Advocate Health Care
Patient Services Rep - Urgent Care
Advocate Health Care, Skokie, Illinois, United States, 60077
2 days ago Be among the first 25 applicants
This range is provided by Advocate Health Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range
$19.45/hr - $29.20/hr Major Responsibilities
Greets and registers patients accurately in EMR, verifies billing and demographic information. Coordinates scheduling of patient appointments via phone and in-person requests. Answers multiple incoming telephone lines, determines appropriate recipient of call or message, and refers them promptly. Distributes communications accurately based on practice protocol, including pagers, faxes, and emails. Resolves patient questions about referrals, billing, service, and test results; refers complex issues to the practice manager or clinical staff as appropriate. Schedules future appointments and requisitions of laboratory tests, radiology procedures, and other diagnostic tests as needed. Notifies patient care area when a patient has arrived and is ready to be seen. Attends to waiting patients in reception, ensuring timely service or notifying them of unexpected delays. Accurately identifies type of insurance from card, understands different payers, and verifies eligibility if necessary. Performs other related duties as required. Billing Services
Reviews encounter forms for accuracy and completeness, checks with physician for missing information. Enters patient charges into the EMR system according to established policies and procedures. Batches encounter forms and balances charges. Medical Record Services
Releases information from records only according to corporate policies and procedures. Ensures availability of properly prepared patient medical records, daily schedules, and related forms. Education & Experience Required
High school diploma or equivalent. One to two years of related customer service experience. Experience handling difficult caller/customers/patients. Knowledge, Skills & Abilities Required
CRT/PC experience in a customer service setting. Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred. Strong communication skills. Ability to solve problems posed by callers seeking referrals, appointments, billing issues, and clinical information. Physical Requirements And Working Conditions
Ability to function in a high volume, multiple-task environment, possibly in a crowd or closely shared workspace. Exposure to ill patients. Ability to work under stressful conditions with demanding customers. Ability to lift up to 35 pounds without assistance.
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$19.45/hr - $29.20/hr Major Responsibilities
Greets and registers patients accurately in EMR, verifies billing and demographic information. Coordinates scheduling of patient appointments via phone and in-person requests. Answers multiple incoming telephone lines, determines appropriate recipient of call or message, and refers them promptly. Distributes communications accurately based on practice protocol, including pagers, faxes, and emails. Resolves patient questions about referrals, billing, service, and test results; refers complex issues to the practice manager or clinical staff as appropriate. Schedules future appointments and requisitions of laboratory tests, radiology procedures, and other diagnostic tests as needed. Notifies patient care area when a patient has arrived and is ready to be seen. Attends to waiting patients in reception, ensuring timely service or notifying them of unexpected delays. Accurately identifies type of insurance from card, understands different payers, and verifies eligibility if necessary. Performs other related duties as required. Billing Services
Reviews encounter forms for accuracy and completeness, checks with physician for missing information. Enters patient charges into the EMR system according to established policies and procedures. Batches encounter forms and balances charges. Medical Record Services
Releases information from records only according to corporate policies and procedures. Ensures availability of properly prepared patient medical records, daily schedules, and related forms. Education & Experience Required
High school diploma or equivalent. One to two years of related customer service experience. Experience handling difficult caller/customers/patients. Knowledge, Skills & Abilities Required
CRT/PC experience in a customer service setting. Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred. Strong communication skills. Ability to solve problems posed by callers seeking referrals, appointments, billing issues, and clinical information. Physical Requirements And Working Conditions
Ability to function in a high volume, multiple-task environment, possibly in a crowd or closely shared workspace. Exposure to ill patients. Ability to work under stressful conditions with demanding customers. Ability to lift up to 35 pounds without assistance.
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