Heartland Veterinary Partners
Client Service Representative Foothills Animal Hospital
Heartland Veterinary Partners, Lakewood, Colorado, United States
Client Service Representative Foothills Animal Hospital
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Practice Foothills Animal Hospital was established in 1979. We specialize in customer care, family‑feeling style practice, small animal dental care, and general surgery. The clinic is custom‑built and located in the heart of Green Mountain, serving long‑term clients for over 40 years.
More About The Role Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to clients during every interaction. The CSR performs practice administrative tasks such as record maintenance, appointment tracking, and manages practice reception, veterinary medical records, accounts, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes, regulations and veterinary record requirements to ensure every patient is well‑cared for and every client has an exceptional experience.
Anticipated schedule: Tuesday–Friday 8:00‑5:30 and rotating Saturdays 8:00‑1:00.
Competencies
Patience & Compassion: Remaining professional while making doctors, teammates, clients and patients feel comfortable, responding quickly and calmly to crisis while maintaining high standards of care.
Collaboration & Teamwork: Coordinating actions with doctors and practice team members, providing timely feedback, incorporating feedback for positive results, and sharing ideas.
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening: Following doctors’ instructions and picking up the needs of doctors and teammates.
Organization Skills: Tracking lab specimens, medications, patient instructions, workflow and other job‑related items while managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
Lead practice opening and closing procedures per Practice Manager instructions.
Ensure public areas are clean and presentable for patients; clean and straighten front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Process cash, checks, charge‑card payments and credit account payments.
Schedule appointments for the clinic adhering to practice and doctor preferences and ensuring appropriate workflow.
Assist in updating client/patient files as needed.
Prepare and send client correspondence.
Send reminder notices for periodic notifications and conduct re‑calls from a call‑back list.
Perform a backup of the computer system on a regular basis, as directed.
Perform and oversee the performance of posting daily business.
Welcome clients and patients to the practice with a warm and friendly demeanor and ensure an excellent experience during the visit.
Answer incoming telephone calls applying proper telephone etiquette.
Present clients with medications, instructions, new client kits and any other take‑home items.
Handle emergency situations with patience and following clinic policies and procedures.
Address client concerns calmly and appropriately, ensuring every experience ends in satisfaction.
Requirements/Qualifications
Ability to work on weekends as required.
High school diploma or equivalent.
Previous veterinary experience required (minimum of 1 year).
Client satisfaction references preferred.
Practice OSHA safety techniques, including proper PPE.
Benefits Offered
Paid time off.
Health, dental and vision insurance.
Retirement benefits or accounts.
Bonus incentive.
Flexible work schedules.
Career and professional development.
Employee Assistance Program.
Employee Referral Program.
Benefits may vary depending on full or part‑time employment status according to company policy.
Pay Range USD $17.00 - USD $20.00 /Hr.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Veterinary Services
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Practice Foothills Animal Hospital was established in 1979. We specialize in customer care, family‑feeling style practice, small animal dental care, and general surgery. The clinic is custom‑built and located in the heart of Green Mountain, serving long‑term clients for over 40 years.
More About The Role Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to clients during every interaction. The CSR performs practice administrative tasks such as record maintenance, appointment tracking, and manages practice reception, veterinary medical records, accounts, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes, regulations and veterinary record requirements to ensure every patient is well‑cared for and every client has an exceptional experience.
Anticipated schedule: Tuesday–Friday 8:00‑5:30 and rotating Saturdays 8:00‑1:00.
Competencies
Patience & Compassion: Remaining professional while making doctors, teammates, clients and patients feel comfortable, responding quickly and calmly to crisis while maintaining high standards of care.
Collaboration & Teamwork: Coordinating actions with doctors and practice team members, providing timely feedback, incorporating feedback for positive results, and sharing ideas.
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening: Following doctors’ instructions and picking up the needs of doctors and teammates.
Organization Skills: Tracking lab specimens, medications, patient instructions, workflow and other job‑related items while managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
Lead practice opening and closing procedures per Practice Manager instructions.
Ensure public areas are clean and presentable for patients; clean and straighten front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Process cash, checks, charge‑card payments and credit account payments.
Schedule appointments for the clinic adhering to practice and doctor preferences and ensuring appropriate workflow.
Assist in updating client/patient files as needed.
Prepare and send client correspondence.
Send reminder notices for periodic notifications and conduct re‑calls from a call‑back list.
Perform a backup of the computer system on a regular basis, as directed.
Perform and oversee the performance of posting daily business.
Welcome clients and patients to the practice with a warm and friendly demeanor and ensure an excellent experience during the visit.
Answer incoming telephone calls applying proper telephone etiquette.
Present clients with medications, instructions, new client kits and any other take‑home items.
Handle emergency situations with patience and following clinic policies and procedures.
Address client concerns calmly and appropriately, ensuring every experience ends in satisfaction.
Requirements/Qualifications
Ability to work on weekends as required.
High school diploma or equivalent.
Previous veterinary experience required (minimum of 1 year).
Client satisfaction references preferred.
Practice OSHA safety techniques, including proper PPE.
Benefits Offered
Paid time off.
Health, dental and vision insurance.
Retirement benefits or accounts.
Bonus incentive.
Flexible work schedules.
Career and professional development.
Employee Assistance Program.
Employee Referral Program.
Benefits may vary depending on full or part‑time employment status according to company policy.
Pay Range USD $17.00 - USD $20.00 /Hr.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Veterinary Services
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