Albertsons Companies
DUTIES AND RESPONSIBILITIES
Customer Service & Front-End Leadership
Champion corporate and division customer service programs to meet or exceed division goals.
Answer and respond to incoming calls; resolve customer complaints and report to Store Director as appropriate.
Serve as overflow cashier when needed.
Coordinate and implement front-end programs, including Community Relations promotions, to help the store meet Division goals.
Staff Management
Manage and schedule duties of Front End Clerks, Courtesy Clerks, Service Operations Assistant, Service Supervisors, and Customer Service Center Clerks.
Create department schedules using computer scheduling programs; post schedules timely and communicate changes as needed.
Interview and recommend hires for Front End Clerks and Courtesy Clerks with Store Director approval.
Recommend corrective actions for front-end employees to Store Director.
Oversee coordination of front-end employee training in conjunction with the Administrative Coordinator.
Attend required training and sales meetings.
Operational Oversight
Direct and supervise front-end operations, including:
Monitoring customer traffic flow and checkout lane coverage
Maintaining cleanliness and appearance of front-end sales floor, restrooms, entryway, and parking lot
Ensure accurate operation and functionality of the Point of Sale system.
Maintain fresh, full appearance of checkstand merchandisers and ensure proper signage.
Ensure front-end equipment is operational; implement emergency procedures for equipment malfunctions.
Financial & Cash Management
Manage departmental budgets and financial objectives; comply with service scores, sales, quarterly labor, bag expense, cash shortages/overages, and check expense projections.
Handle cash flow requirements including deposits, armored car service, safe transactions, till issues, approving checks and refunds, and monitoring cashier funds.
Complete and ensure completion of all front-end forms.
Review refund, void, and override reports to control excess transactions.
Responsible for ordering and balancing money orders, bus passes, lottery, gift cards, postage, and commission income items (if applicable).
Compliance & Loss Prevention
Ensure compliance with Company policies and procedures, including:
Cash Handling
Employee Purchase
Restricted Product Sale (alcohol/tobacco)
Coupon and Gift Card policies
Scan accuracy
Scheduling of minors
Product Return Policy
WIC
Sanitation, safety, and security
Grooming and dress code standards
Check acceptance
Partner with Division Loss Prevention and Administrative Coordinator to resolve cash and shrink issues.
Work with Scan/FMC Team to correct scanning file problems promptly.
Administrative Responsibilities
Maintain confidentiality regarding employees, store sales, and Company information.
Maintain accurate department records.
#J-18808-Ljbffr
Champion corporate and division customer service programs to meet or exceed division goals.
Answer and respond to incoming calls; resolve customer complaints and report to Store Director as appropriate.
Serve as overflow cashier when needed.
Coordinate and implement front-end programs, including Community Relations promotions, to help the store meet Division goals.
Staff Management
Manage and schedule duties of Front End Clerks, Courtesy Clerks, Service Operations Assistant, Service Supervisors, and Customer Service Center Clerks.
Create department schedules using computer scheduling programs; post schedules timely and communicate changes as needed.
Interview and recommend hires for Front End Clerks and Courtesy Clerks with Store Director approval.
Recommend corrective actions for front-end employees to Store Director.
Oversee coordination of front-end employee training in conjunction with the Administrative Coordinator.
Attend required training and sales meetings.
Operational Oversight
Direct and supervise front-end operations, including:
Monitoring customer traffic flow and checkout lane coverage
Maintaining cleanliness and appearance of front-end sales floor, restrooms, entryway, and parking lot
Ensure accurate operation and functionality of the Point of Sale system.
Maintain fresh, full appearance of checkstand merchandisers and ensure proper signage.
Ensure front-end equipment is operational; implement emergency procedures for equipment malfunctions.
Financial & Cash Management
Manage departmental budgets and financial objectives; comply with service scores, sales, quarterly labor, bag expense, cash shortages/overages, and check expense projections.
Handle cash flow requirements including deposits, armored car service, safe transactions, till issues, approving checks and refunds, and monitoring cashier funds.
Complete and ensure completion of all front-end forms.
Review refund, void, and override reports to control excess transactions.
Responsible for ordering and balancing money orders, bus passes, lottery, gift cards, postage, and commission income items (if applicable).
Compliance & Loss Prevention
Ensure compliance with Company policies and procedures, including:
Cash Handling
Employee Purchase
Restricted Product Sale (alcohol/tobacco)
Coupon and Gift Card policies
Scan accuracy
Scheduling of minors
Product Return Policy
WIC
Sanitation, safety, and security
Grooming and dress code standards
Check acceptance
Partner with Division Loss Prevention and Administrative Coordinator to resolve cash and shrink issues.
Work with Scan/FMC Team to correct scanning file problems promptly.
Administrative Responsibilities
Maintain confidentiality regarding employees, store sales, and Company information.
Maintain accurate department records.
#J-18808-Ljbffr