The Silver Lining
Surety Operations Team Member
Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.
We're looking for a highly organized and detail-oriented individual to join our Surety Operations team! The ideal candidate will have excellent problem-solving skills and an interest in promoting efficiency through streamlining of processes and developing standardized procedures. This role requires a proactive communicator, capable of managing multiple tasks, and someone willing to learn alongside a new and developing team.
This role focuses on improving operational efficiency, maintaining documentation and resources, as well as training users and helping to lead process improvement initiatives. If you are willing to bring new ideas and methods to the table, and are eager to drive continuous improvement, this may be the perfect opportunity for you!
Qualified applicants at varying experience levels will be considered, position level will be determined based on qualifications.
This position offers a hybrid schedule (3 days in the office) for collaboration days, team meetings or other in-person events. The position can be based in Madison, West Bend, or Appleton.
The internal deadline to apply is 1/12/2026. External applications will be accepted on a rolling basis while the position remains open.
Responsibilities & Qualifications A Business Process Specialist will be responsible for supporting Surety associates across multiple regions, with key responsibilities:
Develop and coordinate procedures, systems, business rules, and forms to enhance efficiency and standardization
Independently coordinate and communicate system and process changes
Investigate and resolve intermediate system and process-related issues
Support system and process transformation, including testing and documentation
Review organizational functions to eliminate duplication and overlap
Maintain user documentation, websites, and reports
Participate in process improvement initiatives and other transformation initiatives as needed
Train users on new procedures and technologies
Preferred Experience and Skills:
1-3 years of Surety experience
Verbal and written communication skills
Analytical and problem-solving skills
Experience working with end-users at all levels
Experience working in a team-oriented, collaborative environment
Experience with Word, Excel, and Access
Experience with SharePoint is a plus
Preferred Education and Training:
Associate's or Bachelor's degree in business, insurance, IT or related field.
Salary Statement The salary range for this position is $57,192 - $74,840. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.
Benefits West Bend offers a comprehensive benefit plan including but not limited to:
Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.
EEO West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.
#J-18808-Ljbffr
We're looking for a highly organized and detail-oriented individual to join our Surety Operations team! The ideal candidate will have excellent problem-solving skills and an interest in promoting efficiency through streamlining of processes and developing standardized procedures. This role requires a proactive communicator, capable of managing multiple tasks, and someone willing to learn alongside a new and developing team.
This role focuses on improving operational efficiency, maintaining documentation and resources, as well as training users and helping to lead process improvement initiatives. If you are willing to bring new ideas and methods to the table, and are eager to drive continuous improvement, this may be the perfect opportunity for you!
Qualified applicants at varying experience levels will be considered, position level will be determined based on qualifications.
This position offers a hybrid schedule (3 days in the office) for collaboration days, team meetings or other in-person events. The position can be based in Madison, West Bend, or Appleton.
The internal deadline to apply is 1/12/2026. External applications will be accepted on a rolling basis while the position remains open.
Responsibilities & Qualifications A Business Process Specialist will be responsible for supporting Surety associates across multiple regions, with key responsibilities:
Develop and coordinate procedures, systems, business rules, and forms to enhance efficiency and standardization
Independently coordinate and communicate system and process changes
Investigate and resolve intermediate system and process-related issues
Support system and process transformation, including testing and documentation
Review organizational functions to eliminate duplication and overlap
Maintain user documentation, websites, and reports
Participate in process improvement initiatives and other transformation initiatives as needed
Train users on new procedures and technologies
Preferred Experience and Skills:
1-3 years of Surety experience
Verbal and written communication skills
Analytical and problem-solving skills
Experience working with end-users at all levels
Experience working in a team-oriented, collaborative environment
Experience with Word, Excel, and Access
Experience with SharePoint is a plus
Preferred Education and Training:
Associate's or Bachelor's degree in business, insurance, IT or related field.
Salary Statement The salary range for this position is $57,192 - $74,840. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.
Benefits West Bend offers a comprehensive benefit plan including but not limited to:
Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.
EEO West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.
#J-18808-Ljbffr