Cobb County Government
The purpose of this classification is to manage the operations and staff involved in reading, repairing, and maintaining water meters.
This position is vital to the daily operations of the Water System, specifically managing the operations and staff involved in reading, repairing, and maintaining water meters. The Manager oversees meter maintenance department, coordinating all field work activities, including meter maintenance, and related contracted services. We request a double‑fill to ensure a smooth transition and the transfer of the extensive institutional knowledge from the retiring manager to the successor. This will also include training on applicable duties within UMAX, our customer and service order management system, where the Operations Manager has direct oversight and monitoring functions related to tasks delegated to the team.
Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
Coordinates work activities for field operations, including meter turn on and off, meter maintenance, and related contracted services: prioritizes work activities in order to meet objectives; ensures subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex and problem situations and provide technical expertise; and provides progress and activity reports to supervisor as requested.
Receives and responds to escalated and/or complex inquiries, concerns and complaints from customers: investigates and resolves customer complaints; and determines validity and corrective action to be implemented.
Manages the pre‑billing and post‑billing process: reviews the daily meter reading reports; reviews and approves billing files.
Administers related contracted services: assists with preparation and review of contracts and extensions; and reviews and approves contracted work to ensure compliance with contract specifications.
Assists in the development and implementation of the field operations budget: monitors expenditures and revenues to ensure compliance with approved budget; approves expenditures; and maintains related documentation.
Performs other related duties as assigned.
Minimum Qualifications Assoicate's Degree in Business or Public Administration, or related field required; supplemented by seven years of progressively responsible experience in water utility field operations, to include lead or supervisory experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Driver's License.
Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Sensory Requirements Some tasks require the ability to communicate orally.
Environmental Factors Essential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.
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This position is vital to the daily operations of the Water System, specifically managing the operations and staff involved in reading, repairing, and maintaining water meters. The Manager oversees meter maintenance department, coordinating all field work activities, including meter maintenance, and related contracted services. We request a double‑fill to ensure a smooth transition and the transfer of the extensive institutional knowledge from the retiring manager to the successor. This will also include training on applicable duties within UMAX, our customer and service order management system, where the Operations Manager has direct oversight and monitoring functions related to tasks delegated to the team.
Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
Coordinates work activities for field operations, including meter turn on and off, meter maintenance, and related contracted services: prioritizes work activities in order to meet objectives; ensures subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex and problem situations and provide technical expertise; and provides progress and activity reports to supervisor as requested.
Receives and responds to escalated and/or complex inquiries, concerns and complaints from customers: investigates and resolves customer complaints; and determines validity and corrective action to be implemented.
Manages the pre‑billing and post‑billing process: reviews the daily meter reading reports; reviews and approves billing files.
Administers related contracted services: assists with preparation and review of contracts and extensions; and reviews and approves contracted work to ensure compliance with contract specifications.
Assists in the development and implementation of the field operations budget: monitors expenditures and revenues to ensure compliance with approved budget; approves expenditures; and maintains related documentation.
Performs other related duties as assigned.
Minimum Qualifications Assoicate's Degree in Business or Public Administration, or related field required; supplemented by seven years of progressively responsible experience in water utility field operations, to include lead or supervisory experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Driver's License.
Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Sensory Requirements Some tasks require the ability to communicate orally.
Environmental Factors Essential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.
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