Marsh & McLennan Companies
Application Support Administrator
Marsh & McLennan Companies, Central City, Pennsylvania, United States, 15926
Why consider this job opportunity:
Generous time off, including personal and volunteering days
Tuition reimbursement and professional development opportunities
Remote work flexibility
Charitable contribution match programs
Stock purchase opportunities
Opportunity to work within an award-winning, inclusive workplace culture
What to Expect (Job Responsibilities):
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
Resolve issues in a timely manner to minimize downtime and ensure optimal performance
Assist in escalating unresolved issues and provide prompt feedback to internal customers
Manage user access and permissions, ensuring data security and compliance with company policies
Collaborate effectively with cross‑functional teams to enhance service delivery
What is Required (Qualifications):
Must be fluent in both French and English
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
Experience working in a Help Desk environment, such as ServiceNow
Excellent attention to detail with proven organizational and time‑management skills
Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications):
Proficient with Windows Operating Systems and MS Office products
Some insurance agency experience
Knowledge of applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, and Erlon
#Insurance #ProfessionalServices #RemoteWork #CareerGrowth #InclusiveCulture
"We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer."
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Generous time off, including personal and volunteering days
Tuition reimbursement and professional development opportunities
Remote work flexibility
Charitable contribution match programs
Stock purchase opportunities
Opportunity to work within an award-winning, inclusive workplace culture
What to Expect (Job Responsibilities):
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
Resolve issues in a timely manner to minimize downtime and ensure optimal performance
Assist in escalating unresolved issues and provide prompt feedback to internal customers
Manage user access and permissions, ensuring data security and compliance with company policies
Collaborate effectively with cross‑functional teams to enhance service delivery
What is Required (Qualifications):
Must be fluent in both French and English
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
Experience working in a Help Desk environment, such as ServiceNow
Excellent attention to detail with proven organizational and time‑management skills
Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications):
Proficient with Windows Operating Systems and MS Office products
Some insurance agency experience
Knowledge of applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, and Erlon
#Insurance #ProfessionalServices #RemoteWork #CareerGrowth #InclusiveCulture
"We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer."
#J-18808-Ljbffr