Lush Handmade Cosmetics
Full Time Floor Leader - Ontario Mills
Lush Handmade Cosmetics, Ontario, California, United States, 91764
Position Overview
Full Time Floor Leader. Weekly: 30‑39 hours.
Responsibilities
Driving Sales : Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store's overall sales.
Customer Experience : Lead by example in delivering a world‑class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals.
Building the Brand : Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic‑driving initiatives.
Product Passion : Increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.
Development : Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales.
Diversity, Equity, Inclusion, and Belonging : Encourage open communication and actively listen to team members’ perspectives related to DEIB. Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.
Cash Handling and Store Opening/Closing : Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day.
Time and Attendance : Lead by example in terms of attendance and punctuality, and encourage the same from all employees.
Visuals and Merchandising : Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
Stock and Inventory : Train your team on inventory best practices and fresh standards, and support management with inventory tasks.
Policies and Procedures : Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.
Qualifications
Required:
Minimum 1 year of experience in:
customer service and sales
cash handling and opening/closing procedures
supervisory experience involving coaching, feedback, and training
problem‑solving issues related to customer service in day‑to‑day operations
a fast‑paced team environment
Knowledge and passion for skincare, natural beauty, and ethical business
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Preferred:
Experience with consultation‑based customer service models
Experience analyzing sales metrics
Experience working in skincare or cosmetics
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French or other languages
Compensation Ontario Mills Pay: $18.70‑$18.70 USD.
Important Information Best of luck on your job search, and don't forget to follow us to learn more!
We Are Lush.
Find our Personal Privacy Policy details here.
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil‑Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.
#J-18808-Ljbffr
Responsibilities
Driving Sales : Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store's overall sales.
Customer Experience : Lead by example in delivering a world‑class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals.
Building the Brand : Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic‑driving initiatives.
Product Passion : Increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.
Development : Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales.
Diversity, Equity, Inclusion, and Belonging : Encourage open communication and actively listen to team members’ perspectives related to DEIB. Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.
Cash Handling and Store Opening/Closing : Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day.
Time and Attendance : Lead by example in terms of attendance and punctuality, and encourage the same from all employees.
Visuals and Merchandising : Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
Stock and Inventory : Train your team on inventory best practices and fresh standards, and support management with inventory tasks.
Policies and Procedures : Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.
Qualifications
Required:
Minimum 1 year of experience in:
customer service and sales
cash handling and opening/closing procedures
supervisory experience involving coaching, feedback, and training
problem‑solving issues related to customer service in day‑to‑day operations
a fast‑paced team environment
Knowledge and passion for skincare, natural beauty, and ethical business
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Preferred:
Experience with consultation‑based customer service models
Experience analyzing sales metrics
Experience working in skincare or cosmetics
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French or other languages
Compensation Ontario Mills Pay: $18.70‑$18.70 USD.
Important Information Best of luck on your job search, and don't forget to follow us to learn more!
We Are Lush.
Find our Personal Privacy Policy details here.
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil‑Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.
#J-18808-Ljbffr