NextEra Energy Resources
Customer Support Representative II
Date:
Jan 10, 2026
Location(s):
Miami, FL, US, 33134
Company:
NextEra Energy
Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.
Position Specific Description
At Florida Power & Light Company (FPL), we’re not just the largest electric utility in the nation — we’re a team of innovators, problem‑solvers, and customer champions committed to delivering safe, reliable, and affordable energy to nearly 12 million Floridians. With world‑class reliability and one of the cleanest, most efficient power generation fleets in the country, FPL is leading the way in shaping the future of energy.
If you’re looking for a career with purpose, stability, and growth, this is your moment.
Customer Service Representative II – Miami Starting Pay: $18/hour Location: 4200 West Flagler Street Miami, FL 33134 Position Type: Full‑Time, On‑Site (not remote)
Why You’ll Love Working Here
Be part of a company known for industry‑leading reliability
Make a real impact by supporting customers across Florida
Join a team that values growth, training, and internal career paths
Enjoy the stability and benefits that come with working for a major energy leader
Paid Training to Set You Up for Success We invest in you from day one
6‑8 weeks of comprehensive paid training Monday thru Friday from 8AM‑5PM
Anticipated start date: January, 2026
Training is on site and mandatory, ensuring you’re fully prepared for the role
Overnight Work Schedule Upon completion of training, you will work 40 hours per week on an overnight schedule that includes both Saturday and Sunday from 10:00 PM to 6:00 AM. You will receive two consecutive days off per week based on operational needs. Overtime opportunities are available!
Benefits That Power Your Life Joining FPL means joining a company that invests in your well‑being, your future, and your success. Our comprehensive benefits package includes:
401(k) Retirement Plan
Pension Plan
Who Thrives in This Role
Self‑driven and motivated
An excellent communicator — friendly, courteous, and helpful
A strong problem solver who can confidently resolve customer issues
Reliable and dependable in both attendance and performance
Someone with high integrity and a consistently positive attitude
Flexible and adaptable in a fast‑paced, changing environment
Committed to striving for excellence every day
About the Position As a full‑time Customer Support Representative II, you will work 40 hours per week and play a vital role in supporting more than 6 million valued customers across Florida. You’ll be part of a team committed to delivering exceptional service and ensuring that every customer receives timely, accurate, and compassionate support.
What You’ll Do
Handle a wide range of incoming customer calls, including power outages, billing inquiries, new service connections, and general account questions
Utilize state‑of‑the‑art technology that provides real‑time information, helping you resolve customer needs on the first call
Engage directly with customers to answer questions, resolve concerns, educate them on energy use, and support them when things don’t go as expected
Research, troubleshoot, and problem solve to deliver solution‑driven results
Take proactive steps and follow up when needed to achieve one‑contact resolution
Build emotional connections by listening actively, demonstrating empathy and professionalism, and embracing challenges with a growth mindset – we welcome new ideas and foster a culture of transparency, openness, and continuous improvement
Collaborate with supervisor, teammates, and colleagues across the organization using virtual tools such as Teams, Webex, and webcams to strengthen communication and teamwork
Job Duties & Responsibilities
Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills
Handles situations which require adaptation of response
Identifies who will handle more complex calls
Assists with agency inquiries and Medical Essential Service Program (MESP)
Transfers or refers sales leads
Reports fraudulent conditions to management
Performs other job‑related duties as assigned
Required Qualifications
Experience: 0+ years
Preferred Qualifications NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.
Employee Group:
Non Exempt Employee Type:
Full Time Job Category:
Customer Service Organization:
Florida Power & Light Company Relocation Provided:
No
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e‑mail to recruiting‑coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1‑844‑694‑4748. Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
NextEra Energy does not accept any unsolicited resumes or referrals from any third‑party recruiting firms or agencies. Please see our policy for more information.
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Jan 10, 2026
Location(s):
Miami, FL, US, 33134
Company:
NextEra Energy
Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.
Position Specific Description
At Florida Power & Light Company (FPL), we’re not just the largest electric utility in the nation — we’re a team of innovators, problem‑solvers, and customer champions committed to delivering safe, reliable, and affordable energy to nearly 12 million Floridians. With world‑class reliability and one of the cleanest, most efficient power generation fleets in the country, FPL is leading the way in shaping the future of energy.
If you’re looking for a career with purpose, stability, and growth, this is your moment.
Customer Service Representative II – Miami Starting Pay: $18/hour Location: 4200 West Flagler Street Miami, FL 33134 Position Type: Full‑Time, On‑Site (not remote)
Why You’ll Love Working Here
Be part of a company known for industry‑leading reliability
Make a real impact by supporting customers across Florida
Join a team that values growth, training, and internal career paths
Enjoy the stability and benefits that come with working for a major energy leader
Paid Training to Set You Up for Success We invest in you from day one
6‑8 weeks of comprehensive paid training Monday thru Friday from 8AM‑5PM
Anticipated start date: January, 2026
Training is on site and mandatory, ensuring you’re fully prepared for the role
Overnight Work Schedule Upon completion of training, you will work 40 hours per week on an overnight schedule that includes both Saturday and Sunday from 10:00 PM to 6:00 AM. You will receive two consecutive days off per week based on operational needs. Overtime opportunities are available!
Benefits That Power Your Life Joining FPL means joining a company that invests in your well‑being, your future, and your success. Our comprehensive benefits package includes:
401(k) Retirement Plan
Pension Plan
Who Thrives in This Role
Self‑driven and motivated
An excellent communicator — friendly, courteous, and helpful
A strong problem solver who can confidently resolve customer issues
Reliable and dependable in both attendance and performance
Someone with high integrity and a consistently positive attitude
Flexible and adaptable in a fast‑paced, changing environment
Committed to striving for excellence every day
About the Position As a full‑time Customer Support Representative II, you will work 40 hours per week and play a vital role in supporting more than 6 million valued customers across Florida. You’ll be part of a team committed to delivering exceptional service and ensuring that every customer receives timely, accurate, and compassionate support.
What You’ll Do
Handle a wide range of incoming customer calls, including power outages, billing inquiries, new service connections, and general account questions
Utilize state‑of‑the‑art technology that provides real‑time information, helping you resolve customer needs on the first call
Engage directly with customers to answer questions, resolve concerns, educate them on energy use, and support them when things don’t go as expected
Research, troubleshoot, and problem solve to deliver solution‑driven results
Take proactive steps and follow up when needed to achieve one‑contact resolution
Build emotional connections by listening actively, demonstrating empathy and professionalism, and embracing challenges with a growth mindset – we welcome new ideas and foster a culture of transparency, openness, and continuous improvement
Collaborate with supervisor, teammates, and colleagues across the organization using virtual tools such as Teams, Webex, and webcams to strengthen communication and teamwork
Job Duties & Responsibilities
Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills
Handles situations which require adaptation of response
Identifies who will handle more complex calls
Assists with agency inquiries and Medical Essential Service Program (MESP)
Transfers or refers sales leads
Reports fraudulent conditions to management
Performs other job‑related duties as assigned
Required Qualifications
Experience: 0+ years
Preferred Qualifications NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.
Employee Group:
Non Exempt Employee Type:
Full Time Job Category:
Customer Service Organization:
Florida Power & Light Company Relocation Provided:
No
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e‑mail to recruiting‑coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1‑844‑694‑4748. Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
NextEra Energy does not accept any unsolicited resumes or referrals from any third‑party recruiting firms or agencies. Please see our policy for more information.
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