Girl Scouts Hornets Nest Council
Girl Scouts Products & Cookie Program Manager
Girl Scouts Hornets Nest Council, Charlotte, North Carolina, United States, 28245
REPORTS TO : Director of Product Program
STATUS : Full Time
POSITION SUMMARY The ideal candidate will enjoy building relationships with volunteers and collaborating with other departments, who are invested in supporting the next generation of female entrepreneurs.
DUTIES AS THE PRODUCT PROGRAM MANAGER WILL INCLUDE SUCCESSFULLY PERFORMING THE FOLLOWING>
Strategic Program Planning: Develop and implement strategic initiatives to engage girls and volunteers, operationalize new program initiatives, and track key performance metrics.
Volunteer & Stakeholder Engagement: Recruit, train, and support volunteers and staff; develop training materials and provide guidance to ensure a positive program experience.
Marketing & Program Promotion: Collaborate on marketing strategies, update digital and print content, and create initiatives that motivate participation across all stakeholders.
Team Leadership & Auditing: Hire, coach, and manage staff; oversee auditing of funds and vendor systems, ensuring accountability, accuracy, and interdepartmental communication.
SUCCESS FACTORS Interpersonal & Communication Skills – Communicates in a concise, effective and organized manner. Able to tailor messages to diverse audiences (girls, parents and adult volunteers).
Strong Time and Project Management Skills – Lead individuals and teams by keeping people on task and fulfilling project commitments by designated deadlines.
Financial Management – Monitors sales, expenditures, and delinquencies. Continuously compares financial transactions against departmental budget.
Decision Making & Accountability – Ability to gather the right tools, engage the right people and research information that will result in an objective outcome.
Customer Service – Provide excellent customer service by finding ways to better serve our stakeholders needs. Work towards creating an atmosphere of cooperation and friendliness when resolving problems for a broad spectrum of customers.
QUALIFICATIONS AND EDUCATION
Bachelor’s degree preferred; related experience considered of no less than 3 years in program/marketing or similar background.
Willingness to maintain standards, carry out the mission and adhere to the policies of GSUSA and Girl Scouts Hornets' Nest.
Ability to model behavior consistent with the Principles of Inclusiveness and Girl Scout Mission, Promise, Law, and Values.
Ability to provide outstanding customer service to girls and volunteers.
Ability to collaborate, adapt to change, and work independently in a faced paced environment.
Proficient with Microsoft Office applications (Windows, Excel, PowerPoint, and Internet Explorer).
Ability to work a flexible schedule including evenings/weekends.
Ability to travel as job requires with occasional overnights.
Possess a valid driver’s license that meets the Council insurance company’s requirement for coverage.
DEIB STATEMENT The Girl Scouts fosters belonging and respect for all girls. We empower all girls, volunteers, and staff to fulfill their potential and make the world a better place. Our Girl Scout Promise drives us to provide diverse, equitable, and inclusive experiences where all girls, volunteers, and staff are confident they belong. We stand firm in these commitments and are united by these ideals.
EQUAL OPPORTUNITY STATEMENT We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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STATUS : Full Time
POSITION SUMMARY The ideal candidate will enjoy building relationships with volunteers and collaborating with other departments, who are invested in supporting the next generation of female entrepreneurs.
DUTIES AS THE PRODUCT PROGRAM MANAGER WILL INCLUDE SUCCESSFULLY PERFORMING THE FOLLOWING>
Strategic Program Planning: Develop and implement strategic initiatives to engage girls and volunteers, operationalize new program initiatives, and track key performance metrics.
Volunteer & Stakeholder Engagement: Recruit, train, and support volunteers and staff; develop training materials and provide guidance to ensure a positive program experience.
Marketing & Program Promotion: Collaborate on marketing strategies, update digital and print content, and create initiatives that motivate participation across all stakeholders.
Team Leadership & Auditing: Hire, coach, and manage staff; oversee auditing of funds and vendor systems, ensuring accountability, accuracy, and interdepartmental communication.
SUCCESS FACTORS Interpersonal & Communication Skills – Communicates in a concise, effective and organized manner. Able to tailor messages to diverse audiences (girls, parents and adult volunteers).
Strong Time and Project Management Skills – Lead individuals and teams by keeping people on task and fulfilling project commitments by designated deadlines.
Financial Management – Monitors sales, expenditures, and delinquencies. Continuously compares financial transactions against departmental budget.
Decision Making & Accountability – Ability to gather the right tools, engage the right people and research information that will result in an objective outcome.
Customer Service – Provide excellent customer service by finding ways to better serve our stakeholders needs. Work towards creating an atmosphere of cooperation and friendliness when resolving problems for a broad spectrum of customers.
QUALIFICATIONS AND EDUCATION
Bachelor’s degree preferred; related experience considered of no less than 3 years in program/marketing or similar background.
Willingness to maintain standards, carry out the mission and adhere to the policies of GSUSA and Girl Scouts Hornets' Nest.
Ability to model behavior consistent with the Principles of Inclusiveness and Girl Scout Mission, Promise, Law, and Values.
Ability to provide outstanding customer service to girls and volunteers.
Ability to collaborate, adapt to change, and work independently in a faced paced environment.
Proficient with Microsoft Office applications (Windows, Excel, PowerPoint, and Internet Explorer).
Ability to work a flexible schedule including evenings/weekends.
Ability to travel as job requires with occasional overnights.
Possess a valid driver’s license that meets the Council insurance company’s requirement for coverage.
DEIB STATEMENT The Girl Scouts fosters belonging and respect for all girls. We empower all girls, volunteers, and staff to fulfill their potential and make the world a better place. Our Girl Scout Promise drives us to provide diverse, equitable, and inclusive experiences where all girls, volunteers, and staff are confident they belong. We stand firm in these commitments and are united by these ideals.
EQUAL OPPORTUNITY STATEMENT We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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