Houston Motorsports
BILIGUAL SERVICE ADVISOR Houston Motorsports•Houston, TX, US
Job Description About the Role The Bilingual Service Advisor plays a critical role in bridging communication between customers and the service department, ensuring a seamless and positive experience for clients who speak multiple languages. This position is responsible for understanding customer needs, accurately diagnosing service requirements, and coordinating with technicians to deliver timely and effective solutions. The advisor will manage service appointments, provide clear explanations of services and costs, and follow up to ensure customer satisfaction. By leveraging bilingual communication skills, the advisor enhances accessibility and trust for a diverse customer base, contributing to customer retention and business growth. Ultimately, this role serves as the primary point of contact for customers, driving service department efficiency and fostering long‑term relationships through exceptional service delivery.
Minimum Qualifications
Fluency in English and Spanish
High school diploma or equivalent.
Previous experience in customer service or automotive service advising.
Strong communication and interpersonal skills.
Basic computer proficiency for managing service orders and customer records.
Preferred Qualifications
Experience working in a powersports, RV, automotive dealership or service center environment.
Familiarity with automotive terminology and repair processes.
Proficiency with dealership management software or CRM systems.
Additional language skills beyond the primary bilingual requirement.
Certification in customer service or automotive service advising.
Responsibilities
Greet and communicate effectively with customers in both English and a second language to understand their service needs.
Schedule and coordinate vehicle service appointments, ensuring optimal workflow for the service team.
Explain service recommendations, repair options, and pricing clearly to customers, addressing any questions or concerns.
Collaborate with technicians to accurately diagnose vehicle issues and update customers on service progress.
Maintain detailed records of customer interactions, service orders, and follow‑up communications to ensure customer satisfaction.
Skills The required bilingual communication skills enable the advisor to effectively interact with a diverse customer base, ensuring clear understanding and trust. Strong interpersonal skills are essential for building rapport, managing expectations, and resolving conflicts in a professional manner. Organizational skills are used daily to manage multiple service appointments and maintain accurate records, ensuring smooth operations. Technical knowledge of automotive services helps the advisor explain complex repair information in an accessible way to customers. Preferred skills such as familiarity with dealership software enhance efficiency in processing service orders and tracking customer history, contributing to a streamlined service experience.
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Job Description About the Role The Bilingual Service Advisor plays a critical role in bridging communication between customers and the service department, ensuring a seamless and positive experience for clients who speak multiple languages. This position is responsible for understanding customer needs, accurately diagnosing service requirements, and coordinating with technicians to deliver timely and effective solutions. The advisor will manage service appointments, provide clear explanations of services and costs, and follow up to ensure customer satisfaction. By leveraging bilingual communication skills, the advisor enhances accessibility and trust for a diverse customer base, contributing to customer retention and business growth. Ultimately, this role serves as the primary point of contact for customers, driving service department efficiency and fostering long‑term relationships through exceptional service delivery.
Minimum Qualifications
Fluency in English and Spanish
High school diploma or equivalent.
Previous experience in customer service or automotive service advising.
Strong communication and interpersonal skills.
Basic computer proficiency for managing service orders and customer records.
Preferred Qualifications
Experience working in a powersports, RV, automotive dealership or service center environment.
Familiarity with automotive terminology and repair processes.
Proficiency with dealership management software or CRM systems.
Additional language skills beyond the primary bilingual requirement.
Certification in customer service or automotive service advising.
Responsibilities
Greet and communicate effectively with customers in both English and a second language to understand their service needs.
Schedule and coordinate vehicle service appointments, ensuring optimal workflow for the service team.
Explain service recommendations, repair options, and pricing clearly to customers, addressing any questions or concerns.
Collaborate with technicians to accurately diagnose vehicle issues and update customers on service progress.
Maintain detailed records of customer interactions, service orders, and follow‑up communications to ensure customer satisfaction.
Skills The required bilingual communication skills enable the advisor to effectively interact with a diverse customer base, ensuring clear understanding and trust. Strong interpersonal skills are essential for building rapport, managing expectations, and resolving conflicts in a professional manner. Organizational skills are used daily to manage multiple service appointments and maintain accurate records, ensuring smooth operations. Technical knowledge of automotive services helps the advisor explain complex repair information in an accessible way to customers. Preferred skills such as familiarity with dealership software enhance efficiency in processing service orders and tracking customer history, contributing to a streamlined service experience.
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