RemasCompany Ltd
Customer Service Representative (field)
RemasCompany Ltd, Fort Lauderdale, Florida, us, 33336
Customer Service Representative (field) RemasCompany Ltd • Fort Lauderdale, FL, United States
About the job
Seeking a full time Customer Service Representative for our client. This is an office position and must have reliable transportation. Assists customers in resolving a variety of problems/issues in an assigned agency. Works under close to general supervision according to set procedures but determines how or when to complete tasks. General Duties and Responsibilities
Updates/maintains a variety of databases in order to facilitate information recording, storage, and retrieval and/or to track activity/volume of work. Checks payment history in order to answer questions from customers regarding payment/use history. Resolves a variety of problems/issues from the public and/or other staff in order to maximize the efficiency/effectiveness of office operation and/or service provided. Interacts with the public or other County staff/officials in order to assist them in using Department services/programs, collect fees, answer questions, or identify their service needs. Posts funds received in order to credit the proper customer account. Retrieves information/summary reports from a variety of databases in order to facilitate data/trend analysis, and/or provide data/information to staff, County officials, and/or the public. Research County and non-County government information in order to assist customers in determining the appropriate government agency/jurisdiction that can resolve their problem/issue. Registers regulated businesses/individuals in order to protect consumers and document regulated businesses/individuals. Prepares a variety of correspondence, notifications forms, and related documents in order to communicate information to staff and/or the public. Processes returned checks/credit card transactions in order to collect funds owed for utility services or license/permit/lien satisfaction fees, and/or update account status. Research misapplied payments in order to post funds received to correct account. Performs related work as required.
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Seeking a full time Customer Service Representative for our client. This is an office position and must have reliable transportation. Assists customers in resolving a variety of problems/issues in an assigned agency. Works under close to general supervision according to set procedures but determines how or when to complete tasks. General Duties and Responsibilities
Updates/maintains a variety of databases in order to facilitate information recording, storage, and retrieval and/or to track activity/volume of work. Checks payment history in order to answer questions from customers regarding payment/use history. Resolves a variety of problems/issues from the public and/or other staff in order to maximize the efficiency/effectiveness of office operation and/or service provided. Interacts with the public or other County staff/officials in order to assist them in using Department services/programs, collect fees, answer questions, or identify their service needs. Posts funds received in order to credit the proper customer account. Retrieves information/summary reports from a variety of databases in order to facilitate data/trend analysis, and/or provide data/information to staff, County officials, and/or the public. Research County and non-County government information in order to assist customers in determining the appropriate government agency/jurisdiction that can resolve their problem/issue. Registers regulated businesses/individuals in order to protect consumers and document regulated businesses/individuals. Prepares a variety of correspondence, notifications forms, and related documents in order to communicate information to staff and/or the public. Processes returned checks/credit card transactions in order to collect funds owed for utility services or license/permit/lien satisfaction fees, and/or update account status. Research misapplied payments in order to post funds received to correct account. Performs related work as required.
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