GenesisCare U.S.
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Patient Services Specialist
role at
GenesisCare U.S.
Position: Patient Services Specialist. Location:
Jupiter, FL .
Why Join Us? SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in‑house pharmacy and laboratory capabilities, care management, theranostics, cutting‑edge diagnostic imaging, and clinical research. We are dedicated to recruiting top‑tier physicians to help increase access to affordable, high‑quality care throughout the state.
Job Description As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and physicians to ensure that a high‑quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient’s and clinical teams.
Key Responsibilities
Customer Service
Monitoring and reacting to patient feedback
Monitoring the flow of patients and directing as appropriate
Answering and attending to all telephone calls in a timely manner
Responding to queries in accordance with the privacy policy
Having a breadth of service knowledge to respond to patient queries
Providing support to physicians and other internal customers, as required
Assist with patient questions regarding billing and insurance payments
Maintenance and improvement of the patients’ waiting room
Maintaining the look and feel of both patient and employee‑facing spaces, restocking supplies, and organization
Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign‑in protocols
Maintaining the Integrity of Patient Records
Scheduling physician appointments with regard to availability & appropriate timeframes
Undertaking all actions to support a physician’s clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
Admitting and discharging patients, prior to and following consultation, evaluation and follow‑up appointments
Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
Ensuring all documentation and correspondence required for the consultation appointment is registered
Creating referring doctor records as required
Following up on referrals
Document management
Qualifications
High School Diploma or equivalent
Demonstrated ability in an administrative role within a busy, customer‑focused environment, medical preferred.
Handle and resolve urgent matters and time‑critical medical appointments
Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
Proven experience to work effectively both independently and in a team environment.
Knowledge of patient billing systems and related funding mechanisms.
Ability to use clinical administration systems, as well as Microsoft Office software
Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
Flexible approach to work
Travel as required to other centers
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at GenesisCare U.S. by 2x.
#J-18808-Ljbffr
Patient Services Specialist
role at
GenesisCare U.S.
Position: Patient Services Specialist. Location:
Jupiter, FL .
Why Join Us? SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in‑house pharmacy and laboratory capabilities, care management, theranostics, cutting‑edge diagnostic imaging, and clinical research. We are dedicated to recruiting top‑tier physicians to help increase access to affordable, high‑quality care throughout the state.
Job Description As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and physicians to ensure that a high‑quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient’s and clinical teams.
Key Responsibilities
Customer Service
Monitoring and reacting to patient feedback
Monitoring the flow of patients and directing as appropriate
Answering and attending to all telephone calls in a timely manner
Responding to queries in accordance with the privacy policy
Having a breadth of service knowledge to respond to patient queries
Providing support to physicians and other internal customers, as required
Assist with patient questions regarding billing and insurance payments
Maintenance and improvement of the patients’ waiting room
Maintaining the look and feel of both patient and employee‑facing spaces, restocking supplies, and organization
Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign‑in protocols
Maintaining the Integrity of Patient Records
Scheduling physician appointments with regard to availability & appropriate timeframes
Undertaking all actions to support a physician’s clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
Admitting and discharging patients, prior to and following consultation, evaluation and follow‑up appointments
Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
Ensuring all documentation and correspondence required for the consultation appointment is registered
Creating referring doctor records as required
Following up on referrals
Document management
Qualifications
High School Diploma or equivalent
Demonstrated ability in an administrative role within a busy, customer‑focused environment, medical preferred.
Handle and resolve urgent matters and time‑critical medical appointments
Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
Proven experience to work effectively both independently and in a team environment.
Knowledge of patient billing systems and related funding mechanisms.
Ability to use clinical administration systems, as well as Microsoft Office software
Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
Flexible approach to work
Travel as required to other centers
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at GenesisCare U.S. by 2x.
#J-18808-Ljbffr