Axelon Services Corporation
Operations Analyst
Location: Norfolk, VA | Duration: 12 Months | Local Candidate ONLY, fully onsite position | Interview: In Person Interview
This is an entry level role, please submit entry level candidates.
Top Required Skills
Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels
Ability to work under pressure and make well thought out decisions
Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans
Strong customer service skills with prior experience in a long‑term hands‑on operations analyst role supporting internal and external clients
Prior dispatch skills (911 operations centers, utilities operations centers, etc.)
Soft Skill Requirements (Team Fit & Personality)
Strong communication skills both verbal and written
Ability to lead, collaborate, or work effectively in a variety of teams, including multi‑disciplinary teams
High Level Project Overview Monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non‑outage work for first responders, and talk with customers to determine power issues they are having.
Preferred Experience Prior utilities operations center experience or 911 operations center experience as an operations analyst is a plus.
Preferred Years of Experience Nice to have hands‑on dispatch/operations center experience.
Education Minimum: High School Diploma/GED.
Sensitive Information Handling Will this candidate be dealing with Private Personal Information (PPI), Company Sensitive Information, or Credit Sensitive Information? Yes
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This is an entry level role, please submit entry level candidates.
Top Required Skills
Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels
Ability to work under pressure and make well thought out decisions
Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans
Strong customer service skills with prior experience in a long‑term hands‑on operations analyst role supporting internal and external clients
Prior dispatch skills (911 operations centers, utilities operations centers, etc.)
Soft Skill Requirements (Team Fit & Personality)
Strong communication skills both verbal and written
Ability to lead, collaborate, or work effectively in a variety of teams, including multi‑disciplinary teams
High Level Project Overview Monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non‑outage work for first responders, and talk with customers to determine power issues they are having.
Preferred Experience Prior utilities operations center experience or 911 operations center experience as an operations analyst is a plus.
Preferred Years of Experience Nice to have hands‑on dispatch/operations center experience.
Education Minimum: High School Diploma/GED.
Sensitive Information Handling Will this candidate be dealing with Private Personal Information (PPI), Company Sensitive Information, or Credit Sensitive Information? Yes
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