Calista Brice
Service Advisor Warranty Administrator
Calista Brice, Anchorage, Alaska, United States, 99507
Service Advisor / Warranty Administrator
Location:
Anchorage, Alaska, USA
Company:
Yukon Equipment Inc. (Regular)
Pay Rate:
$25 – $30 per hour
Why Choose Us As a proud subsidiary of Calista Brice, we are part of a family of 20 companies tackling tough construction, environmental, and technical challenges. Our team blends cultural values with practical innovation to create meaningful impact. You’ll experience the stability of a large organization while enjoying the close-knit community and entrepreneurial spirit of a smaller company, with opportunities to grow across our diverse family of businesses.
About Yukon Equipment Inc. Yukon Equipment is Alaska’s oldest locally‑owned heavy equipment dealer. We support construction projects with sales, rentals, repairs, and parts for a wide range of machinery. With locations in Anchorage, Wasilla, and Fairbanks, our technical experts help builders find exactly what they need to get the job done right.
What You’ll Do As the Service Advisor / Warranty Administrator you will work onsite in Anchorage, AK, and be responsible for ensuring the dealership receives payment for warranty work by accurately preparing, submitting, and following up on invoicing—including manufacturer campaigns and Product Improvement Programs. This role may also involve performing clerical and administrative tasks to support overall dealership operations.
Responsibilities
Process all warranty paperwork and electronic claims within manufacturer timelines.
Coordinate with Accounts Receivable once the work order is finalized and the customer has been notified; forward the invoice to the Accounts Receivable team.
Prepare internal reports on service performance, work order status, and claim recovery.
Open and log work orders upon shop request.
Create and manage service work orders ensuring accuracy in customer and equipment information.
Verify criteria required for warranty payment by manufacturer.
Understand key CASE equipment platforms (e.g., backhoes, skid steers, dozers, excavators, tractors) and associated systems.
Prepare, submit, and track manufacturer warranty claims and campaign (PIP) repairs.
Maintain an up‑to‑date understanding of heavy equipment systems, OEM campaigns, and service bulletins.
Arrange for parts requests to be returned to manufacturers.
Resubmit all rejected claims promptly.
Assist with reconciling warranty receivables.
Track warranty parts by work order date of replacement and disposal date.
Maintain warranty and PIP records as required by the warrantor.
Complete special projects as assigned.
Prepare customer internal and warranty work orders for closing.
Process external vendor invoices (shop supplies, sublet repairs) and bill to the appropriate work order.
Promote a clean and organized work environment supporting shop safety protocols.
Assist in resolving customer complaints or service issues in a timely and professional manner.
Work in a constant state of alertness and in a safe manner.
Perform other duties as assigned.
Supervisory Functions This position does not have supervisory responsibilities.
Knowledge, Skills & Abilities
Basic knowledge of warranty reimbursement process for Case New Holland (CNH) and ability to perform related tasks.
Knowledge of CASE construction equipment including skid steers, backhoes, dozers, loaders, and tractors.
Ability to troubleshoot service issues and coordinate efficient resolutions involving technicians, parts, and warranty departments.
Works effectively with technicians, parts personnel, warranty admins, and sales staff to ensure smooth service department operations.
Ability to stay calm and productive under tight deadlines, customer demands, and unexpected service requests.
Knowledge and ability to stay current with CASE product updates, changes, and evolving service practices.
Basic accounting knowledge.
Knowledge of dealership practices and manufacturer relations.
Ability to use standard office equipment and perform clerical/administrative tasks.
Exceptional time‑management skills.
Detail‑oriented, organized, and proactive follow‑up.
Basic math skills (add, subtract, multiply, divide with whole numbers, fractions, decimals).
Strong listening, verbal, and written communication skills.
Team‑player who asks for assistance when needed.
Basic computer business software knowledge; proficient with Microsoft Office preferred.
Typing speed of 45 WPM and ten‑key by touch.
Ability to read and understand documents such as warranty guidelines, safety rules, and company SOPs.
Adaptability to changing tasks and environments; manage competing demands.
Basic knowledge of heavy‑equipment models and functions in the construction industry.
Professional appearance.
Experience working in a Native Corporation multi‑business environment.
Minimum Qualifications
High School Diploma or GED equivalent.
Minimum of one (1) year related experience or training; a degree from an accredited college or technical school is acceptable.
Experience with database and word‑processing software; Microsoft preferred.
Valid state driver’s license and approval to operate a vehicle under the company’s Driving Policy.
Ability to pass drug, driving, and background screenings.
Preferred Qualifications
Knowledge of dealership practices and manufacturer relations.
Working Environment The environment is typically fast‑paced and customer‑service oriented. Work may be performed in the office or at indoor and outdoor job sites. Adaptability regarding schedule and design changes and occasional overtime for immediate field support or bid processing may be required.
Benefits and Compensation
Competitive wages and annual performance‑based bonus programs.
Mentorship Program to pair seasoned professionals with newer employees.
Tuition reimbursement.
Health insurance through the Federal Employee Benefit Program (FEHB) with several plans and low employee premiums.
FSA/HSA health and dependent‑care options with HDHP.
Dental and vision insurance.
Employee Assistance Program.
Company‑paid life insurance, AD&D, and LTD.
Optional voluntary life insurance, AD&D, STD, accident, cancer/critical illness, and whole‑life insurance.
Paid time off: 0‑2 years (15 days), 3‑5 years (23 days), 6‑9 years (27 days), 10‑14 years (30 days), 15‑19 years (33 days), 20+ years (37.5 days); Ten regular holidays, one bonus, work anniversary, and floating holiday.
401(k) match up to 6% of contribution (0.50 on the dollar).
Equal Employment Opportunity Statement As an Equal Opportunity/Affirmative Action Employer we believe in each person’s potential and will help you reach yours. We select, place, train, and promote the most qualified individuals based on work quality, attitude, experience, and other non‑work‑related factors. Our policy of non‑discrimination applies to all terms and conditions of employment, including recruitment, hiring, training, promotion, transfer, compensation, benefits, and termination.
Preference Statement Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code § 1626(g).
Reasonable Accommodation We provide reasonable accommodations in accordance with applicable state and federal laws to all qualified individuals with physical or mental disabilities.
Application Process To apply, visit our careers page and select
Yukon Equipment Inc
under the company tab. For questions or assistance with applicant accommodation, please contact the Human Resources Department.
#J-18808-Ljbffr
Anchorage, Alaska, USA
Company:
Yukon Equipment Inc. (Regular)
Pay Rate:
$25 – $30 per hour
Why Choose Us As a proud subsidiary of Calista Brice, we are part of a family of 20 companies tackling tough construction, environmental, and technical challenges. Our team blends cultural values with practical innovation to create meaningful impact. You’ll experience the stability of a large organization while enjoying the close-knit community and entrepreneurial spirit of a smaller company, with opportunities to grow across our diverse family of businesses.
About Yukon Equipment Inc. Yukon Equipment is Alaska’s oldest locally‑owned heavy equipment dealer. We support construction projects with sales, rentals, repairs, and parts for a wide range of machinery. With locations in Anchorage, Wasilla, and Fairbanks, our technical experts help builders find exactly what they need to get the job done right.
What You’ll Do As the Service Advisor / Warranty Administrator you will work onsite in Anchorage, AK, and be responsible for ensuring the dealership receives payment for warranty work by accurately preparing, submitting, and following up on invoicing—including manufacturer campaigns and Product Improvement Programs. This role may also involve performing clerical and administrative tasks to support overall dealership operations.
Responsibilities
Process all warranty paperwork and electronic claims within manufacturer timelines.
Coordinate with Accounts Receivable once the work order is finalized and the customer has been notified; forward the invoice to the Accounts Receivable team.
Prepare internal reports on service performance, work order status, and claim recovery.
Open and log work orders upon shop request.
Create and manage service work orders ensuring accuracy in customer and equipment information.
Verify criteria required for warranty payment by manufacturer.
Understand key CASE equipment platforms (e.g., backhoes, skid steers, dozers, excavators, tractors) and associated systems.
Prepare, submit, and track manufacturer warranty claims and campaign (PIP) repairs.
Maintain an up‑to‑date understanding of heavy equipment systems, OEM campaigns, and service bulletins.
Arrange for parts requests to be returned to manufacturers.
Resubmit all rejected claims promptly.
Assist with reconciling warranty receivables.
Track warranty parts by work order date of replacement and disposal date.
Maintain warranty and PIP records as required by the warrantor.
Complete special projects as assigned.
Prepare customer internal and warranty work orders for closing.
Process external vendor invoices (shop supplies, sublet repairs) and bill to the appropriate work order.
Promote a clean and organized work environment supporting shop safety protocols.
Assist in resolving customer complaints or service issues in a timely and professional manner.
Work in a constant state of alertness and in a safe manner.
Perform other duties as assigned.
Supervisory Functions This position does not have supervisory responsibilities.
Knowledge, Skills & Abilities
Basic knowledge of warranty reimbursement process for Case New Holland (CNH) and ability to perform related tasks.
Knowledge of CASE construction equipment including skid steers, backhoes, dozers, loaders, and tractors.
Ability to troubleshoot service issues and coordinate efficient resolutions involving technicians, parts, and warranty departments.
Works effectively with technicians, parts personnel, warranty admins, and sales staff to ensure smooth service department operations.
Ability to stay calm and productive under tight deadlines, customer demands, and unexpected service requests.
Knowledge and ability to stay current with CASE product updates, changes, and evolving service practices.
Basic accounting knowledge.
Knowledge of dealership practices and manufacturer relations.
Ability to use standard office equipment and perform clerical/administrative tasks.
Exceptional time‑management skills.
Detail‑oriented, organized, and proactive follow‑up.
Basic math skills (add, subtract, multiply, divide with whole numbers, fractions, decimals).
Strong listening, verbal, and written communication skills.
Team‑player who asks for assistance when needed.
Basic computer business software knowledge; proficient with Microsoft Office preferred.
Typing speed of 45 WPM and ten‑key by touch.
Ability to read and understand documents such as warranty guidelines, safety rules, and company SOPs.
Adaptability to changing tasks and environments; manage competing demands.
Basic knowledge of heavy‑equipment models and functions in the construction industry.
Professional appearance.
Experience working in a Native Corporation multi‑business environment.
Minimum Qualifications
High School Diploma or GED equivalent.
Minimum of one (1) year related experience or training; a degree from an accredited college or technical school is acceptable.
Experience with database and word‑processing software; Microsoft preferred.
Valid state driver’s license and approval to operate a vehicle under the company’s Driving Policy.
Ability to pass drug, driving, and background screenings.
Preferred Qualifications
Knowledge of dealership practices and manufacturer relations.
Working Environment The environment is typically fast‑paced and customer‑service oriented. Work may be performed in the office or at indoor and outdoor job sites. Adaptability regarding schedule and design changes and occasional overtime for immediate field support or bid processing may be required.
Benefits and Compensation
Competitive wages and annual performance‑based bonus programs.
Mentorship Program to pair seasoned professionals with newer employees.
Tuition reimbursement.
Health insurance through the Federal Employee Benefit Program (FEHB) with several plans and low employee premiums.
FSA/HSA health and dependent‑care options with HDHP.
Dental and vision insurance.
Employee Assistance Program.
Company‑paid life insurance, AD&D, and LTD.
Optional voluntary life insurance, AD&D, STD, accident, cancer/critical illness, and whole‑life insurance.
Paid time off: 0‑2 years (15 days), 3‑5 years (23 days), 6‑9 years (27 days), 10‑14 years (30 days), 15‑19 years (33 days), 20+ years (37.5 days); Ten regular holidays, one bonus, work anniversary, and floating holiday.
401(k) match up to 6% of contribution (0.50 on the dollar).
Equal Employment Opportunity Statement As an Equal Opportunity/Affirmative Action Employer we believe in each person’s potential and will help you reach yours. We select, place, train, and promote the most qualified individuals based on work quality, attitude, experience, and other non‑work‑related factors. Our policy of non‑discrimination applies to all terms and conditions of employment, including recruitment, hiring, training, promotion, transfer, compensation, benefits, and termination.
Preference Statement Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code § 1626(g).
Reasonable Accommodation We provide reasonable accommodations in accordance with applicable state and federal laws to all qualified individuals with physical or mental disabilities.
Application Process To apply, visit our careers page and select
Yukon Equipment Inc
under the company tab. For questions or assistance with applicant accommodation, please contact the Human Resources Department.
#J-18808-Ljbffr