StateHouse Holdings
Delivery Driver/Budtender Full-Time $18.65 hourly + tips (Redwood City)
StateHouse Holdings, San Jose, California, United States, 95199
Delivery Driver/Budtender Full-Time $18.65 hourly + tips (Redwood City) StateHouse Holdings•San Jose, CA, US
Job Description This position is for our REDWOOD CITY location.
The Delivery Driver/Budtender is responsible for collecting, routing, and delivering customer orders placed via web and phone channels, ensuring exemplary customer service throughout the entire process, from order placement to final delivery.
Key responsibilities include the physical handling and transportation of products, cash management, and merchant transaction processing. This role also involves assisting in-store customers with their purchasing needs, providing education on cannabis products, and potentially training new budtending staff.
Additionally, the Delivery Driver/Budtender will spend a significant portion of their time maintaining a clean and organized store environment while ensuring that customer service standards are met efficiently and effectively.
Essentials functions and responsibilities (not all inclusive):
Adheres to all Title 6 compliance regulations.
Adheres to routing/schedule guidelines and parameters to deliver according to schedule; only stops for break, meal periods, and/or vehicle maintenance.
Maintains accurate manifest and delivery logs.
Ensures accurate information is maintained in delivery device (ID scanner and delivery camera).
Addresses and resolves customer complaints; escalates service issues in an expedient manner.
Takes, places, and packs orders for customers according to customer guidelines.
Maintains fully stocked and clean workstations at all times.
Assists with running side work, stocking, and cleaning during any and all downtime.
Ensures opening and closing cleaning and organization is completed.
Participates in periodic all‑staff cleanings and staff meetings.
Maintains delivery, vehicle, product inventory and driving records by obtaining receipt acknowledgments, recording tracking information, completing driver tracking, and expenses as required.
Prepares delivery vehicle for operation by inspecting general condition by checking the vehicle for damage.
Adheres to standards of the road by safely operating vehicle and complying with state and local driving rules and regulations.
Uses company communication equipment (GPS, company phone, Bluetooth) for communication with main office and customers.
Maintains proper cash‑handling procedures at all times.
Participates in staff events, outings and promotional events.
Upkeeps knowledge with industry compliance and regulatory requirements as applicable to retail operations.
Remains knowledgeable on all cannabis products carried by the venue.
Remains knowledgeable on cannabinoids, terpenes, and methods of cannabis consumption as it relates to sales.
Accurately creates and/or updates customer profiles.
Ensures each guest receives their full attention during their transaction.
Assists with budtending as directed by manager.
Provides excellent customer experience.
Accurately logs customer in computer systems.
Accurately records customer transactions in POS system.
Ensures that all phases of the customer experience remain seamless and exceed their expectations.
Other duties as assigned.
Core Competencies
Aligns and complies with company policies, procedures, and values.
Understands and adheres to all city and state cannabis regulations.
Maintains professionalism in appearance, approach, and communication.
Must be able to adapt to a changing work environment.
Ability to work effectively with colleagues and other departments.
Willingness to assist and support team members to achieve common goals.
Ability to identify customer needs to match them with suitable products.
Ability to use inventory management software and other retail tools.
Excellent interpersonal and communication skills.
Strong organizational and problem‑solving skills.
Ability to multitask and prioritize in a fast‑paced environment.
Ability to provide a welcoming environment for all customers.
Must be motivated, hardworking, and passionate about cannabis.
Must be able to perform job functions with attention to detail, speed, and accuracy.
Prioritize and organize.
Be a clear thinker, remain calm, and resolve problems using good judgment.
Follow directions thoroughly.
Understand guest needs.
Work cohesively and professionally with co‑workers.
Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor.
Physical Requirements and Working Conditions
Constantly: walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye.
Frequently: face contact with customers and staff.
Occasionally: reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions, with accommodations upon request.
Will require working varied hours/day, including nights, weekends, holidays, and/or events on occasion.
Education and Experience Required
High school diploma or GED.
Prior retail or customer service experience (1–3 years).
Knowledgeable in Microsoft applications.
Must be 23 + years old and pass a criminal background check requirement.
Must have a valid driver’s license and be insurable.
#J-18808-Ljbffr
Job Description This position is for our REDWOOD CITY location.
The Delivery Driver/Budtender is responsible for collecting, routing, and delivering customer orders placed via web and phone channels, ensuring exemplary customer service throughout the entire process, from order placement to final delivery.
Key responsibilities include the physical handling and transportation of products, cash management, and merchant transaction processing. This role also involves assisting in-store customers with their purchasing needs, providing education on cannabis products, and potentially training new budtending staff.
Additionally, the Delivery Driver/Budtender will spend a significant portion of their time maintaining a clean and organized store environment while ensuring that customer service standards are met efficiently and effectively.
Essentials functions and responsibilities (not all inclusive):
Adheres to all Title 6 compliance regulations.
Adheres to routing/schedule guidelines and parameters to deliver according to schedule; only stops for break, meal periods, and/or vehicle maintenance.
Maintains accurate manifest and delivery logs.
Ensures accurate information is maintained in delivery device (ID scanner and delivery camera).
Addresses and resolves customer complaints; escalates service issues in an expedient manner.
Takes, places, and packs orders for customers according to customer guidelines.
Maintains fully stocked and clean workstations at all times.
Assists with running side work, stocking, and cleaning during any and all downtime.
Ensures opening and closing cleaning and organization is completed.
Participates in periodic all‑staff cleanings and staff meetings.
Maintains delivery, vehicle, product inventory and driving records by obtaining receipt acknowledgments, recording tracking information, completing driver tracking, and expenses as required.
Prepares delivery vehicle for operation by inspecting general condition by checking the vehicle for damage.
Adheres to standards of the road by safely operating vehicle and complying with state and local driving rules and regulations.
Uses company communication equipment (GPS, company phone, Bluetooth) for communication with main office and customers.
Maintains proper cash‑handling procedures at all times.
Participates in staff events, outings and promotional events.
Upkeeps knowledge with industry compliance and regulatory requirements as applicable to retail operations.
Remains knowledgeable on all cannabis products carried by the venue.
Remains knowledgeable on cannabinoids, terpenes, and methods of cannabis consumption as it relates to sales.
Accurately creates and/or updates customer profiles.
Ensures each guest receives their full attention during their transaction.
Assists with budtending as directed by manager.
Provides excellent customer experience.
Accurately logs customer in computer systems.
Accurately records customer transactions in POS system.
Ensures that all phases of the customer experience remain seamless and exceed their expectations.
Other duties as assigned.
Core Competencies
Aligns and complies with company policies, procedures, and values.
Understands and adheres to all city and state cannabis regulations.
Maintains professionalism in appearance, approach, and communication.
Must be able to adapt to a changing work environment.
Ability to work effectively with colleagues and other departments.
Willingness to assist and support team members to achieve common goals.
Ability to identify customer needs to match them with suitable products.
Ability to use inventory management software and other retail tools.
Excellent interpersonal and communication skills.
Strong organizational and problem‑solving skills.
Ability to multitask and prioritize in a fast‑paced environment.
Ability to provide a welcoming environment for all customers.
Must be motivated, hardworking, and passionate about cannabis.
Must be able to perform job functions with attention to detail, speed, and accuracy.
Prioritize and organize.
Be a clear thinker, remain calm, and resolve problems using good judgment.
Follow directions thoroughly.
Understand guest needs.
Work cohesively and professionally with co‑workers.
Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor.
Physical Requirements and Working Conditions
Constantly: walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye.
Frequently: face contact with customers and staff.
Occasionally: reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions, with accommodations upon request.
Will require working varied hours/day, including nights, weekends, holidays, and/or events on occasion.
Education and Experience Required
High school diploma or GED.
Prior retail or customer service experience (1–3 years).
Knowledgeable in Microsoft applications.
Must be 23 + years old and pass a criminal background check requirement.
Must have a valid driver’s license and be insurable.
#J-18808-Ljbffr