Aultman Health Foundation
SURGERY SCHEDULER - GENERAL SURGERY
Aultman Health Foundation, East Canton, Ohio, United States, 44730
The Surgery Scheduler responsibilities include coordinating and scheduling procedures, surgeries, and post-operative appointments. This role communicates effectively with patients, families, providers, and staff within the clinic and external facilities, providing accurate and timely information.
Department Summary The department is comprised of surgeons and a dedicated team of clinical and administrative staff.
Qualifications
High School diploma or GED.
Demonstrates an understanding of the importance of accurate and efficient schedule coordination to support optimal patient care and provider workflow.
Demonstrates ability to perform efficiently and accurately under high-stress conditions.
Understanding of medical terminology.
Skills
Professional phone etiquette, ensuring clear, courteous, and confidential communication with patients and healthcare professionals.
Positive attitude with the ability to adapt and pivot in changing circumstances.
Quick learner with the ability to grasp new processes and systems efficiently.
Computer literacy, including proficiency in medical terminology and the use of electronic health records (EHR) systems.
Department Skills
Electronic Health Record (EHR) Proficiency: Comfortable navigating and documenting in EHR systems (e.g., Cerner).
Team Collaboration: Work effectively with physicians, nurses, and administrative staff to support patient care.
Adaptability: Able to adjust quickly to changes in provider schedules, patient needs, or workflow demands.
Confidentiality & Compliance: Maintain patient privacy and adhere to HIPAA and other regulatory requirements.
Responsibilities & Expectations
Surgery Schedulers arrange surgical procedures with thoughtful consideration of estimated duration and complexity, ensuring appropriate scheduling and resource allocation.
Obtain consent and file in the appropriate sections of electronic or paper charts, maintaining proper chart organization.
Obtain medical, cardiology, pulmonary, and other clearances as requested by the provider or hospital.
Provide patients with clear preoperative instructions, schedule both surgical and postoperative appointments, and communicate all relevant surgical and financial requirements.
Answer and screen incoming calls related to surgical procedures with courtesy and professionalism, ensuring messages are accurately recorded and routed to the appropriate personnel.
Review clinical documentation to ensure completeness prior to scheduled procedures or surgeries.
Perform other related duties as assigned by the department manager.
Department Responsibilities & Expectations
Assist with last-minute schedule changes and communicate updates promptly to patients, providers, and staff to ensure smooth operations and minimal disruption.
Provide coverage for the same role at other office locations as needed.
Working Conditions
The Surgery Scheduler shifts are normally 8 hours/day on-site Monday through Friday.
Work in well-lighted and well-ventilated office.
Expected to adhere to general office policy and dress code.
Department Working Conditions
Subject to frequent interruption.
Occasionally may have interactions with upset or frustrated patients.
Cross training in all areas in the department is required.
Hazardous Exposure Category Category III – tasks that involve no exposure to blood, body fluids, or tissues. Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood, body fluids, or tissues, although situations can be imagined or hypothesized where potential exposure to body fluids might occur. Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid or to be potentially exposed in some other way.
Physical Addendum
Lifting 0‑10 lbs – Never
Lifting 10‑20 lbs – Never
Lifting 20‑35 lbs – Never
Lifting 35‑50 lbs – Never
Lifting 50‑75 lbs – Never
Lifting 75‑100 lbs – Never
Lifting over 100 lbs – Never
Forward Reaching – Frequent (34‑65%)
Overhead Reaching – Never
Standing – Occasional (10‑33%)
Walking – Occasional (10‑33%)Sitting – Continuous (66% of the day)
Climbing – Never
Stairs/Ladder – Never
Bending/Stooping – Never
Twisting/Turning – Occasional (10‑33%)
Kneeling/Squatting – Never
Crawling – Never
Pushing/Pulling 0‑10 lbs – Never
Pushing/Pulling 10‑20 lbs – Never
Pushing/Pulling 20‑35 lbs – Never
Pushing/Pulling 35‑50 lbs – Never
Pushing/Pulling 50‑100 lbs – Never
Pushing/Pulling over 100 lbs – Never
Carrying 0‑10 lbs – Never
Carrying 10‑20 lbs – Never
Carrying 20‑35 lbs – Never
Carrying 35‑50 lbs – Never
Carrying 50‑100 lbs – Never
Carrying over 100 lbs – Never
Grasping/repetitive sustained – Never
Fine motor coordination – Continuous (66% of the day)
Vision: Near/Far/Color – Continuous (66% of the day)
Hearing: Ordinary conversation/other – Continuous (66% of the day)
Seniority level Entry level
Employment type Full-time
Job function Health Care Provider
Industries Hospitals and Health Care
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Department Summary The department is comprised of surgeons and a dedicated team of clinical and administrative staff.
Qualifications
High School diploma or GED.
Demonstrates an understanding of the importance of accurate and efficient schedule coordination to support optimal patient care and provider workflow.
Demonstrates ability to perform efficiently and accurately under high-stress conditions.
Understanding of medical terminology.
Skills
Professional phone etiquette, ensuring clear, courteous, and confidential communication with patients and healthcare professionals.
Positive attitude with the ability to adapt and pivot in changing circumstances.
Quick learner with the ability to grasp new processes and systems efficiently.
Computer literacy, including proficiency in medical terminology and the use of electronic health records (EHR) systems.
Department Skills
Electronic Health Record (EHR) Proficiency: Comfortable navigating and documenting in EHR systems (e.g., Cerner).
Team Collaboration: Work effectively with physicians, nurses, and administrative staff to support patient care.
Adaptability: Able to adjust quickly to changes in provider schedules, patient needs, or workflow demands.
Confidentiality & Compliance: Maintain patient privacy and adhere to HIPAA and other regulatory requirements.
Responsibilities & Expectations
Surgery Schedulers arrange surgical procedures with thoughtful consideration of estimated duration and complexity, ensuring appropriate scheduling and resource allocation.
Obtain consent and file in the appropriate sections of electronic or paper charts, maintaining proper chart organization.
Obtain medical, cardiology, pulmonary, and other clearances as requested by the provider or hospital.
Provide patients with clear preoperative instructions, schedule both surgical and postoperative appointments, and communicate all relevant surgical and financial requirements.
Answer and screen incoming calls related to surgical procedures with courtesy and professionalism, ensuring messages are accurately recorded and routed to the appropriate personnel.
Review clinical documentation to ensure completeness prior to scheduled procedures or surgeries.
Perform other related duties as assigned by the department manager.
Department Responsibilities & Expectations
Assist with last-minute schedule changes and communicate updates promptly to patients, providers, and staff to ensure smooth operations and minimal disruption.
Provide coverage for the same role at other office locations as needed.
Working Conditions
The Surgery Scheduler shifts are normally 8 hours/day on-site Monday through Friday.
Work in well-lighted and well-ventilated office.
Expected to adhere to general office policy and dress code.
Department Working Conditions
Subject to frequent interruption.
Occasionally may have interactions with upset or frustrated patients.
Cross training in all areas in the department is required.
Hazardous Exposure Category Category III – tasks that involve no exposure to blood, body fluids, or tissues. Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood, body fluids, or tissues, although situations can be imagined or hypothesized where potential exposure to body fluids might occur. Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid or to be potentially exposed in some other way.
Physical Addendum
Lifting 0‑10 lbs – Never
Lifting 10‑20 lbs – Never
Lifting 20‑35 lbs – Never
Lifting 35‑50 lbs – Never
Lifting 50‑75 lbs – Never
Lifting 75‑100 lbs – Never
Lifting over 100 lbs – Never
Forward Reaching – Frequent (34‑65%)
Overhead Reaching – Never
Standing – Occasional (10‑33%)
Walking – Occasional (10‑33%)Sitting – Continuous (66% of the day)
Climbing – Never
Stairs/Ladder – Never
Bending/Stooping – Never
Twisting/Turning – Occasional (10‑33%)
Kneeling/Squatting – Never
Crawling – Never
Pushing/Pulling 0‑10 lbs – Never
Pushing/Pulling 10‑20 lbs – Never
Pushing/Pulling 20‑35 lbs – Never
Pushing/Pulling 35‑50 lbs – Never
Pushing/Pulling 50‑100 lbs – Never
Pushing/Pulling over 100 lbs – Never
Carrying 0‑10 lbs – Never
Carrying 10‑20 lbs – Never
Carrying 20‑35 lbs – Never
Carrying 35‑50 lbs – Never
Carrying 50‑100 lbs – Never
Carrying over 100 lbs – Never
Grasping/repetitive sustained – Never
Fine motor coordination – Continuous (66% of the day)
Vision: Near/Far/Color – Continuous (66% of the day)
Hearing: Ordinary conversation/other – Continuous (66% of the day)
Seniority level Entry level
Employment type Full-time
Job function Health Care Provider
Industries Hospitals and Health Care
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