TR MILLER HEATING AND COOLING
Customer Service Team Lead
TR MILLER HEATING AND COOLING, Bolingbrook, Illinois, United States, 60440
Job Description
TR Miller Heating, Cooling, Plumbing and Electrical is a fast‑growing company built on trust and integrity. We’re more than a service provider – we're a team that genuinely cares about people. We are looking for a Customer Service Team Lead who shares our commitment to customer satisfaction and views this opportunity not just as a job but as a long‑term career. Our Team Leads play a vital role in driving service excellence, training, and team growth. Job Responsibilities
Coach, mentor, and develop call center representatives through daily hands‑on support, cube‑side coaching, and regular 1:1 sessions Support team performance by improving key metrics such as call conversion, booking accuracy, efficiency, and overall call quality Facilitate and co‑lead weekly team trainings to reinforce best practices and promote continuous improvement Actively take inbound calls to model excellent customer service, stay engaged with frontline operations and contribute directly to team targets Assist with onboarding new team members, providing guidance and support as they develop skills and learn company standards Track progress, implement coaching plans, and celebrate both individual and team achievements Pay and Benefits
Pay: Potential earnings $50,000 – $57,000/annually plus commissions Schedule: Wednesday – Saturday 7:00 a.m. – 6:00 p.m. Weekly paychecks Health insurance Dental insurance Vision insurance Life insurance Pet insurance Short‑term and long‑term disability Employee wellness Up to two weeks of paid time off (PTO) yearly Paid holidays 401(k) plan with a 4% company match A family – we care about our team and expect you to bring that same care when you join. You’ll love our company outings and build lifelong friendships at TR Miller Heating, Cooling, Plumbing and Electrical. About Us
TR Miller Heating, Cooling, Plumbing and Electrical has been serving Plainfield and the surrounding area since 2008. We offer a fulfilling career with room to grow and opportunities to excel. We’re recognized on the Inc. 5000 list for the 6th year in a row and celebrated as the Chicago Tribune’s Top Workplace of 2023. We are an equal‑opportunity employer. Everyone is required to submit a pre‑employment background check prior to the start date. Requirements
Experience in a coaching, team lead, or supervisory role is highly preferred. Strong understanding of KPIs and a track record of consistently meeting or exceeding performance goals. Familiarity with call center metrics such as call conversion, efficiency, booking accuracy, and quality assurance standards. Excellent communication and interpersonal skills, with a collaborative mindset and a passion for team success. Ability to balance leadership responsibilities with hands‑on customer service, including handling inbound calls and modeling best practices. Must be able to remain in a stationary position (seated) for prolonged periods. Frequent use of computer, keyboard, and telephone headset.
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TR Miller Heating, Cooling, Plumbing and Electrical is a fast‑growing company built on trust and integrity. We’re more than a service provider – we're a team that genuinely cares about people. We are looking for a Customer Service Team Lead who shares our commitment to customer satisfaction and views this opportunity not just as a job but as a long‑term career. Our Team Leads play a vital role in driving service excellence, training, and team growth. Job Responsibilities
Coach, mentor, and develop call center representatives through daily hands‑on support, cube‑side coaching, and regular 1:1 sessions Support team performance by improving key metrics such as call conversion, booking accuracy, efficiency, and overall call quality Facilitate and co‑lead weekly team trainings to reinforce best practices and promote continuous improvement Actively take inbound calls to model excellent customer service, stay engaged with frontline operations and contribute directly to team targets Assist with onboarding new team members, providing guidance and support as they develop skills and learn company standards Track progress, implement coaching plans, and celebrate both individual and team achievements Pay and Benefits
Pay: Potential earnings $50,000 – $57,000/annually plus commissions Schedule: Wednesday – Saturday 7:00 a.m. – 6:00 p.m. Weekly paychecks Health insurance Dental insurance Vision insurance Life insurance Pet insurance Short‑term and long‑term disability Employee wellness Up to two weeks of paid time off (PTO) yearly Paid holidays 401(k) plan with a 4% company match A family – we care about our team and expect you to bring that same care when you join. You’ll love our company outings and build lifelong friendships at TR Miller Heating, Cooling, Plumbing and Electrical. About Us
TR Miller Heating, Cooling, Plumbing and Electrical has been serving Plainfield and the surrounding area since 2008. We offer a fulfilling career with room to grow and opportunities to excel. We’re recognized on the Inc. 5000 list for the 6th year in a row and celebrated as the Chicago Tribune’s Top Workplace of 2023. We are an equal‑opportunity employer. Everyone is required to submit a pre‑employment background check prior to the start date. Requirements
Experience in a coaching, team lead, or supervisory role is highly preferred. Strong understanding of KPIs and a track record of consistently meeting or exceeding performance goals. Familiarity with call center metrics such as call conversion, efficiency, booking accuracy, and quality assurance standards. Excellent communication and interpersonal skills, with a collaborative mindset and a passion for team success. Ability to balance leadership responsibilities with hands‑on customer service, including handling inbound calls and modeling best practices. Must be able to remain in a stationary position (seated) for prolonged periods. Frequent use of computer, keyboard, and telephone headset.
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