Shottenkirk Automotive Inc
The Express Service Manager oversees the daily operations of the Express/Lube Service Department, ensuring fast, high-quality vehicle maintenance while delivering an exceptional customer experience. This role is responsible for managing technicians and advisors, maintaining productivity and profitability, and upholding dealership and manufacturer standards.
Key Responsibilities
Manage and supervise the Express Service Department, including express technicians and service advisors
Ensure efficient workflow to meet express service time standards (oil changes, tire rotations, inspections, light maintenance, etc.)
Monitor productivity, efficiency, and quality control to maximize customer satisfaction and profitability
Train, coach, and develop express technicians and advisors to improve performance and retention
Maintain a safe, clean, and organized work environment
Ensure compliance with dealership policies, manufacturer guidelines, and safety regulations
Monitor inventory levels for express service supplies and coordinate ordering as needed
Handle customer concerns or escalations promptly and professionally
Collaborate with the Service Manager and other department leaders to improve processes and service performance
Track and report key performance indicators (KPIs) such as hours per RO, throughput, CSI, and sales metrics
Qualifications
Minimum of 2–5 years of automotive service experience (express/lube experience preferred)
Prior supervisory or management experience in an automotive service environment preferred
Strong leadership, communication, and organizational skills
Ability to work in a fast-paced, high-volume environment
Customer-focused mindset with problem-solving abilities
Basic computer skills and experience with dealership management systems (CDK, Reynolds, or similar preferred)
Valid driver’s license with a clean driving record
Physical Requirements
Ability to stand, walk, and move throughout the service department for extended periods
Ability to lift up to 50 pounds
Comfortable working in a shop environment with noise, fumes, and varying temperatures
Compensation & Benefits (Optional Section)
Competitive salary and/or commission structure
Health, dental, and vision insurance
401(k) with company match
Opportunities for advancement within the dealership
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Key Responsibilities
Manage and supervise the Express Service Department, including express technicians and service advisors
Ensure efficient workflow to meet express service time standards (oil changes, tire rotations, inspections, light maintenance, etc.)
Monitor productivity, efficiency, and quality control to maximize customer satisfaction and profitability
Train, coach, and develop express technicians and advisors to improve performance and retention
Maintain a safe, clean, and organized work environment
Ensure compliance with dealership policies, manufacturer guidelines, and safety regulations
Monitor inventory levels for express service supplies and coordinate ordering as needed
Handle customer concerns or escalations promptly and professionally
Collaborate with the Service Manager and other department leaders to improve processes and service performance
Track and report key performance indicators (KPIs) such as hours per RO, throughput, CSI, and sales metrics
Qualifications
Minimum of 2–5 years of automotive service experience (express/lube experience preferred)
Prior supervisory or management experience in an automotive service environment preferred
Strong leadership, communication, and organizational skills
Ability to work in a fast-paced, high-volume environment
Customer-focused mindset with problem-solving abilities
Basic computer skills and experience with dealership management systems (CDK, Reynolds, or similar preferred)
Valid driver’s license with a clean driving record
Physical Requirements
Ability to stand, walk, and move throughout the service department for extended periods
Ability to lift up to 50 pounds
Comfortable working in a shop environment with noise, fumes, and varying temperatures
Compensation & Benefits (Optional Section)
Competitive salary and/or commission structure
Health, dental, and vision insurance
401(k) with company match
Opportunities for advancement within the dealership
#J-18808-Ljbffr