Metro
A metropolitan transit authority in Texas seeks a Customer Service Analyst to gather and analyze customer complaint data, create understandable reports, and enhance overall customer satisfaction. Key duties include performing data analysis, coordinating initiatives to support customer satisfaction, and providing excellent service to customers. Candidates should possess at least five years of customer service experience, preferably in a call center, and strong skills in MS Excel and data reporting. A high school diploma is required; a Bachelor's degree is preferred.
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