TalentBurst, Inc.
Operations Analyst
12+ Months
|
Norfolk, VA
Top Required Skills
Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels
Ability to work under pressure and make well thought out decisions
Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans
Strong Customer service skills with prior experience in a long‑term hands‑on operations analyst role supporting internal and external clients
Prior dispatch skills (911 operations centers, utilities operations centers, etc.)
Soft Skill Requirements
Strong communication skills both verbal and written
Ability to lead, collaborate, or work effectively in a variety of teams, including multi‑disciplinary teams
High Level Project Overview Monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non‑outage work for first responders, talk with customers to determine power issues they are having.
Preferred Experience
Nice to have hands‑on dispatch/operations center experience
Education
Minimum High School Diploma/GED
Industry Experience Preference
Prior utilities operations center experience or 911 operations center experience as an operations analyst
Company Description Founded in 2002 by three former Monster.com executives; TalentBurst is an award‑winning full‑service staffing firm working directly with Fortune 500 companies in the US and Canada. We specialize in contract and contract‑to‑permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA; Miami, FL; Christiansburg, VA; Vineland, NJ; Houston, TX; & downtown San Francisco, CA.
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|
Norfolk, VA
Top Required Skills
Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels
Ability to work under pressure and make well thought out decisions
Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans
Strong Customer service skills with prior experience in a long‑term hands‑on operations analyst role supporting internal and external clients
Prior dispatch skills (911 operations centers, utilities operations centers, etc.)
Soft Skill Requirements
Strong communication skills both verbal and written
Ability to lead, collaborate, or work effectively in a variety of teams, including multi‑disciplinary teams
High Level Project Overview Monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non‑outage work for first responders, talk with customers to determine power issues they are having.
Preferred Experience
Nice to have hands‑on dispatch/operations center experience
Education
Minimum High School Diploma/GED
Industry Experience Preference
Prior utilities operations center experience or 911 operations center experience as an operations analyst
Company Description Founded in 2002 by three former Monster.com executives; TalentBurst is an award‑winning full‑service staffing firm working directly with Fortune 500 companies in the US and Canada. We specialize in contract and contract‑to‑permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA; Miami, FL; Christiansburg, VA; Vineland, NJ; Houston, TX; & downtown San Francisco, CA.
#J-18808-Ljbffr