Lush North America
Full Time Floor Leader - Ontario Mills
Lush North America, Ontario, California, United States, 91764
Overview
Position:
Full Time Floor Leader Weekly:
30-39 hours As a Floor Leader, you\'ll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening/closing the store, analyzing sales results, and leading training sessions. You\'ll work with fellow leaders to ensure every aspect of the store operates smoothly, delivering an exceptional customer experience, maintaining a motivated staff, and achieving operational excellence. Your day-to-day will be spent on the shop floor, leading a team of sales associates to achieve and surpass goals. You\'ll foster a culture of passion and positivity to create a productive and enjoyable work environment, resulting in happy customers and employees. Note: The Floor Leader role focuses on making the world a better place one soap at a time. Responsibilities
Sales & Customer Experience
Driving Sales:
Use the StoreForce dashboard results to coach the sales team, adjust the shop floor structure to meet and exceed sales goals, take ownership of results, and celebrate achievements with the team. Customer Experience:
Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Listen to consultations, collaborate with the team, and strive to exceed daily sales goals to build a loyal customer base and a positive store reputation. Building the Brand:
Educate customers on Lush brand values and articulate the position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in-store and through community engagement and traffic-driving initiatives. Product Passion:
Deepen product knowledge through continuous learning and provide informed product recommendations for customer needs. Team Involvement
Development:
Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Lead by example, seek feedback, and pursue opportunities to enhance skills. Diversity, Equity, Inclusion, and Belonging:
Encourage open communication and actively listen to team members\' perspectives related to DEIB. Promote belonging through teamwork, collaboration, and recognition of each employee\'s contributions. Operational Excellence
Cash Handling and Store Opening/Closing:
Manage cash handling, including transactions, opening/closing registers, reconciling drawers, preparing deposits, and securing the store. Take deposits to the bank as required at your location. Time and Attendance:
Lead by example in attendance and punctuality. Monitor breaks, review daily store communications, and ensure staff are informed and prepared for shifts. Visuals and Merchandising:
Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales. Stock and Inventory:
Train the team on inventory best practices and support inventory tasks. Use Visual Merchandising guidelines for real-time display adjustments based on sales. Policies and Procedures:
Support the management team to keep the store compliant and ensure staff follow standards for opening/closing, product integrity, respectful workplace, and health & safety. Qualifications
Required: Minimum 1 year of experience in: Customer service and sales Cash handling and opening/closing procedures Supervisory experience involving coaching, feedback, and training Problem-solving in day-to-day customer service operations Working in a fast-paced team environment Knowledge and passion for skincare, natural beauty, and ethical business Flexible schedule to accommodate store needs, including evenings, weekends, and holidays Preferred: Experience with consultation-based customer service models Experience analyzing sales metrics Experience in skincare or cosmetics Experience in cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages Ontario Mills Pay $18.70 — $18.70 USD Best of luck on your job search.
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Position:
Full Time Floor Leader Weekly:
30-39 hours As a Floor Leader, you\'ll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening/closing the store, analyzing sales results, and leading training sessions. You\'ll work with fellow leaders to ensure every aspect of the store operates smoothly, delivering an exceptional customer experience, maintaining a motivated staff, and achieving operational excellence. Your day-to-day will be spent on the shop floor, leading a team of sales associates to achieve and surpass goals. You\'ll foster a culture of passion and positivity to create a productive and enjoyable work environment, resulting in happy customers and employees. Note: The Floor Leader role focuses on making the world a better place one soap at a time. Responsibilities
Sales & Customer Experience
Driving Sales:
Use the StoreForce dashboard results to coach the sales team, adjust the shop floor structure to meet and exceed sales goals, take ownership of results, and celebrate achievements with the team. Customer Experience:
Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Listen to consultations, collaborate with the team, and strive to exceed daily sales goals to build a loyal customer base and a positive store reputation. Building the Brand:
Educate customers on Lush brand values and articulate the position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in-store and through community engagement and traffic-driving initiatives. Product Passion:
Deepen product knowledge through continuous learning and provide informed product recommendations for customer needs. Team Involvement
Development:
Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Lead by example, seek feedback, and pursue opportunities to enhance skills. Diversity, Equity, Inclusion, and Belonging:
Encourage open communication and actively listen to team members\' perspectives related to DEIB. Promote belonging through teamwork, collaboration, and recognition of each employee\'s contributions. Operational Excellence
Cash Handling and Store Opening/Closing:
Manage cash handling, including transactions, opening/closing registers, reconciling drawers, preparing deposits, and securing the store. Take deposits to the bank as required at your location. Time and Attendance:
Lead by example in attendance and punctuality. Monitor breaks, review daily store communications, and ensure staff are informed and prepared for shifts. Visuals and Merchandising:
Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales. Stock and Inventory:
Train the team on inventory best practices and support inventory tasks. Use Visual Merchandising guidelines for real-time display adjustments based on sales. Policies and Procedures:
Support the management team to keep the store compliant and ensure staff follow standards for opening/closing, product integrity, respectful workplace, and health & safety. Qualifications
Required: Minimum 1 year of experience in: Customer service and sales Cash handling and opening/closing procedures Supervisory experience involving coaching, feedback, and training Problem-solving in day-to-day customer service operations Working in a fast-paced team environment Knowledge and passion for skincare, natural beauty, and ethical business Flexible schedule to accommodate store needs, including evenings, weekends, and holidays Preferred: Experience with consultation-based customer service models Experience analyzing sales metrics Experience in skincare or cosmetics Experience in cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages Ontario Mills Pay $18.70 — $18.70 USD Best of luck on your job search.
#J-18808-Ljbffr