RemasCompany Ltd
Customer Service Representative RemasCompany Ltd•Fort Lauderdale, FL, United States
About the job Customer Service Representative We are seeking an experienced Customer Service Representative candidate to work for our client located in Fort Lauderdale, Florida. Experience working with a government agency is helpful but not required.
General Description Assists customers in resolving a variety of problems/issues in an assigned agency.
General Duties And Responsibilities
Updates/maintains a variety of databases to facilitate information recording, storage, and retrieval and/or track activity/volume of work.
Checks payment history to answer questions from customers regarding payment/use history.
Resolves a variety of problems/issues from the public and/or other staff to maximize the efficiency/effectiveness of office operation and/or service provided.
Interacts with the public or other County staff/officials to assist them in using Department services/programs, collect fees, answer questions, or identify their service needs.
Posts funds received in order to credit the proper customer account.
Retrieves information/summary reports from a variety of databases to facilitate data/trend analysis, and/or provide data/information to staff, County officials, and/or the public.
Research County and non-County government information to assist customers in determining the appropriate government agency/jurisdiction that can resolve their problem/issue.
Registers regulated businesses/individuals to protect consumers and document regulated businesses/individuals.
Prepares a variety of correspondence, notifications, forms, and related documents to communicate information to staff and/or the public.
Processes returned checks/credit card transactions to collect funds owed for utility services or license/permit/lien satisfaction fees, and/or update account status.
Research misapplied payments to post funds received to correct account.
Performs related work as required.
Minimum Education and Experience Requirements Requires one (1) year in customer service or customer relations or closely related experience.
Special Certifications and Licenses Possess and maintain a Florida E Class Driver's License based on the area of assignment.
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About the job Customer Service Representative We are seeking an experienced Customer Service Representative candidate to work for our client located in Fort Lauderdale, Florida. Experience working with a government agency is helpful but not required.
General Description Assists customers in resolving a variety of problems/issues in an assigned agency.
General Duties And Responsibilities
Updates/maintains a variety of databases to facilitate information recording, storage, and retrieval and/or track activity/volume of work.
Checks payment history to answer questions from customers regarding payment/use history.
Resolves a variety of problems/issues from the public and/or other staff to maximize the efficiency/effectiveness of office operation and/or service provided.
Interacts with the public or other County staff/officials to assist them in using Department services/programs, collect fees, answer questions, or identify their service needs.
Posts funds received in order to credit the proper customer account.
Retrieves information/summary reports from a variety of databases to facilitate data/trend analysis, and/or provide data/information to staff, County officials, and/or the public.
Research County and non-County government information to assist customers in determining the appropriate government agency/jurisdiction that can resolve their problem/issue.
Registers regulated businesses/individuals to protect consumers and document regulated businesses/individuals.
Prepares a variety of correspondence, notifications, forms, and related documents to communicate information to staff and/or the public.
Processes returned checks/credit card transactions to collect funds owed for utility services or license/permit/lien satisfaction fees, and/or update account status.
Research misapplied payments to post funds received to correct account.
Performs related work as required.
Minimum Education and Experience Requirements Requires one (1) year in customer service or customer relations or closely related experience.
Special Certifications and Licenses Possess and maintain a Florida E Class Driver's License based on the area of assignment.
#J-18808-Ljbffr