OneTouch Direct
5 days ago Be among the first 25 applicants
This range is provided by OneTouch Direct. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $35,000.00/yr - $40,000.00/yr
Overview OneTouch Direct is not your typical Call Center. Since our inception in 1998, we have become one of the leading providers of contact center solutions nationwide. By partnering with Fortune 500 companies, we deliver valuable products and unparalleled service, creating a unique company culture that sets us apart.
Responsibilities
Monitor and evaluate incoming and outgoing calls to assess quality and adherence to company guidelines
Develop and maintain quality assurance processes and reporting systems
Provide actionable feedback to agents based on call evaluations to improve performance
Assist in identifying training opportunities for staff based on performance metrics
Compile and analyze data to identify trends, performance levels, and areas for improvement
Participate in quality calibration sessions to align assessment standards across the team
Stay updated with industry best practices and recommend improvements for process optimization
Perform other related duties as assigned to ensure quality assurance objectives are met
Requirements
Minimum of 2 years of QA experience in a call center or customer service environment preferred
Strong analytical skills with attention to detail essential for evaluating performance
Excellent verbal and written communication abilities
Proficient in providing constructive criticism that promotes growth
Strong customer service orientation and a willingness to assist others
Proficiency in data analysis tools and Microsoft Office Suite
Ability to work both independently and collaboratively in a team setting
Strong organization and time management capabilities
Ability to thrive in a fast-paced work environment and manage multiple tasks effectively
Bachelor's degree in a related field is preferred
Benefits
Health Care Plan (Medical, Dental & Vision)
Paid Training & Development
A positive upbeat work environment
Opportunity for professional and personal growth
Diverse, welcoming culture with Employee Resource Groups
Seniority level Associate
Employment type Full-time
Job function Quality Assurance
Referrals increase your chances of interviewing at OneTouch Direct by 2x
Get notified about new Quality Assurance Analyst jobs in Tampa, FL.
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This range is provided by OneTouch Direct. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $35,000.00/yr - $40,000.00/yr
Overview OneTouch Direct is not your typical Call Center. Since our inception in 1998, we have become one of the leading providers of contact center solutions nationwide. By partnering with Fortune 500 companies, we deliver valuable products and unparalleled service, creating a unique company culture that sets us apart.
Responsibilities
Monitor and evaluate incoming and outgoing calls to assess quality and adherence to company guidelines
Develop and maintain quality assurance processes and reporting systems
Provide actionable feedback to agents based on call evaluations to improve performance
Assist in identifying training opportunities for staff based on performance metrics
Compile and analyze data to identify trends, performance levels, and areas for improvement
Participate in quality calibration sessions to align assessment standards across the team
Stay updated with industry best practices and recommend improvements for process optimization
Perform other related duties as assigned to ensure quality assurance objectives are met
Requirements
Minimum of 2 years of QA experience in a call center or customer service environment preferred
Strong analytical skills with attention to detail essential for evaluating performance
Excellent verbal and written communication abilities
Proficient in providing constructive criticism that promotes growth
Strong customer service orientation and a willingness to assist others
Proficiency in data analysis tools and Microsoft Office Suite
Ability to work both independently and collaboratively in a team setting
Strong organization and time management capabilities
Ability to thrive in a fast-paced work environment and manage multiple tasks effectively
Bachelor's degree in a related field is preferred
Benefits
Health Care Plan (Medical, Dental & Vision)
Paid Training & Development
A positive upbeat work environment
Opportunity for professional and personal growth
Diverse, welcoming culture with Employee Resource Groups
Seniority level Associate
Employment type Full-time
Job function Quality Assurance
Referrals increase your chances of interviewing at OneTouch Direct by 2x
Get notified about new Quality Assurance Analyst jobs in Tampa, FL.
#J-18808-Ljbffr