International Paper
Position Title
Customer Account Coordinator
Pay Rate $48,300 - $64,400
Category / Shift Salaried Full-Time
Physical Location Conklin, NY
The Job You Will Perform
Order Management
Coordinating all corrugated purchases / orders
Maintains the Delivery Tracker to ensure deliveries are timely
Monitor inventory levels to determine when inventory needs to be ordered vs transferred
Develop a Cost Decision Matrix to determine where to purchase inventory based on variable contribution, freight, availability, etc.
Authority to move inventory between districts as needed
Take customer orders either directly from customers, shed supervisor or sales rep/managers
Inventory Management
Inventory Reserves – aged and obsolete inventory
Coordinate with sales managers on manufacturing locations
Monthly meetings with all sales reps
Assist and be the back‑up for Inventory Stock Ups in WITRON
Purchased Stock vs Invoiced Tons reconciliation and analysis
Monthly Inventory Change analysis to determine composition Supervisory authority over contract shed operational personnel for setting line‑ups
Price List Management
Build price lists
Maintain price lists throughout the year for continually changing prices from Sales Reps
Review of approved price lists with Sales Manager
Field questions and help with quote requests from Sales and Customers
Set up New Customers in WITRON and maintain existing customers
Assist Centralized Invoicing to resolve billing errors/issues
Review Variable Contribution and adjust “Outside Purchase” on Specs when Transfer Pricing changes
Create Specs for new items and maintain existing items
Work with manufacturing plants and Shed Supervisor
Ensure accuracy of Specs in IFreeway
Assistance in annual Cost Update
TIC management
Work with Sales Rep and Customer to review invoices for pricing errors to issue credits as needed
Coordinating TICs received from sister plant for defective boxes and reconciling to ensure credit is received in proper accounting period
Input and ensure all TICS are resolved through Customer Service Reps in a timely manner
Process Improvement
Work closely with team members, internal departments, customers and sales to identify and implement ways to improve business processes and team’s performance
Improve / Implement Customer Service and Commercial processes and reporting
The Skills You Will Bring
Minimum three (3) years of customer service related experience or equivalent combination of education and experience.
Four (4) year college degree preferred.
Strong analytical skills
Action Oriented
Technical Learning
Learning on the fly
Time management
Being Resilient
Customer Focus
Instills Trust
Benefits International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.
Career You Will Build Sales and Leadership training, promotional opportunities within a global company
Impact You Will Make We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re "Proud to be IP".
Culture International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.
Company International Paper (NYSE: IP) is a global leader in sustainable packaging solutions. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what’s next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2024 were $18.6 billion. Additional information can be found by visiting internationalpaper.com.
Equal Opportunity / EEO Statement International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.
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Pay Rate $48,300 - $64,400
Category / Shift Salaried Full-Time
Physical Location Conklin, NY
The Job You Will Perform
Order Management
Coordinating all corrugated purchases / orders
Maintains the Delivery Tracker to ensure deliveries are timely
Monitor inventory levels to determine when inventory needs to be ordered vs transferred
Develop a Cost Decision Matrix to determine where to purchase inventory based on variable contribution, freight, availability, etc.
Authority to move inventory between districts as needed
Take customer orders either directly from customers, shed supervisor or sales rep/managers
Inventory Management
Inventory Reserves – aged and obsolete inventory
Coordinate with sales managers on manufacturing locations
Monthly meetings with all sales reps
Assist and be the back‑up for Inventory Stock Ups in WITRON
Purchased Stock vs Invoiced Tons reconciliation and analysis
Monthly Inventory Change analysis to determine composition Supervisory authority over contract shed operational personnel for setting line‑ups
Price List Management
Build price lists
Maintain price lists throughout the year for continually changing prices from Sales Reps
Review of approved price lists with Sales Manager
Field questions and help with quote requests from Sales and Customers
Set up New Customers in WITRON and maintain existing customers
Assist Centralized Invoicing to resolve billing errors/issues
Review Variable Contribution and adjust “Outside Purchase” on Specs when Transfer Pricing changes
Create Specs for new items and maintain existing items
Work with manufacturing plants and Shed Supervisor
Ensure accuracy of Specs in IFreeway
Assistance in annual Cost Update
TIC management
Work with Sales Rep and Customer to review invoices for pricing errors to issue credits as needed
Coordinating TICs received from sister plant for defective boxes and reconciling to ensure credit is received in proper accounting period
Input and ensure all TICS are resolved through Customer Service Reps in a timely manner
Process Improvement
Work closely with team members, internal departments, customers and sales to identify and implement ways to improve business processes and team’s performance
Improve / Implement Customer Service and Commercial processes and reporting
The Skills You Will Bring
Minimum three (3) years of customer service related experience or equivalent combination of education and experience.
Four (4) year college degree preferred.
Strong analytical skills
Action Oriented
Technical Learning
Learning on the fly
Time management
Being Resilient
Customer Focus
Instills Trust
Benefits International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.
Career You Will Build Sales and Leadership training, promotional opportunities within a global company
Impact You Will Make We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re "Proud to be IP".
Culture International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.
Company International Paper (NYSE: IP) is a global leader in sustainable packaging solutions. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what’s next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2024 were $18.6 billion. Additional information can be found by visiting internationalpaper.com.
Equal Opportunity / EEO Statement International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.
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