MD Anderson Cancer Center
At MD Anderson Cancer Center, we are united by one mission: to eliminate cancer. As an Intake Navigation Supervisor, you will lead a dynamic team of Intake Nurse Navigators who serve as the gateway to care for new oncology patients. You’ll help ensure every patient and referring provider receives compassionate, timely, and informed guidance, from the first inquiry through initial appointment scheduling and beyond.
This role combines leadership, operational expertise, and a heart for patient-centered service. You will drive improvements in process efficiency, staff engagement, and service excellence, making an immediate impact on patients’ access to life‑changing care.
The ideal candidate will demonstrate strong accountability, effectively engage in difficult conversations, monitor and manage team productivity, and drive process improvement initiatives to enhance operational efficiency.
This is a hybrid position. Training and orientation for this role will take place onsite for the first three months. After training is completed, onsite presence will continue to be required weekly or on an as needed basis.
The standard schedule for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Flexibility may be required for meetings or responsibilities that occasionally fall outside these hours.
Benefits
Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week
Group Dental, Vision, Life, AD&D and Disability coverage
Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
Tuition Assistance Program after six months of service
Teachers Retirement System defined‑benefit pension plan and two voluntary retirement plans
Employer paid life, AD&D and an illness‑related reduced salary pay program
Extensive wellness, recognition, fitness, employee health programs and employee resource groups
Key Functions
Provide day‑to‑day direction and mentorship for Intake Nurse Navigators
Oversee the intake navigation process, including record reviews, triage, and identification of barriers to care
Implement, maintain, and recommend updates to navigation tools, workflows, and standard operating procedures
Collaborate with Access Managers and the Navigation Program Director to continuously refine processes and technology that support the Oncology Navigation Program
Monitor, analyze, and report navigation performance metrics; identify and act on opportunities for improvement
Assist with appropriate patient assignment following referral review and ensure timely redirection when needed
Escalate provider or referral issues promptly for effective resolution
Operations and Process Excellence
Evaluate staffing levels, coverage, and workload distribution to ensure operational efficiency
Track attendance, manage overtime utilization, and maintain financial accountability within the unit
Use data and customer feedback to assess service quality, elevate the patient experience, and meet performance goals
Facilitate technology assessments, oversee implementation, and ensure integration with existing systems
Participate in institutional committees and access‑related working groups to design scalable and sustainable process improvements
Partner with Access Supervisors and leaders across service lines to address complex operational issues and deliver seamless patient transitions
Team Leadership and Development
Lead onboarding and continuous training for new and existing staff; act as mentor, coach, and go‑to resource for problem‑solving
Foster a positive and psychologically safe work environment where staff can share ideas and collaborate openly
Hold regular team meetings to review best practices, discuss process updates, and celebrate wins
Communicate organizational vision and encourage a cooperative, service‑oriented culture within the team
Regularly evaluate employee performance and competency, providing timely coaching, recognition, and development plans
Compliance, Quality, and Continuous Readiness
Ensure compliance with institutional, state, and federal standards for patient access and navigation operations
Maintain effective resource management, space utilization, and workflow organization to meet productivity and quality benchmarks
Collaborate with Access Managers and Program Directors to sustain readiness for audits and regulatory reviews
Complete all required training, education, and core competency programs annually
What You’ll Bring
Demonstrated experience supervising or leading healthcare or nursing teams in a complex, multidisciplinary environment
Strong interpersonal and communication skills to build partnerships and motivate teams
Proven ability to evaluate performance data, identify trends, and drive process improvements
Commitment to MD Anderson’s mission, with a deep sense of empathy, flexibility, and professionalism
Why Join MD Anderson
Mission‑Driven Impact: Help patients begin their cancer care journey with clarity, compassion, and expert guidance
Collaborative Excellence: Work alongside top clinicians, researchers, and healthcare operations professionals
Professional Development: Take advantage of robust training and leadership development programs that help you grow your career
Culture: Be part of a team where different perspectives and innovative thinking are valued and celebrated
Nationally Recognized Leader: Join the nation’s #1 hospital for cancer care—where groundbreaking science and patient‑centered service come together every day
Education Required: Bachelor's degree in Nursing.
Experience
Required: Five years professional oncology nursing or oncology nurse navigation experience to include two years in a lead or supervisory capacity
Preferred: Three years professional oncology nursing or oncology nurse navigation experience to include two years in a lead or supervisory capacity
Current State of Texas Professional Nursing License (RN). Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification.
Current State of Texas Professional Nursing License (RN). Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.
Additional Information
Requisition ID: 178185
Employment Status: Full‑Time
Employee Status: Regular
Work Week: Days
Minimum Salary: US Dollar (USD) 108,500
Midpoint Salary: US Dollar (USD) 137,750
Maximum Salary: US Dollar (USD) 167,000
FLSA: Exempt and not eligible for overtime pay
Fund Type: Hard
Work Location: Hybrid Onsite/Remote
Pivotal Position: No
Referral Bonus Available: No
Relocation Assistance Available: No
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This role combines leadership, operational expertise, and a heart for patient-centered service. You will drive improvements in process efficiency, staff engagement, and service excellence, making an immediate impact on patients’ access to life‑changing care.
The ideal candidate will demonstrate strong accountability, effectively engage in difficult conversations, monitor and manage team productivity, and drive process improvement initiatives to enhance operational efficiency.
This is a hybrid position. Training and orientation for this role will take place onsite for the first three months. After training is completed, onsite presence will continue to be required weekly or on an as needed basis.
The standard schedule for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Flexibility may be required for meetings or responsibilities that occasionally fall outside these hours.
Benefits
Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week
Group Dental, Vision, Life, AD&D and Disability coverage
Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
Tuition Assistance Program after six months of service
Teachers Retirement System defined‑benefit pension plan and two voluntary retirement plans
Employer paid life, AD&D and an illness‑related reduced salary pay program
Extensive wellness, recognition, fitness, employee health programs and employee resource groups
Key Functions
Provide day‑to‑day direction and mentorship for Intake Nurse Navigators
Oversee the intake navigation process, including record reviews, triage, and identification of barriers to care
Implement, maintain, and recommend updates to navigation tools, workflows, and standard operating procedures
Collaborate with Access Managers and the Navigation Program Director to continuously refine processes and technology that support the Oncology Navigation Program
Monitor, analyze, and report navigation performance metrics; identify and act on opportunities for improvement
Assist with appropriate patient assignment following referral review and ensure timely redirection when needed
Escalate provider or referral issues promptly for effective resolution
Operations and Process Excellence
Evaluate staffing levels, coverage, and workload distribution to ensure operational efficiency
Track attendance, manage overtime utilization, and maintain financial accountability within the unit
Use data and customer feedback to assess service quality, elevate the patient experience, and meet performance goals
Facilitate technology assessments, oversee implementation, and ensure integration with existing systems
Participate in institutional committees and access‑related working groups to design scalable and sustainable process improvements
Partner with Access Supervisors and leaders across service lines to address complex operational issues and deliver seamless patient transitions
Team Leadership and Development
Lead onboarding and continuous training for new and existing staff; act as mentor, coach, and go‑to resource for problem‑solving
Foster a positive and psychologically safe work environment where staff can share ideas and collaborate openly
Hold regular team meetings to review best practices, discuss process updates, and celebrate wins
Communicate organizational vision and encourage a cooperative, service‑oriented culture within the team
Regularly evaluate employee performance and competency, providing timely coaching, recognition, and development plans
Compliance, Quality, and Continuous Readiness
Ensure compliance with institutional, state, and federal standards for patient access and navigation operations
Maintain effective resource management, space utilization, and workflow organization to meet productivity and quality benchmarks
Collaborate with Access Managers and Program Directors to sustain readiness for audits and regulatory reviews
Complete all required training, education, and core competency programs annually
What You’ll Bring
Demonstrated experience supervising or leading healthcare or nursing teams in a complex, multidisciplinary environment
Strong interpersonal and communication skills to build partnerships and motivate teams
Proven ability to evaluate performance data, identify trends, and drive process improvements
Commitment to MD Anderson’s mission, with a deep sense of empathy, flexibility, and professionalism
Why Join MD Anderson
Mission‑Driven Impact: Help patients begin their cancer care journey with clarity, compassion, and expert guidance
Collaborative Excellence: Work alongside top clinicians, researchers, and healthcare operations professionals
Professional Development: Take advantage of robust training and leadership development programs that help you grow your career
Culture: Be part of a team where different perspectives and innovative thinking are valued and celebrated
Nationally Recognized Leader: Join the nation’s #1 hospital for cancer care—where groundbreaking science and patient‑centered service come together every day
Education Required: Bachelor's degree in Nursing.
Experience
Required: Five years professional oncology nursing or oncology nurse navigation experience to include two years in a lead or supervisory capacity
Preferred: Three years professional oncology nursing or oncology nurse navigation experience to include two years in a lead or supervisory capacity
Current State of Texas Professional Nursing License (RN). Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification.
Current State of Texas Professional Nursing License (RN). Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.
Additional Information
Requisition ID: 178185
Employment Status: Full‑Time
Employee Status: Regular
Work Week: Days
Minimum Salary: US Dollar (USD) 108,500
Midpoint Salary: US Dollar (USD) 137,750
Maximum Salary: US Dollar (USD) 167,000
FLSA: Exempt and not eligible for overtime pay
Fund Type: Hard
Work Location: Hybrid Onsite/Remote
Pivotal Position: No
Referral Bonus Available: No
Relocation Assistance Available: No
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