Aramark
Patient Ambassador, EVS - Vanderbilt University Medical Center
Aramark, Nashville, Tennessee, United States, 37247
Patient Ambassador, EVS - Vanderbilt University Medical Center
3 days ago Be among the first 25 applicants Get AI-powered advice on this job more exclusive features. Overview
The Patient Ambassador plays a vital role in ensuring a positive patient experience by proactively engaging with patients on priority units and newly admitted patients within the hospital. The Ambassador will follow a structured script and adhere to training guidelines provided by Aramark to perform daily patient rounds, setting clear expectations for environmental services and addressing any concerns or service recovery needs in real time. Job Responsibilities
Perform patient rounding Serves as liaison between patients, families, guests, and staff to promote a positive patient experience Receives and documents complaints and compliments, and report in real-time to resolve Engages relevant clinical or management staff to evaluate and respond to patients needs Establish and encourage open communication to enhance the overall quality of service Follow all facility and departmental policies and procedures Maintains an accurate record keeping system for quality control systems Adheres to all established systems and training programs to provide a safe working environment Complies with all OSHA regulations and other local, state, and federal government regulations Maintains compliance with Aramark's standards of operation and client contract Maintains all records and reports necessary to comply with Aramark, government, and accrediting agency standards, regulations, and codes Qualifications
Requires 1-2 years of experience in Environmental Services within a healthcare setting Ability to communicate (both verbal and written) effectively Customer service experience a plus Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions Basic knowledge of infection control procedures and universal precautions and work independently after appropriate training and instruction Maintain a friendly and efficient service attitude towards customers, co-workers, and clients Education
Education Equal Employment Opportunity Statement
Aramark believes that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
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3 days ago Be among the first 25 applicants Get AI-powered advice on this job more exclusive features. Overview
The Patient Ambassador plays a vital role in ensuring a positive patient experience by proactively engaging with patients on priority units and newly admitted patients within the hospital. The Ambassador will follow a structured script and adhere to training guidelines provided by Aramark to perform daily patient rounds, setting clear expectations for environmental services and addressing any concerns or service recovery needs in real time. Job Responsibilities
Perform patient rounding Serves as liaison between patients, families, guests, and staff to promote a positive patient experience Receives and documents complaints and compliments, and report in real-time to resolve Engages relevant clinical or management staff to evaluate and respond to patients needs Establish and encourage open communication to enhance the overall quality of service Follow all facility and departmental policies and procedures Maintains an accurate record keeping system for quality control systems Adheres to all established systems and training programs to provide a safe working environment Complies with all OSHA regulations and other local, state, and federal government regulations Maintains compliance with Aramark's standards of operation and client contract Maintains all records and reports necessary to comply with Aramark, government, and accrediting agency standards, regulations, and codes Qualifications
Requires 1-2 years of experience in Environmental Services within a healthcare setting Ability to communicate (both verbal and written) effectively Customer service experience a plus Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions Basic knowledge of infection control procedures and universal precautions and work independently after appropriate training and instruction Maintain a friendly and efficient service attitude towards customers, co-workers, and clients Education
Education Equal Employment Opportunity Statement
Aramark believes that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
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