i.g. Burton Auto Group
Experienced Automotive Service Advisor - Milford, DE
i.g. Burton Auto Group, Milford, Delaware, United States, 19963
Experienced Automotive Service Advisor - Milford, DE
Join the award-winning team at
i.g. Burton Auto Group . As a
Service Advisor , you will serve as the liaison between our technicians and customers, explaining necessary repairs and maintenance, and ensuring customer satisfaction.
Job Responsibilities
Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Inform customers of needed/recommended factory maintenance
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Manage extended service contracts
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Job Qualifications
Dealership experience a plus
Bi-lingual a HUGE plus
Energetic/go-getter
Ability to work in a fast paced environment
A love for cars and helping customers with their vehicle needs
Experience with Reynolds & Reynolds a plus
Sales experience
Benefits
Health Insurance
Dental Insurance
Vision
Short Term Disability
Long Term Disability
Life Insurance
Paid Time Off
401(k) Retirement Plan
Paid Holidays
About Our Dealership Since 1908,
i.g. Burton & Company, Inc
has provided employment opportunities to thousands of people in Delmarva. We have a generational legacy and value our employees. If you want a career for a lifetime, we want you.
Equal Employment Opportunity Statement Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, protected hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industry: Motor Vehicle Manufacturing
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i.g. Burton Auto Group . As a
Service Advisor , you will serve as the liaison between our technicians and customers, explaining necessary repairs and maintenance, and ensuring customer satisfaction.
Job Responsibilities
Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Inform customers of needed/recommended factory maintenance
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Manage extended service contracts
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Job Qualifications
Dealership experience a plus
Bi-lingual a HUGE plus
Energetic/go-getter
Ability to work in a fast paced environment
A love for cars and helping customers with their vehicle needs
Experience with Reynolds & Reynolds a plus
Sales experience
Benefits
Health Insurance
Dental Insurance
Vision
Short Term Disability
Long Term Disability
Life Insurance
Paid Time Off
401(k) Retirement Plan
Paid Holidays
About Our Dealership Since 1908,
i.g. Burton & Company, Inc
has provided employment opportunities to thousands of people in Delmarva. We have a generational legacy and value our employees. If you want a career for a lifetime, we want you.
Equal Employment Opportunity Statement Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, protected hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industry: Motor Vehicle Manufacturing
#J-18808-Ljbffr