Veritas Hhs
Description
Veritas HHS seeks a Team Leader for New Hanover County Child Support Services office located in Wilmington, NC
About the Company Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.
Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.
Mission –
Do socially useful work, have fun, and prosper.
Core Values –
Integrity, innovation and creativity, quality of work, and customer service/teamwork.
Benefits we offer
Health Insurance
Dental Insurance
Vision Insurance
401(k)
STD, LTD
Life Insurance
Employee Assistance Program
Telehealth Services
Paid Time Off
Rewards Program
About the Position The Team Leader provides supervisory oversight for a team of case managers, specialists and/or administrative staff in a discreet or combined functional area, such as establishment, fiscal, or interstate case processing. This individual reports to the Program Manager.
Primary Responsibilities
Supervise a team of case managers, specialists and administrative staff
Recruit, hire, and train replacement staff as needed
Review staff work for accuracy, quality, and completeness (quality assurance)
Analyze work and devise process improvements
Evaluate performance, provide feedback, coach, and mentor team members
Identify and address training needs and provide employee development opportunities
Participates in identifying issues, generating alternatives, and implementing solutions
Receive, evaluate, and resolve customer problems and complaints
Other related duties as assigned
Requirements
Associate’s Degree or Paralegal Certification
At least four years of experience as a child support case manager or similar relevant experience (paralegal, eligibility case manager, etc.).
Two years of additional education may be substituted for equal amount of experience.
Proven Ability to manage, provide and direct work activities of self and others
Knowledge of State child support policy and procedures and systems
Learn about Veritas HHS at www.veritas-hhs.com
#J-18808-Ljbffr
About the Company Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.
Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.
Mission –
Do socially useful work, have fun, and prosper.
Core Values –
Integrity, innovation and creativity, quality of work, and customer service/teamwork.
Benefits we offer
Health Insurance
Dental Insurance
Vision Insurance
401(k)
STD, LTD
Life Insurance
Employee Assistance Program
Telehealth Services
Paid Time Off
Rewards Program
About the Position The Team Leader provides supervisory oversight for a team of case managers, specialists and/or administrative staff in a discreet or combined functional area, such as establishment, fiscal, or interstate case processing. This individual reports to the Program Manager.
Primary Responsibilities
Supervise a team of case managers, specialists and administrative staff
Recruit, hire, and train replacement staff as needed
Review staff work for accuracy, quality, and completeness (quality assurance)
Analyze work and devise process improvements
Evaluate performance, provide feedback, coach, and mentor team members
Identify and address training needs and provide employee development opportunities
Participates in identifying issues, generating alternatives, and implementing solutions
Receive, evaluate, and resolve customer problems and complaints
Other related duties as assigned
Requirements
Associate’s Degree or Paralegal Certification
At least four years of experience as a child support case manager or similar relevant experience (paralegal, eligibility case manager, etc.).
Two years of additional education may be substituted for equal amount of experience.
Proven Ability to manage, provide and direct work activities of self and others
Knowledge of State child support policy and procedures and systems
Learn about Veritas HHS at www.veritas-hhs.com
#J-18808-Ljbffr