Heartland Veterinary Partners
Client Service Representative Green Oaks North Pet Hospital
Heartland Veterinary Partners, Arlington, Texas, United States, 76000
Green Oaks North Pet Hospital is a fully equipped veterinary hospital providing routine and major surgeries, pet dentistry, radiography, diagnosis, treatment for a wide range of illnesses, an on‑site laboratory, and boarding facility. Green Oaks North Pet Hospital is a member of the American Animal Hospital Association and strives to deliver high‑quality veterinary care while upholding standards.
More About The Role Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional client experience during every interaction. The CSR engages the client continually and performs practice administrative tasks such as record maintenance and appointment tracking.
The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, account maintenance, cash processing, data entry, word processing, and mail services. The CSR applies practical knowledge of practice processes and services, the rules and regulations governing visitors and animal patient treatment, and veterinary record requirements to ensure every patient is well‑cared for and each client has an exceptional experience.
Competencies
Patience & Compassion: Remaining professional while making doctors, teammates, clients, and patients feel comfortable; responding quickly and calmly to crisis.
Collaboration & Teamwork: Coordinating actions with doctors and team, providing timely feedback, incorporating feedback for positive results, sharing ideas.
Communicating: Conveying instructions to clients and teammates to ensure patient care.
Active Listening: Following doctors' instructions and patient owners' needs.
Organization Skills: Tracking lab specimens, medications, patient instructions, workflow while managing multiple tasks.
Client Satisfaction: Ensuring all interactions result in the highest level of client satisfaction.
Essential Responsibilities
Lead practice opening and closing procedures per Practice Manager instructions.
Ensure public areas are clean and presentable.
Process cash, checks, credit card payments, and credit account payments.
Schedule appointments per practice and doctor preferences.
Assist in updating client/patient files as needed.
Prepare and send client correspondence.
Send reminder notices for periodic notifications and conduct re‑calls from a call‑back list.
Perform a backup of the computer system regularly.
Post daily business information.
Welcome clients and patients with a warm, friendly demeanor.
Answer incoming telephone calls applying proper etiquette.
Present clients with medications, instructions, new client kits, and take‑home items.
Handle emergency situations with care and patience following clinic policies.
Address client concerns calmly, ensuring satisfaction.
Requirements / Qualifications
Work weekends as required.
High school diploma or equivalent.
Previous veterinary experience preferred.
Client satisfaction references preferred.
Practice OSHA safety techniques including proper PPE.
Benefits Offered
Paid time off.
Health, dental, and vision insurance.
Retirement benefits or accounts.
Bonus incentive.
Flexible work schedules.
Career and professional development.
Employee Assistance Program.
Employee Referral Program.
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range USD $14.00 - $16.00 /Hr.
Seniority level Entry level
Employment type Full-time
Job function Other – Veterinary Services
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More About The Role Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional client experience during every interaction. The CSR engages the client continually and performs practice administrative tasks such as record maintenance and appointment tracking.
The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, account maintenance, cash processing, data entry, word processing, and mail services. The CSR applies practical knowledge of practice processes and services, the rules and regulations governing visitors and animal patient treatment, and veterinary record requirements to ensure every patient is well‑cared for and each client has an exceptional experience.
Competencies
Patience & Compassion: Remaining professional while making doctors, teammates, clients, and patients feel comfortable; responding quickly and calmly to crisis.
Collaboration & Teamwork: Coordinating actions with doctors and team, providing timely feedback, incorporating feedback for positive results, sharing ideas.
Communicating: Conveying instructions to clients and teammates to ensure patient care.
Active Listening: Following doctors' instructions and patient owners' needs.
Organization Skills: Tracking lab specimens, medications, patient instructions, workflow while managing multiple tasks.
Client Satisfaction: Ensuring all interactions result in the highest level of client satisfaction.
Essential Responsibilities
Lead practice opening and closing procedures per Practice Manager instructions.
Ensure public areas are clean and presentable.
Process cash, checks, credit card payments, and credit account payments.
Schedule appointments per practice and doctor preferences.
Assist in updating client/patient files as needed.
Prepare and send client correspondence.
Send reminder notices for periodic notifications and conduct re‑calls from a call‑back list.
Perform a backup of the computer system regularly.
Post daily business information.
Welcome clients and patients with a warm, friendly demeanor.
Answer incoming telephone calls applying proper etiquette.
Present clients with medications, instructions, new client kits, and take‑home items.
Handle emergency situations with care and patience following clinic policies.
Address client concerns calmly, ensuring satisfaction.
Requirements / Qualifications
Work weekends as required.
High school diploma or equivalent.
Previous veterinary experience preferred.
Client satisfaction references preferred.
Practice OSHA safety techniques including proper PPE.
Benefits Offered
Paid time off.
Health, dental, and vision insurance.
Retirement benefits or accounts.
Bonus incentive.
Flexible work schedules.
Career and professional development.
Employee Assistance Program.
Employee Referral Program.
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range USD $14.00 - $16.00 /Hr.
Seniority level Entry level
Employment type Full-time
Job function Other – Veterinary Services
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