Caribe Hilton
Pre-Arrival Coordinator - Caribe Hilton
Caribe Hilton, Albuquerque, New Mexico, United States
The famous
Caribe Hilton
is looking for a Pre-Arrival Coordinator to join their Front Office team. With over 65,000 sq ft of flexible event space, 4 ballrooms and 24 meeting rooms, it can host up to 3,000 attendees. Located just seven miles from San Juan airport, it is a perfect spot for guests traveling from major US cities.
Shift Pattern:
Full availability. Candidate will work rotating shifts throughout the week, including weekends and holidays.
Pay Rate:
$14.00 per hour
Benefits:
Go Hilton travel program: 100 nights of discounted travel
Hilton Shares: Employee stock purchase program (ESPP) – 15% discount on Hilton shares
Maternity and paternity leave as per Hilton policy
Comprehensive health insurance coverage for employee and family, including telemedicine and at-home care
Mental health resources including free counseling through our Employee Assistance Program
Best-in-Class paid time off (PTO)
401K plan with company match to help save for retirement
Available benefits may vary depending on property-specific terms and conditions of employment
Responsibilities
Assist the Front Office Manager with daily Front Office operations
Provide prompt service and actively seek opportunities to drive guest satisfaction
Keep the team aware of any relevant feedback from guests or other departments
Manage, resolve, or escape any and all guest complaints quickly
Work with room assignments for reservations prior to guest arrival
Work with all facilities and services provided within the hotel and identify opportunities for up‑selling and promoting new or ongoing events
Advise the team of any special events or VIP guests in the hotel for events or general accommodations
Maintain a high level of product knowledge of the hotel and local area and be aware of the daily hotel event schedule
Attend all Front Office meetings
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Serve the role and team in an environmentally conscious manner
Qualifications
Previous customer service experience within the hotel, leisure, or retail sector
Excellent interpersonal and communication skills
Excellent grooming standards
Commitment to delivering a high level of customer service
Ability to work under pressure
Flexibility to respond to a variety of work situations
Bilingual: English & Spanish
Preferred Qualifications
High level of IT proficiency
About Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Location Caribe Hilton Hotel
Job Details:
Full‑time, Brand: Hilton Hotels & Resorts, Function: Guest Services, Operations, and Front Office.
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Caribe Hilton
is looking for a Pre-Arrival Coordinator to join their Front Office team. With over 65,000 sq ft of flexible event space, 4 ballrooms and 24 meeting rooms, it can host up to 3,000 attendees. Located just seven miles from San Juan airport, it is a perfect spot for guests traveling from major US cities.
Shift Pattern:
Full availability. Candidate will work rotating shifts throughout the week, including weekends and holidays.
Pay Rate:
$14.00 per hour
Benefits:
Go Hilton travel program: 100 nights of discounted travel
Hilton Shares: Employee stock purchase program (ESPP) – 15% discount on Hilton shares
Maternity and paternity leave as per Hilton policy
Comprehensive health insurance coverage for employee and family, including telemedicine and at-home care
Mental health resources including free counseling through our Employee Assistance Program
Best-in-Class paid time off (PTO)
401K plan with company match to help save for retirement
Available benefits may vary depending on property-specific terms and conditions of employment
Responsibilities
Assist the Front Office Manager with daily Front Office operations
Provide prompt service and actively seek opportunities to drive guest satisfaction
Keep the team aware of any relevant feedback from guests or other departments
Manage, resolve, or escape any and all guest complaints quickly
Work with room assignments for reservations prior to guest arrival
Work with all facilities and services provided within the hotel and identify opportunities for up‑selling and promoting new or ongoing events
Advise the team of any special events or VIP guests in the hotel for events or general accommodations
Maintain a high level of product knowledge of the hotel and local area and be aware of the daily hotel event schedule
Attend all Front Office meetings
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Serve the role and team in an environmentally conscious manner
Qualifications
Previous customer service experience within the hotel, leisure, or retail sector
Excellent interpersonal and communication skills
Excellent grooming standards
Commitment to delivering a high level of customer service
Ability to work under pressure
Flexibility to respond to a variety of work situations
Bilingual: English & Spanish
Preferred Qualifications
High level of IT proficiency
About Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Location Caribe Hilton Hotel
Job Details:
Full‑time, Brand: Hilton Hotels & Resorts, Function: Guest Services, Operations, and Front Office.
#J-18808-Ljbffr