J.P. Morgan
As a Training Analyst within Operations, you will learn the current lockbox operations, workflow and how emerging technologies will impact and change the operators in the future state. The expected training solutions should be hands‑on, interactive, engaging, and concise utilizing theories as well as the latest training development methodologies and tools. This role also requires a poised and flexible team player who is experience writer and editor and comfortable multi‑tasking in a fast‑paced environment. Communicating complex information in a clear, concise, and accurate way is crucial in this role.
Job Responsibilities
Partner with division management, peers and other support teams to develop appropriate training content
Support the operation sites during system and production implementation of new procedures and processes
Facilitate classroom, virtual, and floor huddle training sessions to support operations
Schedule training, coordinate resources, and maintain records of training sessions and participants
Create presentations and informational videos that support business initiatives or project implementations
Collaborate with business analyst, trainers, operations staff, and technology partners to deliver the documentations timely nd accurately
Flexibility in supporting 24-hour operations
Required qualifications, Skills, and capabilities
Relevant Bachelor’s degree or equivalent four-year practical experience working in an operation/production, a finance institution, or a fast‑paced business environment
Excellent writing, editing, organization skills, and strong attention to details
Proficient competency in using Microsoft Word, PowerPoint, and SharePoint
Professional instruction and presentation skills
Ability to effectively deliver technical training content, as well as an ability to facilitate discussion through interaction and engagement
Knowledge of adult learning theories and training development methodologies
Preferred qualifications, Skills, and capabilities
Fast learner- can adapt and acclimate to work in a new environment in short period of time
Strong sense of ownership in your personal and team deliverables
High curiosity in learning more and asking why
A drive for excellence and ability to work on multiple projects simultaneously to meet delivery timelines
Work schedule: Must be flexible to support a 7 day/24-hour operation.May generally work Monday - Friday.
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Job Responsibilities
Partner with division management, peers and other support teams to develop appropriate training content
Support the operation sites during system and production implementation of new procedures and processes
Facilitate classroom, virtual, and floor huddle training sessions to support operations
Schedule training, coordinate resources, and maintain records of training sessions and participants
Create presentations and informational videos that support business initiatives or project implementations
Collaborate with business analyst, trainers, operations staff, and technology partners to deliver the documentations timely nd accurately
Flexibility in supporting 24-hour operations
Required qualifications, Skills, and capabilities
Relevant Bachelor’s degree or equivalent four-year practical experience working in an operation/production, a finance institution, or a fast‑paced business environment
Excellent writing, editing, organization skills, and strong attention to details
Proficient competency in using Microsoft Word, PowerPoint, and SharePoint
Professional instruction and presentation skills
Ability to effectively deliver technical training content, as well as an ability to facilitate discussion through interaction and engagement
Knowledge of adult learning theories and training development methodologies
Preferred qualifications, Skills, and capabilities
Fast learner- can adapt and acclimate to work in a new environment in short period of time
Strong sense of ownership in your personal and team deliverables
High curiosity in learning more and asking why
A drive for excellence and ability to work on multiple projects simultaneously to meet delivery timelines
Work schedule: Must be flexible to support a 7 day/24-hour operation.May generally work Monday - Friday.
#J-18808-Ljbffr