; document all outreach attempts and ensure all services/outreaches indicated in the coordinated care plan are provided in accordance with identified frequency.
Provide ongoing care coordination for assigned service recipients, including assessment, planning, linking, monitoring, referral and advocacy. Care coordination may be done in an office setting, homes, or community settings in person and virtually.
Assist participants in building a natural support team; integrate natural community support/resources into the planning process and service delivery.
Present relevant information for the purpose of assuring quality of care, gaining feedback, and planning changes in provision of personal growth‑based services.
Identify and report all mandated reporting situations and critical incidents according to agency policy.
Educate participants and families on self‑advocacy, effective use of services, planning skills, and how to monitor needs and progress.
What You Need
Bachelor’s Degree in a human services‑related field, plus one year relevant experience, OR
Associate’s Degree in human services plus at least three years of hands‑on experience in mental health, OR
High school diploma or equivalent with a minimum of five years of supervised experience in behavioral health (subject to approval).
Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, or knowledge of some of these programs and ability to learn others.
People with lived/living experience with CYFD, Juvenile Justice systems, mental health or substance use recovery are encouraged to apply.
Bilingual capabilities (English/Spanish) preferred.
Must be able to pass a CYFD background check.
Location: Las Cruces, NM
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Full‑Time Provider (Direct Services)
Salary:
$22.00 - $26.00 hourly (3 levels based on experience and education)
Reports To:
Program Supervisor
Department:
CCBHC
Job Summary This position requires experience in care coordination and may involve mentoring new care coordinators or dealing with complex cases. The role requires traveling within Dona Ana County to conduct in‑home care needs assessments and care planning sessions with participants of all ages. The position is responsible for providing care coordination to participants with moderate to high needs, conducting in‑person, community‑based participant and family meetings, and phone follow‑ups. Care coordinators review and conduct HRAs (Health Risk Assessments), create CNAs (Comprehensive Needs Assessments), and develop CCPs (Coordinated Care Plans) with participants. The position collaborates with other service teams to meet participants' needs, assists with connecting participants to appropriate services, advocates on their behalf, provides ongoing support, and monitors the effectiveness of services. Care coordinators spend a significant portion of their time using writing, communication, and advocacy skills.
What You’ll Do
Demonstrate knowledge of how to prioritize and manage caseloads of participants receiving care coordination services effectively.
Demonstrate ability to mentor other care coordinators in documentation and care coordination.
Provide care coordination and support for participants receiving mental health and substance abuse services, working in collaboration with participants, family members and other providers to implement plans.
Provide assertive outreach, advocacy, support and follow‑up to assigned participants; document all outreach attempts and ensure all services/outreaches indicated in the coordinated care plan are provided in accordance with identified frequency.
Provide ongoing care coordination for assigned service recipients, including assessment, planning, linking, monitoring, referral and advocacy. Care coordination may be done in an office setting, homes, or community settings in person and virtually.
Assist participants in building a natural support team; integrate natural community support/resources into the planning process and service delivery.
Present relevant information for the purpose of assuring quality of care, gaining feedback, and planning changes in provision of personal growth‑based services.
Identify and report all mandated reporting situations and critical incidents according to agency policy.
Educate participants and families on self‑advocacy, effective use of services, planning skills, and how to monitor needs and progress.
What You Need
Bachelor’s Degree in a human services‑related field, plus one year relevant experience, OR
Associate’s Degree in human services plus at least three years of hands‑on experience in mental health, OR
High school diploma or equivalent with a minimum of five years of supervised experience in behavioral health (subject to approval).
Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, or knowledge of some of these programs and ability to learn others.
People with lived/living experience with CYFD, Juvenile Justice systems, mental health or substance use recovery are encouraged to apply.
Bilingual capabilities (English/Spanish) preferred.
Must be able to pass a CYFD background check.
Location: Las Cruces, NM
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