American Airlines
Analyst/Sr Analyst, Operations Administration
American Airlines, Dallas, Texas, United States, 75215
Analyst/Sr Analyst, Operations Administration
Posting Start Date: 1/9/26
Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Dallas - TX
Requisition ID: 83182
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job The role is a part of the Operations Administration team within the Customer and Operational Excellence organization supporting airports and contact centers. You will support leaders in their strategic efforts to reduce lost time, improve administration efficiencies, and enhance the team member experience. Collaborate with cross‑functional teams and leverage tools and technology to identify trends, develop data‑driven solutions, and implement impactful strategies.
What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non‑essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Proactively identify opportunities to leverage AI and advanced analytics to predict attendance trends, automate manual processes, and recommend targeted interventions.
Continuously scan industry trends and emerging technologies to introduce “out of the box” strategies for process efficiency and optimization.
Translate complex data into actionable insights and present findings to senior leadership and stakeholders, ensuring recommendations are practical and measurable.
Identify and develop solutions to streamline processes, reduce manual workload, and achieve organizational objectives.
Lead cross‑functional projects aimed at reducing lost time, enhancing efficiencies, aligning processes and centralizing key administrative functions.
Develop project plans, timelines, and resource allocations using industry‑standard tools to ensure successful execution.
Monitor project progress, manage risks, and adjust strategies to meet evolving business needs.
Facilitate workshops, stakeholder meetings, and task forces to drive engagement and consensus.
Track key performance indicators and project outcomes.
Perform other projects as assigned.
Minimum Qualifications – Education & Prior Job Experience
Bachelor’s Degree or equivalent experience.
3+ years of related experience in the customer service industry.
Preferred Qualifications – Education & Prior Job Experience
Prior knowledge of working with a contract labor group.
Skills, Licenses & Certifications
Strong critical thinking and creative problem‑solving skills; able to challenge the status quo and propose innovative solutions.
Demonstrated ability to drive cross‑functional projects and influence stakeholders at all levels.
Experience leveraging AI/ML tools to drive process efficiency and effectiveness.
Ability to work in fast‑paced, ambiguous environments and adapt to shifting priorities.
Excellent communication and presentation skills, with the ability to influence decision‑makers and drive consensus.
Ability to effectively coordinate multiple projects at the same time and present comfortably in front of large groups and senior leadership.
Ability to work and make decisions independently with minimal supervision as well as function effectively as a member of a team.
What you'll get
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Other benefits: Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups focus on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc. fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc. We are excited you're interested in beginning your career journey with us. All applications will only be submitted through this site, and we will never require payment at any time during the application process.
#J-18808-Ljbffr
Posting Start Date: 1/9/26
Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Dallas - TX
Requisition ID: 83182
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job The role is a part of the Operations Administration team within the Customer and Operational Excellence organization supporting airports and contact centers. You will support leaders in their strategic efforts to reduce lost time, improve administration efficiencies, and enhance the team member experience. Collaborate with cross‑functional teams and leverage tools and technology to identify trends, develop data‑driven solutions, and implement impactful strategies.
What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non‑essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Proactively identify opportunities to leverage AI and advanced analytics to predict attendance trends, automate manual processes, and recommend targeted interventions.
Continuously scan industry trends and emerging technologies to introduce “out of the box” strategies for process efficiency and optimization.
Translate complex data into actionable insights and present findings to senior leadership and stakeholders, ensuring recommendations are practical and measurable.
Identify and develop solutions to streamline processes, reduce manual workload, and achieve organizational objectives.
Lead cross‑functional projects aimed at reducing lost time, enhancing efficiencies, aligning processes and centralizing key administrative functions.
Develop project plans, timelines, and resource allocations using industry‑standard tools to ensure successful execution.
Monitor project progress, manage risks, and adjust strategies to meet evolving business needs.
Facilitate workshops, stakeholder meetings, and task forces to drive engagement and consensus.
Track key performance indicators and project outcomes.
Perform other projects as assigned.
Minimum Qualifications – Education & Prior Job Experience
Bachelor’s Degree or equivalent experience.
3+ years of related experience in the customer service industry.
Preferred Qualifications – Education & Prior Job Experience
Prior knowledge of working with a contract labor group.
Skills, Licenses & Certifications
Strong critical thinking and creative problem‑solving skills; able to challenge the status quo and propose innovative solutions.
Demonstrated ability to drive cross‑functional projects and influence stakeholders at all levels.
Experience leveraging AI/ML tools to drive process efficiency and effectiveness.
Ability to work in fast‑paced, ambiguous environments and adapt to shifting priorities.
Excellent communication and presentation skills, with the ability to influence decision‑makers and drive consensus.
Ability to effectively coordinate multiple projects at the same time and present comfortably in front of large groups and senior leadership.
Ability to work and make decisions independently with minimal supervision as well as function effectively as a member of a team.
What you'll get
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Other benefits: Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups focus on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc. fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc. We are excited you're interested in beginning your career journey with us. All applications will only be submitted through this site, and we will never require payment at any time during the application process.
#J-18808-Ljbffr