Crane WW
Responsibilities
Works with users of shipping automation software to diagnose issues and provide solutions
Troubleshoots issues, develops and demonstrates solutions and provides on-the-spot training
Escalates more complex issues to subject matter experts as needed
Identifies common problems and documents best practices
Provides incident management
Provides basic user training as needed
Ensures support SLAs are met for Level 1 to Level 3 issues
Acts as systems expert for enterprise application systems
Other duties as assigned
Other Skills & Abilities
Demonstrated successful client service experience with the ability to manage moderate to complex client issues with calm, comfort, and ease
Strong troubleshooting and support skills, including the ability to creatively utilize all available resources to satisfy client
Ability to take ownership of moderate issues/assignments and follow through to completion
Demonstrates aptitude to prioritize and handle multiple issues simultaneously
Effective oral and written communication skills
Strong analytical skills - Strong attention to detail and accuracy
Ability to work independently in a dynamic paced logistics/forwarding environment
Ability to function and contribute in team environment
Effective time management and project management skills
Must be willing to work flexible hours
Familiarity with shipping automation software, the transportation industry, or custom brokerage is a plus
Knowledge of Java tools, iReport tools and SQL Scripting.
Physical Requirements
Job may require extended sitting or standing, use of standard office equipment.
Job requires the ability to use vision, adjust focus and work on a standard computer screen.
Use of audio-visual equipment is required.
Education & Experience
4 years of IT experience of which 2 years minimum should be in Application Production Support/Maintenance.
Certification and Licenses
Professional certification may be required in some cases
MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Potential to earn a quarterly bonus
Come join the leader in logistics and take your career in the right direction.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Company benefits are contingent upon meeting eligibility requirements and plan conditions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Works with users of shipping automation software to diagnose issues and provide solutions
Troubleshoots issues, develops and demonstrates solutions and provides on-the-spot training
Escalates more complex issues to subject matter experts as needed
Identifies common problems and documents best practices
Provides incident management
Provides basic user training as needed
Ensures support SLAs are met for Level 1 to Level 3 issues
Acts as systems expert for enterprise application systems
Other duties as assigned
Other Skills & Abilities
Demonstrated successful client service experience with the ability to manage moderate to complex client issues with calm, comfort, and ease
Strong troubleshooting and support skills, including the ability to creatively utilize all available resources to satisfy client
Ability to take ownership of moderate issues/assignments and follow through to completion
Demonstrates aptitude to prioritize and handle multiple issues simultaneously
Effective oral and written communication skills
Strong analytical skills - Strong attention to detail and accuracy
Ability to work independently in a dynamic paced logistics/forwarding environment
Ability to function and contribute in team environment
Effective time management and project management skills
Must be willing to work flexible hours
Familiarity with shipping automation software, the transportation industry, or custom brokerage is a plus
Knowledge of Java tools, iReport tools and SQL Scripting.
Physical Requirements
Job may require extended sitting or standing, use of standard office equipment.
Job requires the ability to use vision, adjust focus and work on a standard computer screen.
Use of audio-visual equipment is required.
Education & Experience
4 years of IT experience of which 2 years minimum should be in Application Production Support/Maintenance.
Certification and Licenses
Professional certification may be required in some cases
MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Potential to earn a quarterly bonus
Come join the leader in logistics and take your career in the right direction.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Company benefits are contingent upon meeting eligibility requirements and plan conditions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr