Excel Supported Living
Operations & Strategic Development Manager
Excel Supported Living, Spokane, Washington, United States, 99254
Benefits
Dental insurance Health insurance Vision insurance Wellness resources Reports To
Director & Office Operations Manager Location
Office & Limited Remote Job Summary
The Operations & Strategic Development Manager is a senior leadership role responsible for overseeing organizational operations program management HR processes and strategic planning initiatives. The manager provides direct supervision to the Program Manager, Client Services Manager, Medical Specialist and Training & Quality Assurance Lead while partnering closely with the Human Resources department. This role ensures operational efficiency, compliance with regulatory standards, financial stewardship, program quality and staff development, aligning organizational strategy with day‑to‑day operations to deliver high quality services for clients and sustainable growth. Employment Type
Regular Full‑time, Exempt Supervisory Responsibilities
Program Manager Client Services Manager Medical Specialist Training & Quality Assurance Lead Essential Functions
Operations & Workflow Management
Oversee daily operations across all programs and departments. Monitor staffing, caseloads, workflow efficiency and departmental performance. Develop, refine and implement processes that optimize operational efficiency and program delivery. Identify operational challenges and lead improvement initiatives. Program Oversight & Client Services
Support Program and Client Services Managers in delivering high‑quality client‑centered services. Address escalated client issues and complex case management situations. Ensure compliance with Washington State regulations, DDA standards and agency policies. HR & Workforce Development
Collaborate with HR to support recruitment, onboarding, scheduling and workforce planning. Provide guidance on employee relations, performance management and policy implementation. Partner with HR to ensure staffing levels meet operational and programmatic needs. Support staff development initiatives, training and certification tracking. Financial Planning & Resource Management
Participate in budget planning, resource allocation and operational forecasting. Monitor departmental expenses and recommend cost‑efficient solutions. Collaborate with executive leadership on financial planning to support sustainable growth. Quality Assurance & Compliance
Partner with Training & QA to maintain regulatory compliance and program quality. Support audits, corrective action plans and documentation reviews. Promote a culture of accountability, continuous improvement and high‑quality service delivery. Strategic Planning & Organizational Development
Work with executive leadership to set organizational goals, operational priorities and growth strategies. Lead initiatives to improve internal systems, processes and organizational effectiveness. Support program expansion, new service development and overall organizational planning. Required Skills & Abilities
Leadership & Coaching Strategic Planning & Operations Oversight HR & Workforce Development Financial Planning & Resource Management Program & Service Oversight Compliance & Regulatory Knowledge Communication & Conflict Resolution Problem‑Solving & Process Improvement Minimum Qualifications
Must pass a background check conducted by DSHS. 3 years of leadership experience in supported living, healthcare, behavioral services or a related field. Experience managing multidisciplinary teams and overseeing operational workflows. Knowledge of Washington State regulations related to supported living and caregiving services. Strong organizational communication and problem‑solving skills. Experience in HR processes, staff management and employee relations. Familiarity with budget planning, resource management and financial oversight. Education & Experience
Bachelor’s in human services, healthcare administration, social work, business administration or related field. Experience with DDA compliance standards and quality assurance processes. Previous leadership experience in operations, HR, program development or training. Physical Requirements Ability to sit at a desk and work on a computer for extended periods. Ability to lift up to 15 lbs. as needed. Occasional travel may be required. Special Requirements
Adherence to the organization’s Ethical Code of Conduct. Disclaimer: This job description is not exhaustive and may be subject to change based on business needs. Employees are expected to fulfill additional duties as assigned by their supervisor. Compensation: $30.00 - $40.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
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Dental insurance Health insurance Vision insurance Wellness resources Reports To
Director & Office Operations Manager Location
Office & Limited Remote Job Summary
The Operations & Strategic Development Manager is a senior leadership role responsible for overseeing organizational operations program management HR processes and strategic planning initiatives. The manager provides direct supervision to the Program Manager, Client Services Manager, Medical Specialist and Training & Quality Assurance Lead while partnering closely with the Human Resources department. This role ensures operational efficiency, compliance with regulatory standards, financial stewardship, program quality and staff development, aligning organizational strategy with day‑to‑day operations to deliver high quality services for clients and sustainable growth. Employment Type
Regular Full‑time, Exempt Supervisory Responsibilities
Program Manager Client Services Manager Medical Specialist Training & Quality Assurance Lead Essential Functions
Operations & Workflow Management
Oversee daily operations across all programs and departments. Monitor staffing, caseloads, workflow efficiency and departmental performance. Develop, refine and implement processes that optimize operational efficiency and program delivery. Identify operational challenges and lead improvement initiatives. Program Oversight & Client Services
Support Program and Client Services Managers in delivering high‑quality client‑centered services. Address escalated client issues and complex case management situations. Ensure compliance with Washington State regulations, DDA standards and agency policies. HR & Workforce Development
Collaborate with HR to support recruitment, onboarding, scheduling and workforce planning. Provide guidance on employee relations, performance management and policy implementation. Partner with HR to ensure staffing levels meet operational and programmatic needs. Support staff development initiatives, training and certification tracking. Financial Planning & Resource Management
Participate in budget planning, resource allocation and operational forecasting. Monitor departmental expenses and recommend cost‑efficient solutions. Collaborate with executive leadership on financial planning to support sustainable growth. Quality Assurance & Compliance
Partner with Training & QA to maintain regulatory compliance and program quality. Support audits, corrective action plans and documentation reviews. Promote a culture of accountability, continuous improvement and high‑quality service delivery. Strategic Planning & Organizational Development
Work with executive leadership to set organizational goals, operational priorities and growth strategies. Lead initiatives to improve internal systems, processes and organizational effectiveness. Support program expansion, new service development and overall organizational planning. Required Skills & Abilities
Leadership & Coaching Strategic Planning & Operations Oversight HR & Workforce Development Financial Planning & Resource Management Program & Service Oversight Compliance & Regulatory Knowledge Communication & Conflict Resolution Problem‑Solving & Process Improvement Minimum Qualifications
Must pass a background check conducted by DSHS. 3 years of leadership experience in supported living, healthcare, behavioral services or a related field. Experience managing multidisciplinary teams and overseeing operational workflows. Knowledge of Washington State regulations related to supported living and caregiving services. Strong organizational communication and problem‑solving skills. Experience in HR processes, staff management and employee relations. Familiarity with budget planning, resource management and financial oversight. Education & Experience
Bachelor’s in human services, healthcare administration, social work, business administration or related field. Experience with DDA compliance standards and quality assurance processes. Previous leadership experience in operations, HR, program development or training. Physical Requirements Ability to sit at a desk and work on a computer for extended periods. Ability to lift up to 15 lbs. as needed. Occasional travel may be required. Special Requirements
Adherence to the organization’s Ethical Code of Conduct. Disclaimer: This job description is not exhaustive and may be subject to change based on business needs. Employees are expected to fulfill additional duties as assigned by their supervisor. Compensation: $30.00 - $40.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
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