Minnesota Council of Nonprofits
Insurance Case Manager
Minnesota Council of Nonprofits, Saint Paul, Minnesota, United States, 55199
The Center for Victims of Torture is hiring an Insurance Case Manager to provide insurance-related systems navigation and social rehabilitation services to clients from diverse geographic, cultural, and social backgrounds, as part of a multi-disciplinary healing team. The Insurance Case Manager will assist clients with intake, obtaining and maintaining health insurance, and resolving billing and insurance-related challenges through coordination with internal and external parties. The Insurance Case Manager will also provide interpretation services.
Position Open To
Candidates located in the St. Paul, Minnesota area who are authorized to work in the U.S. and will not need CVT to sponsor them on a work visa.
Remote Status
Position is partially remote. 80% in-office in St. Paul, Minnesota and 20% remote.
Benefits
Employees in benefit eligible positions are offered a competitive benefits package which includes paid time off and options for health, dental, vision, a 403(b) retirement plan, as well as employer paid life insurance, short- and long-term disability.
Organization The Center for Victims of Torture works toward a future in which torture ceases to exist and its victims have hope for a new life. We are an international nonprofit dedicated to healing survivors of torture. We offer rehabilitation services to those who have been tortured, train partners around the world who can prevent and treat torture, and advocate for human rights and an end to torture. We are headquartered in Minnesota, and we have U.S. offices in Georgia and DC, as well as offices in Africa and the Middle East.
Responsibilities
Insurance Case Management:
Coordinate and manage clients’ insurance needs by assessing coverage, facilitating enrollment and renewals, and monitoring ongoing eligibility to ensure uninterrupted access to services. Serve as the team’s insurance subject matter expert, providing guidance to clients and staff while collaborating with primary case managers, clinical teams, and billing partners to support service delivery, resolve insurance billing issues, and complete post-discharge referrals. Meet with clients as needed to gather required information, educate them on their rights related to mental health services, and support termination and discharge planning. Maintain accurate and timely completion of all insurance-related documentation, updates, and reports while evaluating client progress in obtaining and maintaining coverage.
Interpretation:
Interpret content and spirit of messages in meetings and other contact between CVT’s Client Services staff (social workers, psychotherapists, nurses, client service coordinators, physicians, etc.) and clients. Facilitate appointments and referrals for clients by explanation of procedures and telephone follow-up. Interpret for clients for referrals outside of CVT as requested. Consult with staff on cultural beliefs and customs relevant to CVT’s work with clients.
Referral Coordination and Intake:
Coordinate and manage client referrals from community partners while creating and maintaining accurate client profiles and referral lists to ensure grant compliance. Meet with new clients to complete intake processes, including reviewing and obtaining signatures on required consent and confidentiality forms, informing clients of CVT policies, and verifying that all documentation is complete prior to enrollment in services.
Team Collaboration:
Participate in clinical supervision, case consultations, administrative reviews and informal consultations as needed. Coordinate client care closely with clinic nurse and Community Health Workers.
Qualifications Required Education, Experience, Certificates, Licenses or Registrations
Bachelor of Social Work or related field (such as psychology or counseling)
1 year of cross-cultural experience in any of the following settings: social services, healthcare, mental health
Fluency in a language other than English commonly spoken by CVT clients (verbal fluency required; written fluency required if appropriate for language) and the ability to interpret oral communication between the target language and English.
Must be registered on the MN Department of Health Spoken Language Healthcare Interpreter Roster, or eligible for registry.
Preferred Education, Experience, Certificates, Licenses or Registrations
2 years of cross-cultural experience providing case management in any of the following settings: social services, healthcare, mental health
Minnesota MNsure Navigator or Assistor
Competencies (Knowledge, Skills and Abilities)
Excellent written, verbal and interpersonal communications skills
Excellent skills in organization, attention to detail and time management (including the ability to meet deadlines)
Ability to maintain confidentiality, recognize appropriate boundaries and cope with emotionally stressful situations
Knowledge of or ability to seek out community resources
Demonstrated ability to work independently (including ability to work independently from home)
Ability to effectively manage multiple priorities and one's own schedule
Working knowledge of Microsoft Office suite (Outlook, Word and Excel), as well as other programs such as Zoom Pro and Adobe
Interest in or commitment to human rights
Work Environment (Subject to Change)
Typical office environment
Time spent on the computer is approximately 60%
Time spent in virtual meetings is approximately 15%
To Apply Submit resume, cover letter and salary expectations by January 26, 2026 to https://dayforcehcm.com/CandidatePortal/en-US/cvt
Hiring Timeline Most CVT hiring processes for U.S.-based positions take about 8 weeks from when the position closes to when an offer is made to a candidate.
CVT encourages former clients and their immediate family members (parents, siblings, children, or partners) to apply for employment. To be eligible, a minimum of 6 months must have passed since the end of group services, or 12 months for individual or intensive services, for the former client and/or their immediate family member.
CVT is committed to hiring and fostering a diverse and inclusive workforce that leverages the skills and talents of all employees in our organization, regardless of race, color, creed, religion, national origin, sex (including pregnancy or pregnancy-related conditions), gender identity, sexual orientation, disability, age, marital status, veteran status, familial status, genetic information, or any other protected status. We encourage candidates with diverse backgrounds such as these to apply for this position.
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Position Open To
Candidates located in the St. Paul, Minnesota area who are authorized to work in the U.S. and will not need CVT to sponsor them on a work visa.
Remote Status
Position is partially remote. 80% in-office in St. Paul, Minnesota and 20% remote.
Benefits
Employees in benefit eligible positions are offered a competitive benefits package which includes paid time off and options for health, dental, vision, a 403(b) retirement plan, as well as employer paid life insurance, short- and long-term disability.
Organization The Center for Victims of Torture works toward a future in which torture ceases to exist and its victims have hope for a new life. We are an international nonprofit dedicated to healing survivors of torture. We offer rehabilitation services to those who have been tortured, train partners around the world who can prevent and treat torture, and advocate for human rights and an end to torture. We are headquartered in Minnesota, and we have U.S. offices in Georgia and DC, as well as offices in Africa and the Middle East.
Responsibilities
Insurance Case Management:
Coordinate and manage clients’ insurance needs by assessing coverage, facilitating enrollment and renewals, and monitoring ongoing eligibility to ensure uninterrupted access to services. Serve as the team’s insurance subject matter expert, providing guidance to clients and staff while collaborating with primary case managers, clinical teams, and billing partners to support service delivery, resolve insurance billing issues, and complete post-discharge referrals. Meet with clients as needed to gather required information, educate them on their rights related to mental health services, and support termination and discharge planning. Maintain accurate and timely completion of all insurance-related documentation, updates, and reports while evaluating client progress in obtaining and maintaining coverage.
Interpretation:
Interpret content and spirit of messages in meetings and other contact between CVT’s Client Services staff (social workers, psychotherapists, nurses, client service coordinators, physicians, etc.) and clients. Facilitate appointments and referrals for clients by explanation of procedures and telephone follow-up. Interpret for clients for referrals outside of CVT as requested. Consult with staff on cultural beliefs and customs relevant to CVT’s work with clients.
Referral Coordination and Intake:
Coordinate and manage client referrals from community partners while creating and maintaining accurate client profiles and referral lists to ensure grant compliance. Meet with new clients to complete intake processes, including reviewing and obtaining signatures on required consent and confidentiality forms, informing clients of CVT policies, and verifying that all documentation is complete prior to enrollment in services.
Team Collaboration:
Participate in clinical supervision, case consultations, administrative reviews and informal consultations as needed. Coordinate client care closely with clinic nurse and Community Health Workers.
Qualifications Required Education, Experience, Certificates, Licenses or Registrations
Bachelor of Social Work or related field (such as psychology or counseling)
1 year of cross-cultural experience in any of the following settings: social services, healthcare, mental health
Fluency in a language other than English commonly spoken by CVT clients (verbal fluency required; written fluency required if appropriate for language) and the ability to interpret oral communication between the target language and English.
Must be registered on the MN Department of Health Spoken Language Healthcare Interpreter Roster, or eligible for registry.
Preferred Education, Experience, Certificates, Licenses or Registrations
2 years of cross-cultural experience providing case management in any of the following settings: social services, healthcare, mental health
Minnesota MNsure Navigator or Assistor
Competencies (Knowledge, Skills and Abilities)
Excellent written, verbal and interpersonal communications skills
Excellent skills in organization, attention to detail and time management (including the ability to meet deadlines)
Ability to maintain confidentiality, recognize appropriate boundaries and cope with emotionally stressful situations
Knowledge of or ability to seek out community resources
Demonstrated ability to work independently (including ability to work independently from home)
Ability to effectively manage multiple priorities and one's own schedule
Working knowledge of Microsoft Office suite (Outlook, Word and Excel), as well as other programs such as Zoom Pro and Adobe
Interest in or commitment to human rights
Work Environment (Subject to Change)
Typical office environment
Time spent on the computer is approximately 60%
Time spent in virtual meetings is approximately 15%
To Apply Submit resume, cover letter and salary expectations by January 26, 2026 to https://dayforcehcm.com/CandidatePortal/en-US/cvt
Hiring Timeline Most CVT hiring processes for U.S.-based positions take about 8 weeks from when the position closes to when an offer is made to a candidate.
CVT encourages former clients and their immediate family members (parents, siblings, children, or partners) to apply for employment. To be eligible, a minimum of 6 months must have passed since the end of group services, or 12 months for individual or intensive services, for the former client and/or their immediate family member.
CVT is committed to hiring and fostering a diverse and inclusive workforce that leverages the skills and talents of all employees in our organization, regardless of race, color, creed, religion, national origin, sex (including pregnancy or pregnancy-related conditions), gender identity, sexual orientation, disability, age, marital status, veteran status, familial status, genetic information, or any other protected status. We encourage candidates with diverse backgrounds such as these to apply for this position.
#J-18808-Ljbffr