Ethos Veterinary Health
Surgery Veterinary Client Patient Liaison, AVS
Ethos Veterinary Health, Santa Barbara, California, us, 93190
Surgery Veterinary Client Patient Liaison, AVS
Client Patient Liaison - Advanced Veterinary Specialists
Compensation range: $21 - $25 hourly.
Position Overview As the Client Patient Liaison for our Surgery Department, you’ll play a vital role in ensuring a smooth and supportive experience for both clients and staff. You’ll be the central point of contact for pet owners—helping them navigate scheduling, communication, and billing—while collaborating closely with our clinical team to ensure continuity of care.
Key Responsibilities
Scheduling & Coordination:
Manage surgery consultations and follow-up appointments to ensure efficiency and excellent client experience.
Client Communication:
Serve as the primary liaison for incoming calls and messages related to surgical patients, providing timely, compassionate, and informative responses.
Billing Support:
Assist clients with estimates, billing questions, and insurance documentation; partner with the billing team to resolve concerns quickly.
Record Management:
Maintain accurate and up-to-date documentation of all communications, appointments, and financial interactions.
Team Collaboration:
Work closely with surgeons, technicians, and support staff to keep the surgery department organized, informed, and running smoothly.
Customer Service:
Deliver exceptional, empathetic service to every client, supporting pet owners through the surgical process with care and professionalism.
What You Bring
Prior experience in a veterinary, medical, or client-facing service environment
Excellent verbal and written communication skills
Strong organizational and time-management abilities
Familiarity with veterinary scheduling and medical records systems (preferred)
A proactive, compassionate, and detail-oriented mindset
Qualifications
Experience in a veterinary, healthcare, or customer service role.
Excellent organizational and multitasking skills.
Strong communication skills, both written and verbal.
Familiarity with scheduling software and electronic medical records (EMRs) preferred.
Ability to handle sensitive and confidential information with discretion.
Compassionate and service-oriented mindset, with a commitment to providing a positive experience for clients and their pets.
Working Conditions
Office setting within hospital environment.
May require occasional weekend or evening hours, depending on client needs and department operations.
Benefits
Full‑time benefits include health, dental, vision, disability and life insurances, flex‑spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms.
Highly competitive and comparable wages based on experience and skill set.
Competitive Vet Assistant and RVT CE allowance annually.
VetBloom access: Race approved continuing education, training, and curriculum library.
License application and renewal reimbursement for RVT’s.
Opportunities for growth and advancement.
Ethos Veterinary Health is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
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Compensation range: $21 - $25 hourly.
Position Overview As the Client Patient Liaison for our Surgery Department, you’ll play a vital role in ensuring a smooth and supportive experience for both clients and staff. You’ll be the central point of contact for pet owners—helping them navigate scheduling, communication, and billing—while collaborating closely with our clinical team to ensure continuity of care.
Key Responsibilities
Scheduling & Coordination:
Manage surgery consultations and follow-up appointments to ensure efficiency and excellent client experience.
Client Communication:
Serve as the primary liaison for incoming calls and messages related to surgical patients, providing timely, compassionate, and informative responses.
Billing Support:
Assist clients with estimates, billing questions, and insurance documentation; partner with the billing team to resolve concerns quickly.
Record Management:
Maintain accurate and up-to-date documentation of all communications, appointments, and financial interactions.
Team Collaboration:
Work closely with surgeons, technicians, and support staff to keep the surgery department organized, informed, and running smoothly.
Customer Service:
Deliver exceptional, empathetic service to every client, supporting pet owners through the surgical process with care and professionalism.
What You Bring
Prior experience in a veterinary, medical, or client-facing service environment
Excellent verbal and written communication skills
Strong organizational and time-management abilities
Familiarity with veterinary scheduling and medical records systems (preferred)
A proactive, compassionate, and detail-oriented mindset
Qualifications
Experience in a veterinary, healthcare, or customer service role.
Excellent organizational and multitasking skills.
Strong communication skills, both written and verbal.
Familiarity with scheduling software and electronic medical records (EMRs) preferred.
Ability to handle sensitive and confidential information with discretion.
Compassionate and service-oriented mindset, with a commitment to providing a positive experience for clients and their pets.
Working Conditions
Office setting within hospital environment.
May require occasional weekend or evening hours, depending on client needs and department operations.
Benefits
Full‑time benefits include health, dental, vision, disability and life insurances, flex‑spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms.
Highly competitive and comparable wages based on experience and skill set.
Competitive Vet Assistant and RVT CE allowance annually.
VetBloom access: Race approved continuing education, training, and curriculum library.
License application and renewal reimbursement for RVT’s.
Opportunities for growth and advancement.
Ethos Veterinary Health is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
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