CARNIVAL CRUISE LINES
Coordinator, Global Gaming Workforce Planning
CARNIVAL CRUISE LINES, Miami, Florida, us, 33222
As a Workforce Planning Coordinator within Global Gaming HR Operations, you will play a key role in supporting the seamless alignment of talent and operational needs across our fleet and shoreside teams. This role thrives in a fast-paced, service-oriented environment and focuses on using data and systems to drive smart, people-centered decisions. You’ll collaborate with HR, Operations, Marketing and Scheduling to ensure workforce plans are accurate, timely, and aligned with delivering exceptional guest and employee experiences. The ideal candidate is meticulous, highly organized, adaptable to change, and thrives in collaborative, cross-functional environments.
Essential Functions
Scheduling & Data Maintenance: Prepare and update crew schedules in alignment with operational needs and manning requirements; maintain accurate records in HR systems (e.g., CPS) and support data entry for workforce planning tools; monitor scheduling conflicts and escalate discrepancies to the supervisor; schedule casino crew, considering personal requests; schedule newly hired casino crew following guidance from talent acquisition; collaborate with Operations & Marketing on special projects/events/dry docks and ensure crew scheduling aligns with project requirements.
Workforce Planning Support: Assist with developing workforce planning aligned with long-term staffing objectives; support collection and consolidation of workforce data for reporting and analysis; coordinate with HR Services, Talent Acquisition, and Brand teams to ensure timely staffing actions; assist in tracking attrition, contract expirations, and onboarding timelines; provide strategic recommendations to leadership on staffing needs and crew movement; identify actions or recommendations related to staffing deviations based on observations (crew requests, schedule adjustments, skill changes).
Reporting & Documentation: Generate reports and summaries to support workforce planning decisions; maintain documentation of scheduling processes and standard operating procedures; support compliance by ensuring crew schedules align with internal policies and regulatory requirements.
Communication & Collaboration: Respond to inquiries from internal stakeholders regarding scheduling and workforce data; participate in team meetings and contribute to process improvement discussions; provide administrative support for workforce planning projects and initiatives; liaise with Shipboard Management, Port Agents, Manning Agents and internal partners to arrange embarkation/debarkation for crew; provide exemplary customer service while handling employee requests and questions; ensure timely distribution and reporting of crew assignments and relevant files to internal and external partners.
System & Tool Utilization: Apply workforce planning tools such as Tableau, CPS, and Excel to leverage data visualization for scheduling accuracy; assist in testing new system features and provide feedback to improve tool functionality; help maintain data integrity across platforms through regular audits and validations; ensure accurate system updates and prepare ad hoc reports as requested by Management.
Knowledge & Skills
Scope: The Coordinator - Workforce Planning reports to the Manager, Global Gaming HR Services, and is part of the Carnival Corporation Global Gaming HR department. This role involves collaboration with both Shoreside and Shipboard personnel and has global responsibilities across all brands.
Problem solving: The role involves identifying predictable gaps by discipline, role, and ship; reevaluating crew logistics and understanding the health of the talent pipeline; effective problem-solving to ensure smooth operations and alignment with business goals.
Impact: The role involves engaging stakeholders to align workforce planning with business goals and needs, maintaining operational efficiency and compliance with manning requirements.
Leadership: This role does not entail direct supervisory responsibilities but supports the Manager and collaborates with multiple departments to ensure effective crew scheduling and alignment with organizational goals. Strong collaboration and communication across stakeholders are essential.
Qualifications
Associate degree.
Proficiency in Microsoft Excel, analytical thinking, and familiarity with crew management systems.
Strong attention to detail and organizational skills.
Required: 1+ year of forecasting or scheduling experience.
Preferred: 2–3 years of workforce planning experience, especially in demand planning and scheduling environments.
Working experience within cruise or general travel-related industry preferred.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods.
Travel: Less than 25% with shipboard travel likely
Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.
This position is classified as “in-office.” It requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from home on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package includes a base salary and additional benefits. Non-sales roles participate in an annual cash bonus program; sales roles have incentive plans. Director and above roles may be eligible for Carnival’s discretionary equity incentive plan, plus comprehensive benefits.
Health Benefits: Medical, dental, and vision plans; Employee Assistance Program and mental health resources; additional programs include company-paid life insurance and disability coverage.
Financial Benefits: 401(k) with company match; Employee Stock Purchase plan.
Paid Time Off: Holidays, Vacation Time, Sick Time with specifics described in the original listing.
Other Benefits: Stand-by cruises, employee discounts, tuition reimbursement, on-site fitness center in Miami.
#Corp
#LI-Hybrid
#LI-EJ1
About Us
Carnival Corporation & plc is the world’s largest leisure travel company, with brands including Carnival Cruise Line, Holland America Line, Princess Cruises, Seabourn, P&O Cruises, Cunard Line, AIDA, and Costa Cruises.
Join us to be part of a global community that makes a difference. This position requires integrity, honesty, and respectful treatment of others, and a willingness to speak up when concerns arise.
Carnival Corporation & plc and Carnival Cruise Line are equal employment opportunity/affirmative action employers and do not discriminate on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, disability, or other protected classifications.
For reference, see:
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
#J-18808-Ljbffr
Essential Functions
Scheduling & Data Maintenance: Prepare and update crew schedules in alignment with operational needs and manning requirements; maintain accurate records in HR systems (e.g., CPS) and support data entry for workforce planning tools; monitor scheduling conflicts and escalate discrepancies to the supervisor; schedule casino crew, considering personal requests; schedule newly hired casino crew following guidance from talent acquisition; collaborate with Operations & Marketing on special projects/events/dry docks and ensure crew scheduling aligns with project requirements.
Workforce Planning Support: Assist with developing workforce planning aligned with long-term staffing objectives; support collection and consolidation of workforce data for reporting and analysis; coordinate with HR Services, Talent Acquisition, and Brand teams to ensure timely staffing actions; assist in tracking attrition, contract expirations, and onboarding timelines; provide strategic recommendations to leadership on staffing needs and crew movement; identify actions or recommendations related to staffing deviations based on observations (crew requests, schedule adjustments, skill changes).
Reporting & Documentation: Generate reports and summaries to support workforce planning decisions; maintain documentation of scheduling processes and standard operating procedures; support compliance by ensuring crew schedules align with internal policies and regulatory requirements.
Communication & Collaboration: Respond to inquiries from internal stakeholders regarding scheduling and workforce data; participate in team meetings and contribute to process improvement discussions; provide administrative support for workforce planning projects and initiatives; liaise with Shipboard Management, Port Agents, Manning Agents and internal partners to arrange embarkation/debarkation for crew; provide exemplary customer service while handling employee requests and questions; ensure timely distribution and reporting of crew assignments and relevant files to internal and external partners.
System & Tool Utilization: Apply workforce planning tools such as Tableau, CPS, and Excel to leverage data visualization for scheduling accuracy; assist in testing new system features and provide feedback to improve tool functionality; help maintain data integrity across platforms through regular audits and validations; ensure accurate system updates and prepare ad hoc reports as requested by Management.
Knowledge & Skills
Scope: The Coordinator - Workforce Planning reports to the Manager, Global Gaming HR Services, and is part of the Carnival Corporation Global Gaming HR department. This role involves collaboration with both Shoreside and Shipboard personnel and has global responsibilities across all brands.
Problem solving: The role involves identifying predictable gaps by discipline, role, and ship; reevaluating crew logistics and understanding the health of the talent pipeline; effective problem-solving to ensure smooth operations and alignment with business goals.
Impact: The role involves engaging stakeholders to align workforce planning with business goals and needs, maintaining operational efficiency and compliance with manning requirements.
Leadership: This role does not entail direct supervisory responsibilities but supports the Manager and collaborates with multiple departments to ensure effective crew scheduling and alignment with organizational goals. Strong collaboration and communication across stakeholders are essential.
Qualifications
Associate degree.
Proficiency in Microsoft Excel, analytical thinking, and familiarity with crew management systems.
Strong attention to detail and organizational skills.
Required: 1+ year of forecasting or scheduling experience.
Preferred: 2–3 years of workforce planning experience, especially in demand planning and scheduling environments.
Working experience within cruise or general travel-related industry preferred.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods.
Travel: Less than 25% with shipboard travel likely
Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.
This position is classified as “in-office.” It requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from home on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package includes a base salary and additional benefits. Non-sales roles participate in an annual cash bonus program; sales roles have incentive plans. Director and above roles may be eligible for Carnival’s discretionary equity incentive plan, plus comprehensive benefits.
Health Benefits: Medical, dental, and vision plans; Employee Assistance Program and mental health resources; additional programs include company-paid life insurance and disability coverage.
Financial Benefits: 401(k) with company match; Employee Stock Purchase plan.
Paid Time Off: Holidays, Vacation Time, Sick Time with specifics described in the original listing.
Other Benefits: Stand-by cruises, employee discounts, tuition reimbursement, on-site fitness center in Miami.
#Corp
#LI-Hybrid
#LI-EJ1
About Us
Carnival Corporation & plc is the world’s largest leisure travel company, with brands including Carnival Cruise Line, Holland America Line, Princess Cruises, Seabourn, P&O Cruises, Cunard Line, AIDA, and Costa Cruises.
Join us to be part of a global community that makes a difference. This position requires integrity, honesty, and respectful treatment of others, and a willingness to speak up when concerns arise.
Carnival Corporation & plc and Carnival Cruise Line are equal employment opportunity/affirmative action employers and do not discriminate on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, disability, or other protected classifications.
For reference, see:
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
#J-18808-Ljbffr