Missouri Organic Recycling, Inc.
Customer Service Call Center Coordinator
Missouri Organic Recycling, Inc., Kansas City, Missouri, United States, 64101
About Us:
Missouri Organic Recycling is a leader in sustainable waste management solutions, committed to turning organic waste into valuable resources. We pride ourselves on our environmentally friendly practices and our dedicated team of professionals.
Job Description:
Missouri Organic Recycling is seeking a detail-oriented Customer Service & Call Center Coordinator to support our customers and internal operations. This role combines customer service, inbound call handling, sales support, and delivery scheduling into a single, well-rounded position. The ideal candidate is organized, dependable, and comfortable managing multiple responsibilities while maintaining clear communication and well-organized information. This position plays an important role in supporting a smooth customer experience and effective coordination across teams.
Employment Type:
Full-time
Schedule:
8:00 AM - 5:00 PM
Work Environment:
In-Office Position
Key Responsibilities: Customer Service & Sales Support
Serve as primary point of contact for customer inquiries via phone and other communication channels.
Provide helpful, knowledgeable support regarding services, products, and processes.
Assist with retail sales inquiries, order placement, and customer follow-up.
Maintain organized and up-to-date customer information.
Call Center & Communication Management
Answer inbound calls in a professional and friendly manner.
Take messages, route calls, and follow-up as needed.
Communicate clearly with customers and internal teams.
Scheduling & Logistics Coordination
Schedule deliveries and service appointments.
Communicate schedules and updates with customers and delivery teams.
Support smooth coordination between customer needs and logistics.
Systems & Administrative Support
Enter and update customer and scheduling information in internal systems.
Support basic system configuration and administrative tasks.
Help maintain organized records and workflows.
Qualifications we consider:
Strong organizational skills and attention-to-detail.
Professional phone presence and communication skills.
Ability to manage multiple tasks in a fast-paced environment.
Customer service or call center experience preferred.
Comfortable learning and using internal systems and software.
Reliable, proactive, detail focused, and team oriented.
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Missouri Organic Recycling is a leader in sustainable waste management solutions, committed to turning organic waste into valuable resources. We pride ourselves on our environmentally friendly practices and our dedicated team of professionals.
Job Description:
Missouri Organic Recycling is seeking a detail-oriented Customer Service & Call Center Coordinator to support our customers and internal operations. This role combines customer service, inbound call handling, sales support, and delivery scheduling into a single, well-rounded position. The ideal candidate is organized, dependable, and comfortable managing multiple responsibilities while maintaining clear communication and well-organized information. This position plays an important role in supporting a smooth customer experience and effective coordination across teams.
Employment Type:
Full-time
Schedule:
8:00 AM - 5:00 PM
Work Environment:
In-Office Position
Key Responsibilities: Customer Service & Sales Support
Serve as primary point of contact for customer inquiries via phone and other communication channels.
Provide helpful, knowledgeable support regarding services, products, and processes.
Assist with retail sales inquiries, order placement, and customer follow-up.
Maintain organized and up-to-date customer information.
Call Center & Communication Management
Answer inbound calls in a professional and friendly manner.
Take messages, route calls, and follow-up as needed.
Communicate clearly with customers and internal teams.
Scheduling & Logistics Coordination
Schedule deliveries and service appointments.
Communicate schedules and updates with customers and delivery teams.
Support smooth coordination between customer needs and logistics.
Systems & Administrative Support
Enter and update customer and scheduling information in internal systems.
Support basic system configuration and administrative tasks.
Help maintain organized records and workflows.
Qualifications we consider:
Strong organizational skills and attention-to-detail.
Professional phone presence and communication skills.
Ability to manage multiple tasks in a fast-paced environment.
Customer service or call center experience preferred.
Comfortable learning and using internal systems and software.
Reliable, proactive, detail focused, and team oriented.
#J-18808-Ljbffr