Elevance Health
Referral & Resource Specialist
Elevance Health, Kensington Village Mobile Home Park, New York, United States
Overview
Join to apply for the
Referral & Resource Specialist
role at
Elevance Health This range is provided by Elevance Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$24.27/hr - $41.60/hr Location:
Candidates must reside in one of the following states to be considered:
MASSACHUSETTS, NEW HAMPSHIRE, CONNECTICUT, RHODE ISLAND OR NEW YORK . This role enables associates to work virtually full-time, with required in-person training sessions, providing flexibility and autonomy. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Build the Possibilities. Make an extraordinary impact. A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. We are looking for candidates to work on the new Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems, and a deep understanding of the factors that impact a person's experiences in the mental health system. Responsibilities
For the MA Behavioral Health Helpline, takes inbound calls, texts and chats who may be in crisis. Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others. Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual. Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria. Provides linkage follow-up as directed to assure individual accessed services. Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems. Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations. Qualifications
Minimum Requirements: Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background. Preferred: BS/BA degree in a mental health or human services field and two years of experience working directly with individuals in need of behavioral health services; call center experience; suicide and/or crisis line support experience. Additional Information
For candidates working in person or virtually in the location(s) below, the salary range for this specific position is $24.27/hr to $41.60/hr. Locations: New York and Massachusetts Elevance Health offers a comprehensive benefits package and related programs. The salary offered is based on legitimate, non-discriminatory factors set by the Company. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, gender identity, sexual orientation, veteran status, or any other status protected by law. Reasonable accommodations for applicants may be requested by contacting elevancehealthjobssupport@elevancehealth.com. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Individual and Family Services
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Join to apply for the
Referral & Resource Specialist
role at
Elevance Health This range is provided by Elevance Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$24.27/hr - $41.60/hr Location:
Candidates must reside in one of the following states to be considered:
MASSACHUSETTS, NEW HAMPSHIRE, CONNECTICUT, RHODE ISLAND OR NEW YORK . This role enables associates to work virtually full-time, with required in-person training sessions, providing flexibility and autonomy. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Build the Possibilities. Make an extraordinary impact. A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. We are looking for candidates to work on the new Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems, and a deep understanding of the factors that impact a person's experiences in the mental health system. Responsibilities
For the MA Behavioral Health Helpline, takes inbound calls, texts and chats who may be in crisis. Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others. Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual. Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria. Provides linkage follow-up as directed to assure individual accessed services. Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems. Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations. Qualifications
Minimum Requirements: Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background. Preferred: BS/BA degree in a mental health or human services field and two years of experience working directly with individuals in need of behavioral health services; call center experience; suicide and/or crisis line support experience. Additional Information
For candidates working in person or virtually in the location(s) below, the salary range for this specific position is $24.27/hr to $41.60/hr. Locations: New York and Massachusetts Elevance Health offers a comprehensive benefits package and related programs. The salary offered is based on legitimate, non-discriminatory factors set by the Company. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, gender identity, sexual orientation, veteran status, or any other status protected by law. Reasonable accommodations for applicants may be requested by contacting elevancehealthjobssupport@elevancehealth.com. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Individual and Family Services
#J-18808-Ljbffr