Director of WFM & Resource Strategy (Genesys Cloud)

A leading financial services firm in San Antonio seeks a Director of Workforce Planning & Resource Management. This role involves strategizing workforce management, driving the adoption of Genesys Cloud solutions, and optimizing staffing strategies to enhance service quality and operational efficiency. The ideal candidate will have extensive experience in a contact center environment and expertise in workforce planning and analytics. Competitive salary offered within the $124,000-$144,000 range, plus benefits. #J-18808-Ljbffr