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City of Durham

Administrative Specialist-Cross Connect

City of Durham, Durham, North Carolina, United States, 27703

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Administrative Specialist The City of Durham’s Department of Water Management (DWM) invites you to join a team of more than 380 dedicated employees who deliver critical water and sewer services to Durham’s 309,000-plus residents. In this role you will provide comprehensive administrative support to the Cross Connection Control (CCC) division, assisting inspectors, contractors, and customers with backflow permits, contractor approvals, payments, plan reviews, testing reports, and correspondence.

Hourly Work Hours & Pay Hours: 8:00 am – 4:30 pm Salary: $52,903 – $61,259 per year

Responsibilities

Meeting coordination and calendar management

Monitoring and evaluating program activities

Time‑keeping

Retrieving and compiling data

Preparing personnel reports

Filing, ordering supplies

Completing special projects as assigned

Qualifications

Associate’s degree or equivalent in business or related field

Two years of advanced administrative support experience

Valid, unrestricted North Carolina driver’s license; or if holding another state license, ability to obtain a valid NC license within 60 days of hire

Strong skills with Microsoft Office Suite (Word, Excel, Access)

Proficiency in adopting new computer systems

Effective multitasking and organizational abilities

Capacity to maintain confidential information

Strong analytical and reporting capabilities

Leadership and coordination skills for project development and staff procedure supervision

Excellent interpersonal and communication skills, both oral and written

Positive, energetic team player attitude to achieve division and department goals

Working knowledge of MUNIS and LDO software

Past experience with plumbing, fire, and/or utility contractors is preferred

Decision‑making involves coordination of transactions and processes at the highest level of standard operating procedures, providing direction to CCC inspectors on inspections and linked building permits for certificates of occupancy. The environment is fast‑paced and requires management of multiple projects with frequent interaction with employees, contractors, and customers.

Occasional backup for other administrative coordinators within the department is expected, along with rotating coverage of the site reception area during breaks, lunches, or absences.

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