Commerce
Accountability Manager Commerce
Agency : Dept of Commerce
Division : Division of Workforce Solutions
Job Classification Title : Program Analyst II (NS)
Grade : NC19
About Us
The North Carolina Department of Commerce is the state's lead agency for economic community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well‑being and quality of life for all North Carolinians. The Department connects businesses with the sites, locations, workforce and infrastructure they need to succeed in one of the nation's top states for business, and it connects local communities with the grants and funding necessary to attract new business and ensure future prosperity.
Description of Work
The Accountability Manager ensures North Carolina's local workforce development boards remain compliant with all applicable federal, state and agency policies and guidance. This role leads and supports a team of monitors responsible for evaluating Workforce Innovation and Opportunity Act (WIOA) Title I programs and other assigned federal grants.
The Manager provides statewide consultation on the development, administration and oversight of Title I programs throughout the workforce development system. This position works closely with internal and external partners – Commerce leadership and staff, chief local elected officials, workforce and education entities, business and government leaders, and service providers – to ensure program integrity, compliance and effective implementation.
Key duties include technical and administrative oversight of assigned grants, evaluation and analysis of procurement performance and financial data, and strategic guidance to statewide partners. The role requires strong management experience to provide operational and administrative oversight of the Accountability Unit, including performance monitoring, budget tracking and supervision of direct staff. Knowledge of WIOA workforce systems and program or project management is highly desirable. Opportunities for statewide collaboration, conference participation and public presentations are also encouraged.
About the Unit
The Accountability Unit within the Division of Workforce Solutions (DWS) monitors compliance and oversight of WIOA Title I programs administered by North Carolina's local workforce development boards. The unit ensures that workforce programs are effectively managed, properly implemented and aligned with federal and state regulations. It collaborates with partners across the workforce system—including local boards, training providers, community organizations and Commerce program staff—to promote consistent interpretation of policy, resolve compliance issues and uphold the integrity of statewide workforce investments. Through monitoring, technical assistance, reporting and training, the unit plays a critical role in supporting service quality, performance outcomes and responsible stewardship of federal funds.
Knowledge, Skills and Abilities
Demonstrated knowledge of public and business administration principles, accounting practices and regulatory requirements relevant to program oversight. Ability to interpret and apply federal, state and agency policies with sound judgment and discretion.
Ability to plan, assign, supervise and develop the work of others while maintaining a productive and collaborative team environment. Skilled in providing direction, building relationships and fostering effective communication with internal staff, stakeholders, officials and the general public.
Strong skills in collecting, analyzing and interpreting quantitative and qualitative data. Ability to assess program performance, evaluate outcomes, identify trends and make data‑driven recommendations for improvement.
Ability to initiate, implement and evaluate administrative programs, procedures and operational practices. Demonstrated skill in program analysis, process improvement and assessing program effectiveness to ensure alignment with organizational goals.
Ability to analyze complex issues, develop effective solutions and provide clear guidance to stakeholders. Excellent written and verbal communication skills with the capacity to explain technical information, prepare reports, deliver presentations and support informed decision‑making.
Incentives of NC State Employment
12 Annual Paid Holidays and monthly accrual of vacation and sick leave
North Carolina State Health Plan administered by Aetna
Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
NC State Retirement (TSERS) 401(k) and 457 savings plans
WeSave Employee Discounts
Eligibility for the Public Service Loan Forgiveness Program
Supplemental and Contact Information
The North Carolina Department of Commerce is an Equal Opportunity Employer who embraces an Employment First philosophy and complies with all federal laws, state laws, and Executive Orders. Commerce does not provide employment visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and throughout employment.
Applicants may request reasonable accommodation at any time during the hiring process and throughout employment. Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or fax by the vacancy closing date.
Applicants seeking Veterans Preference must attach a DD‑214 Form; applicants seeking National Guard Preference must attach the appropriate documentation.
Minimum Education and Experience
Bachelor's degree from an appropriately accredited institution and five (5) years of progressive experience related to the area of assignment, or an equivalent combination of training and experience.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and is dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities, known limitations related to pregnancy, childbirth or related medical conditions, and for religious beliefs, observances and practices.
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Division : Division of Workforce Solutions
Job Classification Title : Program Analyst II (NS)
Grade : NC19
About Us
The North Carolina Department of Commerce is the state's lead agency for economic community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well‑being and quality of life for all North Carolinians. The Department connects businesses with the sites, locations, workforce and infrastructure they need to succeed in one of the nation's top states for business, and it connects local communities with the grants and funding necessary to attract new business and ensure future prosperity.
Description of Work
The Accountability Manager ensures North Carolina's local workforce development boards remain compliant with all applicable federal, state and agency policies and guidance. This role leads and supports a team of monitors responsible for evaluating Workforce Innovation and Opportunity Act (WIOA) Title I programs and other assigned federal grants.
The Manager provides statewide consultation on the development, administration and oversight of Title I programs throughout the workforce development system. This position works closely with internal and external partners – Commerce leadership and staff, chief local elected officials, workforce and education entities, business and government leaders, and service providers – to ensure program integrity, compliance and effective implementation.
Key duties include technical and administrative oversight of assigned grants, evaluation and analysis of procurement performance and financial data, and strategic guidance to statewide partners. The role requires strong management experience to provide operational and administrative oversight of the Accountability Unit, including performance monitoring, budget tracking and supervision of direct staff. Knowledge of WIOA workforce systems and program or project management is highly desirable. Opportunities for statewide collaboration, conference participation and public presentations are also encouraged.
About the Unit
The Accountability Unit within the Division of Workforce Solutions (DWS) monitors compliance and oversight of WIOA Title I programs administered by North Carolina's local workforce development boards. The unit ensures that workforce programs are effectively managed, properly implemented and aligned with federal and state regulations. It collaborates with partners across the workforce system—including local boards, training providers, community organizations and Commerce program staff—to promote consistent interpretation of policy, resolve compliance issues and uphold the integrity of statewide workforce investments. Through monitoring, technical assistance, reporting and training, the unit plays a critical role in supporting service quality, performance outcomes and responsible stewardship of federal funds.
Knowledge, Skills and Abilities
Demonstrated knowledge of public and business administration principles, accounting practices and regulatory requirements relevant to program oversight. Ability to interpret and apply federal, state and agency policies with sound judgment and discretion.
Ability to plan, assign, supervise and develop the work of others while maintaining a productive and collaborative team environment. Skilled in providing direction, building relationships and fostering effective communication with internal staff, stakeholders, officials and the general public.
Strong skills in collecting, analyzing and interpreting quantitative and qualitative data. Ability to assess program performance, evaluate outcomes, identify trends and make data‑driven recommendations for improvement.
Ability to initiate, implement and evaluate administrative programs, procedures and operational practices. Demonstrated skill in program analysis, process improvement and assessing program effectiveness to ensure alignment with organizational goals.
Ability to analyze complex issues, develop effective solutions and provide clear guidance to stakeholders. Excellent written and verbal communication skills with the capacity to explain technical information, prepare reports, deliver presentations and support informed decision‑making.
Incentives of NC State Employment
12 Annual Paid Holidays and monthly accrual of vacation and sick leave
North Carolina State Health Plan administered by Aetna
Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
NC State Retirement (TSERS) 401(k) and 457 savings plans
WeSave Employee Discounts
Eligibility for the Public Service Loan Forgiveness Program
Supplemental and Contact Information
The North Carolina Department of Commerce is an Equal Opportunity Employer who embraces an Employment First philosophy and complies with all federal laws, state laws, and Executive Orders. Commerce does not provide employment visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and throughout employment.
Applicants may request reasonable accommodation at any time during the hiring process and throughout employment. Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or fax by the vacancy closing date.
Applicants seeking Veterans Preference must attach a DD‑214 Form; applicants seeking National Guard Preference must attach the appropriate documentation.
Minimum Education and Experience
Bachelor's degree from an appropriately accredited institution and five (5) years of progressive experience related to the area of assignment, or an equivalent combination of training and experience.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and is dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities, known limitations related to pregnancy, childbirth or related medical conditions, and for religious beliefs, observances and practices.
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