Jobot
Intake Coordinator
Base pay range: $58,000.00/yr - $70,000.00/yr
Location: New York, NY
The Intake Coordinator is responsible for managing inbound calls and inquiries, conducting initial client screenings, and gathering essential information to determine case viability.
Key Responsibilities
Answer and manage inbound calls, emails, and online inquiries from prospective clients
Conduct detailed intake interviews in both Spanish and English
Gather and accurately document client and incident information, including injuries, medical treatment, insurance coverage, and accident details
Evaluate potential cases using firm guidelines and upscale qualified matters to attorneys or supervisors
Communicate clearly and compassionately with individuals experiencing stressful or emotional situations
Schedule consultations and follow up with prospective clients as needed
Maintain accurate and organized records in the firm’s case management system
Ensure compliance with firm policies, confidentiality requirements, and ethical standards
Collaborate with legal and administrative staff to support intake and case onboarding processes
Qualifications
Prior experience in a personal injury law firm or legal intake role preferred
Strong customer service and interpersonal skills
Excellent verbal communication and active listening abilities
High attention to detail and strong organizational skills
Ability to multitask and manage a high volume of calls and inquiries
Proficiency with case management software and Microsoft Office (or similar platforms)
Preferred Skills
Knowledge of personal injury practice areas, including auto accidents, premises liability, and workplace injuries
Experience assessing case eligibility or conducting legal screenings
Familiarity with CRM or legal intake software
Benefits
Health insurance
Dental insurance
Vision insurance
PTO
Short and long term disability
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here jobot.com/privacy-policy
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Location: New York, NY
The Intake Coordinator is responsible for managing inbound calls and inquiries, conducting initial client screenings, and gathering essential information to determine case viability.
Key Responsibilities
Answer and manage inbound calls, emails, and online inquiries from prospective clients
Conduct detailed intake interviews in both Spanish and English
Gather and accurately document client and incident information, including injuries, medical treatment, insurance coverage, and accident details
Evaluate potential cases using firm guidelines and upscale qualified matters to attorneys or supervisors
Communicate clearly and compassionately with individuals experiencing stressful or emotional situations
Schedule consultations and follow up with prospective clients as needed
Maintain accurate and organized records in the firm’s case management system
Ensure compliance with firm policies, confidentiality requirements, and ethical standards
Collaborate with legal and administrative staff to support intake and case onboarding processes
Qualifications
Prior experience in a personal injury law firm or legal intake role preferred
Strong customer service and interpersonal skills
Excellent verbal communication and active listening abilities
High attention to detail and strong organizational skills
Ability to multitask and manage a high volume of calls and inquiries
Proficiency with case management software and Microsoft Office (or similar platforms)
Preferred Skills
Knowledge of personal injury practice areas, including auto accidents, premises liability, and workplace injuries
Experience assessing case eligibility or conducting legal screenings
Familiarity with CRM or legal intake software
Benefits
Health insurance
Dental insurance
Vision insurance
PTO
Short and long term disability
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here jobot.com/privacy-policy
#J-18808-Ljbffr