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This role leads a single-location retail store for an exciting national, VC-backed, experience-led specialty retail brand. The Manager is accountable for overall retail performance, including revenue growth, operational excellence, team leadership, and delivering an elevated, trust-driven customer experience.
This role is a hands-on leadership position suited for someone who thrives in fast-paced, service-oriented environments and knows how to drive results through people. The Manager sets clear expectations, coaches performance, and creates an environment where both guests and team members feel confident, welcomed, and supported. You will serve as the primary owner of the store’s day-to-day operations and long-term success.
Key Responsibilities Operations
Own overall store performance, including sales results and key operational metrics
Review and interpret business reports to identify trends, opportunities, and corrective actions
Delegate responsibilities across the leadership team and ensure consistent follow-through
Manage schedules within labor targets and conduct routine payroll audits for accuracy
Uphold rigorous operational standards and inventory controls
Partner closely with leadership to ensure consistent training and adherence to operational standards
Guest Experience
Create a welcoming, consultative, and high-touch experience for every guest
Model best-in-class service recovery and ensure customer feedback is actively addressed
Monitor reviews and guest insights, escalating patterns and opportunities for improvement
Leadership & Team Development
Recruit, develop, and lead a high-performing team
Provide regular coaching, performance feedback, and growth opportunities
Foster a culture rooted in trust, inclusion, accountability, and collaboration
Navigate employee relations thoughtfully in partnership with internal support teams
Lead teams through change with clarity, empathy, and consistency
Qualifications
Minimum of 2 years in a people-management role in a customer-facing environment
Experience leading teams of 7+ employees, including roles with defined operational procedures
On-site presence required at least five days per week with open availability
Weekend availability required excluding approved PTO
Ability to stand for extended periods and lift up to 20 lbs.
Strong operational and financial judgment with a proven ability to meet or exceed goals
Organized, adaptable, and effective in fast-changing environments
Medical, dental, and vision coverage
Mental health and work-life support resources
Paid time off and paid parental leave
Employee discounts and additional voluntary benefits
Salary: $65,000 annually
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This role is a hands-on leadership position suited for someone who thrives in fast-paced, service-oriented environments and knows how to drive results through people. The Manager sets clear expectations, coaches performance, and creates an environment where both guests and team members feel confident, welcomed, and supported. You will serve as the primary owner of the store’s day-to-day operations and long-term success.
Key Responsibilities Operations
Own overall store performance, including sales results and key operational metrics
Review and interpret business reports to identify trends, opportunities, and corrective actions
Delegate responsibilities across the leadership team and ensure consistent follow-through
Manage schedules within labor targets and conduct routine payroll audits for accuracy
Uphold rigorous operational standards and inventory controls
Partner closely with leadership to ensure consistent training and adherence to operational standards
Guest Experience
Create a welcoming, consultative, and high-touch experience for every guest
Model best-in-class service recovery and ensure customer feedback is actively addressed
Monitor reviews and guest insights, escalating patterns and opportunities for improvement
Leadership & Team Development
Recruit, develop, and lead a high-performing team
Provide regular coaching, performance feedback, and growth opportunities
Foster a culture rooted in trust, inclusion, accountability, and collaboration
Navigate employee relations thoughtfully in partnership with internal support teams
Lead teams through change with clarity, empathy, and consistency
Qualifications
Minimum of 2 years in a people-management role in a customer-facing environment
Experience leading teams of 7+ employees, including roles with defined operational procedures
On-site presence required at least five days per week with open availability
Weekend availability required excluding approved PTO
Ability to stand for extended periods and lift up to 20 lbs.
Strong operational and financial judgment with a proven ability to meet or exceed goals
Organized, adaptable, and effective in fast-changing environments
Medical, dental, and vision coverage
Mental health and work-life support resources
Paid time off and paid parental leave
Employee discounts and additional voluntary benefits
Salary: $65,000 annually
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