Marsh & McLennan Companies
Application Support Administrator
Marsh & McLennan Companies, West Des Moines, Iowa, United States, 50265
Employer Industry: Insurance and Professional Services
Why consider this job opportunity
Generous time off, including personal and volunteering days
Tuition reimbursement and professional development opportunities
Flexibility to work remotely
Charitable contribution match programs
Stock purchase opportunities
Inclusive and award‑winning workplace culture
What to Expect (Job Responsibilities)
Review and respond to incoming Help Desk tickets, providing technical support and troubleshooting for applications
Manage user access and permissions while ensuring data security and compliance with company policies
Assist in escalating unresolved issues and provide prompt feedback to internal customers
Coordinate with cross‑functional teams to ensure optimal application performance
Maintain strong organizational and time‑management skills to prioritize tasks effectively
What is Required (Qualifications)
Fluency in both French and English
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
Experience working in a Help Desk environment, such as ServiceNow
Excellent attention to detail with proven organizational and time‑management skills
Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications)
Proficiency with Windows Operating Systems and MS Office products
Some insurance agency experience
Knowledge of additional applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, or Erlon
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity
Generous time off, including personal and volunteering days
Tuition reimbursement and professional development opportunities
Flexibility to work remotely
Charitable contribution match programs
Stock purchase opportunities
Inclusive and award‑winning workplace culture
What to Expect (Job Responsibilities)
Review and respond to incoming Help Desk tickets, providing technical support and troubleshooting for applications
Manage user access and permissions while ensuring data security and compliance with company policies
Assist in escalating unresolved issues and provide prompt feedback to internal customers
Coordinate with cross‑functional teams to ensure optimal application performance
Maintain strong organizational and time‑management skills to prioritize tasks effectively
What is Required (Qualifications)
Fluency in both French and English
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
Experience working in a Help Desk environment, such as ServiceNow
Excellent attention to detail with proven organizational and time‑management skills
Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications)
Proficiency with Windows Operating Systems and MS Office products
Some insurance agency experience
Knowledge of additional applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, or Erlon
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr