Ember Management Group, LLC
Description
Buccan and Imoto, two celebrated concepts from acclaimed Chef Clay Conley, are coming to Coral Gables, bringing with them the culinary excellence and vibrant energy that have made them staples in Palm Beach. Buccan offers its signature bold, globally inspired American cuisine in a lively, upscale atmosphere centered around a dynamic open kitchen and a refined small-plates menu designed for sharing. Just steps away, Imoto—meaning "little sister" in Japanese—presents an intimate, elevated take on Pan-Asian cuisine, including sushi, sashimi, and wok-fired dishes in a sleek, moody setting. Together, these two concepts redefine dining in Coral Gables, blending sophistication, creativity, and a passion for exceptional hospitality.
Position Overview We are seeking a highly organized, detail-oriented, and guest-focused AM Reservationist to join our Front-of-House team. This role is responsible for managing morning reservation flow, answering high call volumes with professionalism, mapping the floor plan strategically, and supporting private event coordination. The ideal candidate is efficient, warm, and capable of maximizing table turns while maintaining an elevated guest experience.
Key Responsibilities Reservation & Guest Communication
Answer all incoming calls using a professional and consistent tone
Respond to guest inquiries regarding hours, policies, menus, and events
Manage email communications and follow up on reservation requests
Accurately take and modify reservations in OpenTable, honoring special requests when possible
Maintain VIP notes and preferred seating arrangements
Floor Plan & Table Management
Strategically manage the restaurant floor using OpenTable to optimize guest flow and server coverage
Monitor capacity and maintain appropriate pacing
Anticipate and adjust seating for large parties, high turnover, and walk-ins
Communicate seat assignments and timing adjustments to hosts, managers, and servers
Large Parties & Event Support
Book large-party reservations and communicate prix fixe or bar package options
Upsell group dining experiences when appropriate
Coordinate details for private dining and buyouts with the management team
Track deposits, confirmations, and event-specific details accurately
Administrative & Operational Duties
Maintain up-to-date and accurate reservation records
Input and track guest preferences, trends, and special occasions
Communicate updates at pre-shift and ensure seamless handover to PM team
Monitor reservation reports, no-shows, and modifications
Customer Service & Issue Resolution
Ensure all guest interactions reflect Buccan's high hospitality standards
Provide solutions when the restaurant is fully booked or requests cannot be fulfilled
Handle guest concerns calmly and escalated major issues to management
Celebrate special occasions and ensure they are properly noted and acknowledged
Qualifications
Prior experience in a reservationist, host, or front desk role within a high-volume restaurant
Proficiency with OpenTable or similar reservation systems
Strong communication, phone etiquette, and interpersonal skills
Highly organized with the ability to multitask in a fast-paced environment
Detail-oriented with a guest-first mindset
Ability to work mornings, weekends, and holidays as needed
#J-18808-Ljbffr
Position Overview We are seeking a highly organized, detail-oriented, and guest-focused AM Reservationist to join our Front-of-House team. This role is responsible for managing morning reservation flow, answering high call volumes with professionalism, mapping the floor plan strategically, and supporting private event coordination. The ideal candidate is efficient, warm, and capable of maximizing table turns while maintaining an elevated guest experience.
Key Responsibilities Reservation & Guest Communication
Answer all incoming calls using a professional and consistent tone
Respond to guest inquiries regarding hours, policies, menus, and events
Manage email communications and follow up on reservation requests
Accurately take and modify reservations in OpenTable, honoring special requests when possible
Maintain VIP notes and preferred seating arrangements
Floor Plan & Table Management
Strategically manage the restaurant floor using OpenTable to optimize guest flow and server coverage
Monitor capacity and maintain appropriate pacing
Anticipate and adjust seating for large parties, high turnover, and walk-ins
Communicate seat assignments and timing adjustments to hosts, managers, and servers
Large Parties & Event Support
Book large-party reservations and communicate prix fixe or bar package options
Upsell group dining experiences when appropriate
Coordinate details for private dining and buyouts with the management team
Track deposits, confirmations, and event-specific details accurately
Administrative & Operational Duties
Maintain up-to-date and accurate reservation records
Input and track guest preferences, trends, and special occasions
Communicate updates at pre-shift and ensure seamless handover to PM team
Monitor reservation reports, no-shows, and modifications
Customer Service & Issue Resolution
Ensure all guest interactions reflect Buccan's high hospitality standards
Provide solutions when the restaurant is fully booked or requests cannot be fulfilled
Handle guest concerns calmly and escalated major issues to management
Celebrate special occasions and ensure they are properly noted and acknowledged
Qualifications
Prior experience in a reservationist, host, or front desk role within a high-volume restaurant
Proficiency with OpenTable or similar reservation systems
Strong communication, phone etiquette, and interpersonal skills
Highly organized with the ability to multitask in a fast-paced environment
Detail-oriented with a guest-first mindset
Ability to work mornings, weekends, and holidays as needed
#J-18808-Ljbffr