International Paper
Position Title
Customer Account Coordinator
Pay Rate $48,300 - $64,400
Multiple factors, including individual experience, skills and abilities will determine placement within range.
Category / Shift Salaried Full-Time
Physical Location 3701 4th Avenue East, Shakopee MN 55379
The Job You Will Perform
Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; basic understanding of manufacturing processes, works with production staff to achieve on-time customer deliveries; responsible for multiple accounts of small to medium customers with high complexity.
Take customer orders either directly from customers or account managers.
Place orders in a timely manner for purchases of materials and supplies to be used in production.
Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, and any complaints or questions.
Process purchase orders, coordinate account credits, and maintain customer data.
Work with production staff and utilize KIWI system to achieve on-time customer deliveries.
The Skills You Will Bring
High school diploma or GED
Preferred experience working in a manufacturing environment
Preferred computer data-entry experience
Preferred experience in the corrugate box industry
Five years of customer relations experience; preferably 1+ years industry specific customer relations experience
Action Oriented
Being Resilient
Customer Focus
Instills Trust
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industry Paper and Forest Product Manufacturing
About Us International Paper offers a benefits package that includes health, welfare and retirement plans (Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term Disability, 401(k) and/or Pension where applicable), Paid Time Off, Education & Development (including Tuition Reimbursement), and Voluntary Benefits such as insurance for home, auto, vision and pets.
The Career You Will Build Leadership training, promotional opportunities
The Impact You Will Make We continue to build a better future for people, the planet, and our company! International Paper has been a steward of sustainable practices across communities worldwide for over 120 years. Join our team and see why our members say they’re proud to be IP.
The Culture You Will Experience International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. Our diverse teams are located worldwide, creating strengths in perspective. We are committed to a culture where all individuals are respected, valued, and have opportunities to do their best every day. Bring your uniqueness, creativity, talents, and safety mindset to our inclusive culture.
The Company You Will Join International Paper (NYSE: IP; LSE: IPC) is the global leader in sustainable packaging solutions, with headquarters in Memphis, Tennessee, USA, and EMEA headquarters in London, UK. We employ more than 65,000 team members in over 30 countries and serve customers worldwide. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith, creating an industry leader focused on North American and EMEA regions.
Equal Opportunity Statement International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973‑3919.
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Pay Rate $48,300 - $64,400
Multiple factors, including individual experience, skills and abilities will determine placement within range.
Category / Shift Salaried Full-Time
Physical Location 3701 4th Avenue East, Shakopee MN 55379
The Job You Will Perform
Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; basic understanding of manufacturing processes, works with production staff to achieve on-time customer deliveries; responsible for multiple accounts of small to medium customers with high complexity.
Take customer orders either directly from customers or account managers.
Place orders in a timely manner for purchases of materials and supplies to be used in production.
Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, and any complaints or questions.
Process purchase orders, coordinate account credits, and maintain customer data.
Work with production staff and utilize KIWI system to achieve on-time customer deliveries.
The Skills You Will Bring
High school diploma or GED
Preferred experience working in a manufacturing environment
Preferred computer data-entry experience
Preferred experience in the corrugate box industry
Five years of customer relations experience; preferably 1+ years industry specific customer relations experience
Action Oriented
Being Resilient
Customer Focus
Instills Trust
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industry Paper and Forest Product Manufacturing
About Us International Paper offers a benefits package that includes health, welfare and retirement plans (Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term Disability, 401(k) and/or Pension where applicable), Paid Time Off, Education & Development (including Tuition Reimbursement), and Voluntary Benefits such as insurance for home, auto, vision and pets.
The Career You Will Build Leadership training, promotional opportunities
The Impact You Will Make We continue to build a better future for people, the planet, and our company! International Paper has been a steward of sustainable practices across communities worldwide for over 120 years. Join our team and see why our members say they’re proud to be IP.
The Culture You Will Experience International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. Our diverse teams are located worldwide, creating strengths in perspective. We are committed to a culture where all individuals are respected, valued, and have opportunities to do their best every day. Bring your uniqueness, creativity, talents, and safety mindset to our inclusive culture.
The Company You Will Join International Paper (NYSE: IP; LSE: IPC) is the global leader in sustainable packaging solutions, with headquarters in Memphis, Tennessee, USA, and EMEA headquarters in London, UK. We employ more than 65,000 team members in over 30 countries and serve customers worldwide. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith, creating an industry leader focused on North American and EMEA regions.
Equal Opportunity Statement International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973‑3919.
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