GRAND CANYON UNIVERSITY
Student Worker - Student Contact Center - Call Center Specialist (NFWS)
GRAND CANYON UNIVERSITY, Phoenix, Arizona, United States, 85003
* Answers, screen, and route calls from students, prospective students and personnel in a timely and accurate manner.* Enter potential student inquiries into inquiry management database with high quality and attention to detail.* Conduct Live Chat conversations with students and prospective students by responding with professional and accurate responses.* Possess a level of communication skills to accurately collect, relay, and track information as necessary.* Display strong communication skills; aptitude to demonstrate empathy, active listening skills, and clear and concise dialog.* Maintain contact center quality standards; effective call control, verbiage, routing, and customer service to establish meeting or exceeding metrics.* Exhibit a professional, positive, and friendly demeanor.
Must be dependable, punctual, and customer service oriented.* Strong multitasking skills and ability to navigate in multiple systems.* Action oriented/problem solving skills.* Strong Verbal communication and customer service skills.* Basic knowledge of Microsoft Office Suite.At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth.Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.Our partner in education, Grand Canyon University, is Arizona’s premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.If you’re interested in working for Grand Canyon University, visit jobs.gcu.edu.For more information about Grand Canyon Education, Inc., visit gce.com #J-18808-Ljbffr
Must be dependable, punctual, and customer service oriented.* Strong multitasking skills and ability to navigate in multiple systems.* Action oriented/problem solving skills.* Strong Verbal communication and customer service skills.* Basic knowledge of Microsoft Office Suite.At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth.Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.Our partner in education, Grand Canyon University, is Arizona’s premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.If you’re interested in working for Grand Canyon University, visit jobs.gcu.edu.For more information about Grand Canyon Education, Inc., visit gce.com #J-18808-Ljbffr